Really clear easy to follow website. Great value tools, which seem to good to be true, but they are real bargains. Ordered 2 saw horses, great price, great communication and speedy delivery. Faultless... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Purchased 2 garden tools from ITS. Items were competitively priced and arrived promptly. So nice to be able to order from and support a UK based company which isn't one of the big chains. Easy to use... Leggi di più
L'azienda ha risposto
I purchased a DeWalt cordless garden pruner from ITS & it's amazing. It's more than a replacement for secateurs, it's also a replacement for my tree loppers. It can handle 1 1/2 inch branches with e... Leggi di più
L'azienda ha risposto
Staff are really amazing, very knowledgeable and always happy to help and offer advice where needed. Always have a great experience every time I go in their store in Chelmsford. Literally have EVERY... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di utensili
- Rivenditore di macchinari da costruzione
- Negozio di bricolage
- Negozio di hobbistica
- Negozio di utensili e matrici
- Negozio di forniture per la lavorazione del legno
Scritti dall'azienda
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Scritti dall'azienda
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Informazioni di contatto
D C One Edinburgh Way, CM20 2BN, Harlow, Regno Unito
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4,8
Eccellente
59K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di ITS
Hi Sergiu,
Thank you so much for your fantastic feedback about our perfect service and fast delivery.
We really appreciate you taking the time to share your experience. Please come back and shop with us again soon!
Lauren
Paid for Saturday delivery
Paid for Saturday delivery, came Monday, lost 2 days sanding…
24 luglio 2026
Risposta di ITS
Hi John,
Thank you for taking the time to leave us a review.
We're sorry to hear that your order didn't arrive on the Saturday as expected, and we completely understand how frustrating it must have been to lose two days of your sanding project as a result.
We have processed a refund of your Saturday delivery charge, as the service was not fulfilled as intended.
We appreciate your feedback and hope that, despite the delay, you'll consider shopping with us again in the future so we can provide you with the level of service you expect.
Risposta di ITS
Hi Mr Simmonds,
Thanks so much for your great feedback and for letting us know your order arrived on time.
If you need anything else, just let us know.
Lauren
Everything you need
Staff are really amazing, very knowledgeable and always happy to help and offer advice where needed. Always have a great experience every time I go in their store in Chelmsford. Literally have EVERYTHING you need! Tradesmen's wet-dream 100% and the prices aren't too shabby either.
9 luglio 2026
Risposta di ITS
Hi Stephen,
Thank you so much for your fantastic feedback and 5-star review about our Chelmsford store.
We're delighted to hear that you always have a great experience and find our staff knowledgeable and helpful. Your comments mean a lot to us and we really appreciate you taking the time to share your experience.
If you ever need anything else, just let us know.
Lauren
Ryobi sander
Great tool is the Ryobi sander and what an excellent website ITS is. The website is very easy to use and the price’s are great and the delivery came as said on the site
24 luglio 2026
Risposta di ITS
Thank you for the brilliant review!
We’re really pleased to hear you’re happy with the Ryobi sander and found the website easy to use. It’s great to know the delivery arrived exactly when expected too.
Thanks again for choosing ITS!
Lauren
Very happy,very good service 👍
24 luglio 2026
Risposta di ITS
Hi Rafal,
Thank you so much for your fantastic feedback and the thumbs up! We're really pleased to hear you were happy with your order and our service.
If you need anything else, just let us know.
Lauren
No problems with this order.
24 luglio 2026
Risposta di ITS
Hi Tim,
Thank you so much for your feedback and for letting us know everything went smoothly with your order.
If you need anything else, just let us know.
Lauren
Risposta di ITS
Hi Peter,
Thank you so much for your fantastic feedback about our prices and speedy delivery.
We really appreciate you taking the time to share your experience. Please come back and shop with us again soon!
Quick and efficient
The order arrived very quickly and was delivered safely. The price was also very competitive.
24 luglio 2026
Risposta di ITS
Hi Stephen,
Thank you so much for your feedback and for taking the time to share your experience.
I'm really pleased to hear your order arrived quickly and safely, and that you found our prices competitive.
If you have any questions about your order or need anything else, just let me know.
First class service
Selection, payment and delivery great products and great customer service. Thank you.
24 luglio 2026
Risposta di ITS
Hi Richard
Thank you for your fantastic 5-star review!
We're delighted to hear that you had a great experience with us from start to finish. It's wonderful to know that you were pleased with our product selection, the ordering process, delivery, and the customer service you received.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to serving you again in the future.
Perfect thank you
24 luglio 2026
Risposta di ITS
Hi Lloyd,
Thank you for your wonderful 5-star review!
We're so pleased to hear everything was perfect. Your kind words really mean a lot to our team, and we're delighted we could provide you with a positive experience.
Thank you for choosing ITS. We truly appreciate your support and look forward to helping you again in the future.
I can’t review your products as your…
I can’t review your products as your useless, lying delivery service have yet to deliver my items
24 luglio 2026
Risposta di ITS
Good Afternoon
Thank you for taking the time to leave your feedback.
We're very sorry for the frustration caused by the delay to your order. We understand how disappointing it is when a delivery doesn't arrive as expected.
Following your conversation with our Customer Service team, we have refunded your delivery charge. We've also been advised that your parcel is now due for delivery tomorrow.
We appreciate your patience while this has been resolved and hope that, once your order has arrived, you'll be pleased with your purchase. Thank you for giving us the opportunity to put things right.
Risposta di ITS
Hi Gary,
Thanks so much for your feedback! We're really pleased to hear your order arrived quickly and everything was as expected.
If you need anything else, just let us know.
We look forward to seeing you shopping with us again soon 🙂
One of the best.
Extremely helpful on the phone and Exceptionally fast delivery. Exceeded my expectations. Something rare today. Well done guys, I will be ordering again.
24 luglio 2026
Risposta di ITS
Hi Max,
Thank you so much for your fantastic feedback! We're really pleased to hear you found our team helpful on the phone and that your delivery arrived so quickly.
It's great to know we exceeded your expectations. We look forward to helping you again with your next order.
Sophie 🙂
Major issues with delivery courier
Major issues with delivery courier - 1 call to Emma in customer services at ITS and it was sorted with pre 10.30 next delivery. Excellent Service.
24 luglio 2026
Risposta di ITS
Thank you for the 5⭐️ review,
So pleased to hear you were happy with the service received from Emma and sorted the delivery for you.
We look forward to seeing you shopping with us again soon 🙂
Sophie
Very quick service great price..
24 luglio 2026
Risposta di ITS
Hi Daniel,
Thank you very much for your great feedback about our quick service and prices.
We're really pleased to hear you had a positive experience with your order. If you need anything else, just let us know.
I was served by a very helpful person.
I was served by a very helpful person.
The guy that took my order went to the trouble of helping me get everything I needed. Specifically finding a suitably sized bag to fit the DeWalt nail gun I was buying.
24 luglio 2026
Risposta di ITS
Hi Steve,
Thank you so much for your feedback and for taking the time to share your experience. We're really pleased to hear that our team member was able to help you find everything you needed, especially the right bag for your DeWalt nail gun.
If you need anything else or have any questions, just let us know.
Great service and prices
Great service and prices, I ordered Thursday evening and received my delivery on Friday morning, everything was perfect.
23 luglio 2026
Risposta di ITS
Hi Paul,
Thank you so much for your 5⭐️ review. I'm really pleased to hear you were happy with the service, prices and speedy delivery.
We look forward to helping you with a future order! - Laura 😎️
Had an email from dpd 1 week ago saying…
Had an email from dpd 1 week ago saying that they were awaiting the parcel from ITS and dpd still haven't received it. Not even an update from ITS with regards to an estimated day for delivery.
20 luglio 2026
Risposta di ITS
Hi Ben,
Thanks for getting in touch. I am so sorry that there was no communication from DPD or us. I can see that you have spoken with my colleague has been in touch with you in relation to the delivery address for the replacement - any issues please get in touch - fenn
Always deliver next day
Always deliver next day , can’t beat it, need something in a hurry then look no further than ITS
23 luglio 2026
Risposta di ITS
Hi Steven,
Thanks so much for your great feedback! We're really pleased to hear you're happy with our next day delivery service.
If you ever need anything else in a hurry, you know where to find us.
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