Un des pires sites que j'ai jamais utilisé Premierement l'inscription prend 30 minutes juste pour se créer un compte car les emails prennent 5 minutes a venir, la moitié des adresses mails ne... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Mağduriyetime yönelik göstermiş oldukları ilgi ve alaka beni en başından beri güvence altına almıştı. Bir süredir bekleyiş içerisinde olup mağduriyetimin asılsız bırakmadı kendileri. İtemsatış ekibine... Leggi di più
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Nasıl ödeme yapabileceğimi öğrenene kadar her şey karmaşıktı ama sitenin canlı desteğinden yardım alarak yükleme yaptım ve Steam cüzdan kodu alışverişimi tamamladım. Ürünü hemen teslim ettiler ve kodu... Leggi di più
L'azienda ha risposto
İyi ancak bazı eksiklikler var. Almak istediğim bir çok şeyi aldım ancak steam keyler baya kalitesiz çıkıyor. Her ne kadar xxx tl üstü deseler ve bunu yapsalar da oyunlar hiçkimsenin oynamadığı p... Leggi di più
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Scritti dall'azienda
itemsatis.com Founded with the vision of creating a safe and reliable digital marketplace, İtemSatış.com is one of the leading platforms for gamers worldwide. We specialize in the sale of CD Keys, digital game codes, gift cards, epins, and in-game currencies, ensuring fast delivery, competitive prices, and a secure shopping experience. Our mission is to provide gamers with a seamless way to access the products they love, whether it’s topping up their favorite games, purchasing software licenses, or exploring exclusive digital deals. With thousands of products in our portfolio, including Steam Keys, PlayStation Codes, Xbox Keys, Riot Points, Valorant Points, Mobile Game Top-Ups, and more, we are committed to meeting the needs of both casual players and hardcore gamers. At İtemSatış, customer trust and satisfaction are at the heart of everything we do. That’s why we offer: 1- Instant digital delivery for most products 2- Secure payment methods with fraud protection 3- 24/7 customer support to assist you anytime 4- Verified sellers and a transparent marketplace Today, İtemSatış is trusted by thousands of users across Turkey, Europe, and beyond, continuing to grow as a global gaming marketplace. We believe in building long-term relationships with our customers through transparency, reliability, and innovation. Whether you’re looking for the best price on a new release, topping up your in-game currency, or purchasing gift cards, İtemSatış.com is your go-to digital marketplace.
Informazioni di contatto
3,5
Nella media
120 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Un des pires sites que j'ai jamais…
Un des pires sites que j'ai jamais utilisé
Premierement l'inscription prend 30 minutes juste pour se créer un compte car les emails prennent 5 minutes a venir, la moitié des adresses mails ne sont pas autorisé et il y a plein de regles débile pour les noms.
Toutes les 5 minutes le site se remet en turque en plus de me déconnecté ce qui rend l'utilisation du site impossible.
On est obligé de donné notre numéro de téléphone pour pouvoir contacter un vendeur, qui dans la majorité des cas est un scammeur.
A fuir n'utilisez surtout pas ce site
6 settembre 2026
Non scritta su invito
Risposta di itemsatis.com
Hello,
Firstly, we would like to express our regret regarding the situation you have experienced. However, we kindly request that you share your order number or username with us. It would not be appropriate for us to comment without confirming that the sale in question was actually made through our platform.
At ItemSatış, the safety and satisfaction of our users are always our priority. All transactions between sellers and buyers are recorded; our support team carefully investigates any issues that may arise between the parties. All evidence is evaluated and an objective decision is made to protect the rights of both parties.
If you could provide us with more detailed information regarding the situation you mentioned by contacting us at destek@itemsatis.com.tr or through our live support line, we assure you that we will provide the support we can.
Kind regards,
ItemSatış Customer Support Team
www.itemsatis.com
My Account Was Banned After I Gave Them a 1 Star Review. My Money Is Still Stuck
I’ve had problems with this site twice, and on both occasions, customer service was of no help at all. I posted my complaints on Şikayetvar, a Turkish consumer complaint website. This time, they got in touch with me and said, “If you give us 5 stars on Şikayetvar, we’ll sort out your problem.”
I didn’t give them 5 stars. Instead, I gave both complaints a 1-star rating because they had already wasted so much of my time.
After that, they completely banned my account. I can no longer access my balance or carry out any transactions relating to my account. My money is still stuck on the site, and I have no access to it.
I find this completely unacceptable. Stay far away from this site.
19 marzo 2026
Non scritta su invito
Risposta di itemsatis.com
Hello,
Firstly, we would like to express our regret regarding the situation you have experienced. However, we kindly request that you share your order number or username with us. It would not be appropriate for us to comment without confirming that the sale in question was actually made through our platform.
At ItemSatış, the safety and satisfaction of our users are always our priority. All transactions between sellers and buyers are recorded; our support team carefully investigates any issues that may arise between the parties. All evidence is evaluated and an objective decision is made to protect the rights of both parties.
If you could provide us with more detailed information regarding the situation you mentioned by contacting us at destek@itemsatis.com.tr or through our live support line, we assure you that we will provide the support we can.
Kind regards,
ItemSatış Customer Support Team
www.itemsatis.com
A platform that refuses to explain what…
A platform that refuses to explain what happened to my money
My experience with ItemSatış has shown me a serious lack of transparency and responsibility.
After a dispute related to a digital product sale, my account was blocked. However, ItemSatış did not only restrict my selling activity — they also blocked access to my existing balance and previously purchased products.
The most disturbing part is not even the account restriction itself. The real problem is that ItemSatış refuses to clearly explain why my balance is unavailable.
I have asked multiple times:
* What exact rule was violated?
* What transaction justifies this action?
* Under which contractual term are my funds being withheld?
Instead of answering these basic questions, I only receive generic replies such as:
“Your account has been banned again, we cannot help you.”
This is not customer support. This is avoiding responsibility.
The customer dispute was already resolved. The buyer received the refund and confirmed that there were no remaining claims. Yet ItemSatış continues to keep my account restricted and refuses to provide a transparent explanation regarding my money.
A company cannot simply hide behind automated responses whenever a customer asks where their balance went. Users deserve clear answers, not silence and unexplained restrictions.
I am sharing this review so other users understand the risks of trusting a platform that can restrict access to both your account and your funds without providing a proper explanation.
ItemSatış should stop avoiding the question and explain exactly what legal and contractual basis they rely on.
11 agosto 2026
Non scritta su invito
Risposta di itemsatis.com
Hello,
Firstly, we would like to express our regret regarding the situation you have experienced. However, we kindly request that you share your order number or username with us. It would not be appropriate for us to comment without confirming that the sale in question was actually made through our platform.
At ItemSatış, the safety and satisfaction of our users are always our priority. All transactions between sellers and buyers are recorded; our support team carefully investigates any issues that may arise between the parties. All evidence is evaluated and an objective decision is made to protect the rights of both parties.
If you could provide us with more detailed information regarding the situation you mentioned by contacting us at destek@itemsatis.com.tr or through our live support line, we assure you that we will provide the support we can.
Kind regards,
ItemSatış Customer Support Team
www.itemsatis.com
Çok teşekkür ederim itemsatis bir…
Çok teşekkür ederim itemsatis bir satici tarafindan dolandırılmıştım itemsatis yetkilileri saticiya 24 saat sure verdikten sonra parami iade ettirdi
3 luglio 2026
Non scritta su invito
Risposta di itemsatis.com
Thank you very much for taking the time to share your experience with İtemSatış.
We’re truly happy to know that you are satisfied with our service.
Your trust means a lot to us, and we’ll continue working hard to keep your satisfaction at the highest level.
Best regards,
www.itemsatis.com
Best website I ever used for buying…
Best website I ever used for buying products.
24 giugno 2026
Non scritta su invito
Risposta di itemsatis.com
Thank you very much for taking the time to share your experience with İtemSatış.
We’re truly happy to know that you are satisfied with our service.
Your trust means a lot to us, and we’ll continue working hard to keep your satisfaction at the highest level.
Best regards,
www.itemsatis.com
Avoid Seller Soen in itemsatis.com
Avoid Seller Soen in itemsatis.com — Extortion and Bait-and-Switch Tactics
Absolute scammer. This seller waits exactly 30 days until the initial protection period clears, changes the account password, and holds your game access hostage unless you pay them an extra "extension fee." In chat, they openly admitted to doing this for years because they "cannot provide lifetime support at these prices." They take your money, wait a month, kick you out of the session, and insult you when you call them out on it. Do not trust them with a single cent.
21 giugno 2026
Non scritta su invito
Risposta di itemsatis.com
Hello,
Firstly, we would like to express our regret regarding the situation you have experienced. However, we kindly request that you share your order number or username with us. It would not be appropriate for us to comment without confirming that the sale in question was actually made through our platform.
At ItemSatış, the safety and satisfaction of our users are always our priority. All transactions between sellers and buyers are recorded; our support team carefully investigates any issues that may arise between the parties. All evidence is evaluated and an objective decision is made to protect the rights of both parties.
If you could provide us with more detailed information regarding the situation you mentioned by contacting us at destek@itemsatis.com.tr or through our live support line, we assure you that we will provide the support we can.
Kind regards,
ItemSatış Customer Support Team
www.itemsatis.com
DO NOT BUY/SELL ANYTHING ON THIS WEBSITE!
Following a sale I made through ItemSatış on September 3, 2025, a restriction was placed on my account. To understand the reason for the restriction, I created a support ticket. I was informed that the buyer had reported an issue with the order and that communication with the buyer was required.
As a result, I contacted the buyer in an effort to resolve the issue, and we reached an agreement regarding a refund of 3,000 TL. My understanding was that this agreement would be valid in exchange for the removal of the buyer's review and the resolution of the dispute, and both parties agreed to these terms.
Before making any payment, I repeatedly requested clarification through the support system. However, based on the information provided to me, I understood that the process depended on the buyer accepting the agreement. Therefore, I added funds to my account and approved the payment of 3,000 TL.
After the payment was completed, I was informed that the original sale amount was 6,000 TL and that the full amount would need to be refunded in order for the restriction to be removed. From my perspective, the issue is that this information was not communicated to me clearly before I made the payment.
Had it been clearly stated beforehand that the restriction would only be lifted upon a full refund of the entire amount, I may have evaluated my decision differently.
As if this was not enough, my access to the messaging section of the ItemSatış platform, where I communicate with other users, was also restricted.
For these reasons, I believe that I was provided with incomplete and insufficient information throughout the process. I respectfully request that the matter be reviewed again, that the decision regarding my account be reconsidered, and that a clear explanation be provided regarding how the communication and decision-making process was handled.
The statements in this text reflect only my personal experience and assessment of the events described.
26 maggio 2026
Non scritta su invito
Risposta di itemsatis.com
Hello,
Firstly, we would like to express our regret regarding the situation you have experienced. However, we kindly request that you share your order number or username with us. It would not be appropriate for us to comment without confirming that the sale in question was actually made through our platform.
At ItemSatış, the safety and satisfaction of our users are always our priority. All transactions between sellers and buyers are recorded; our support team carefully investigates any issues that may arise between the parties. All evidence is evaluated and an objective decision is made to protect the rights of both parties.
If you could provide us with more detailed information regarding the situation you mentioned by contacting us at destek@itemsatis.com.tr or through our live support line, we assure you that we will provide the support we can.
Kind regards,
ItemSatış Customer Support Team
www.itemsatis.com
An amazing Turkish shopping platform.
The best shopping platform brand in my country, which I’ve been using for 5 years actively. It’s great for the VALORANT category.
17 maggio 2025
Non scritta su invito
Risposta di itemsatis.com
Thank you for your kind comment.
I purchased a Welkin Moon (Genshin…
I purchased a Welkin Moon (Genshin Impact) top-up via ItemSatis. I attempted to redeem the provided code by following the instructions on their 'How to Use' page, but the code did not work on the redirected site.
When I contacted live support for assistance, they were unhelpful, which led me to open a formal support ticket. I was informed that tickets take up to two days to be reviewed. This is unacceptable for a digital product; the value of an instant-delivery item is lost if I have to wait days for a resolution.
Furthermore, my experience with your live support team has been extremely disappointing. After my initial inquiry, they started blocking my access to the chat. When I finally managed to reconnect, the representatives abruptly terminated the session as soon as they identified me. I am requesting an immediate resolution to this issue, either by providing a working code or issuing a full refund."
22 aprile 2026
Non scritta su invito
Risposta di itemsatis.com
Hello,
Firstly, we would like to express our regret regarding the situation you have experienced. However, we kindly request that you share your order number or username with us. It would not be appropriate for us to comment without confirming that the sale in question was actually made through our platform.
At ItemSatış, the safety and satisfaction of our users are always our priority. All transactions between sellers and buyers are recorded; our support team carefully investigates any issues that may arise between the parties. All evidence is evaluated and an objective decision is made to protect the rights of both parties.
If you could provide us with more detailed information regarding the situation you mentioned by contacting us at destek@itemsatis.com.tr or through our live support line, we assure you that we will provide the support we can.
Kind regards,
ItemSatış Customer Support Team
www.itemsatis.com
Valla çok güzel site
15 aprile 2026
Non scritta su invito
Risposta di itemsatis.com
Hello,
Firstly, we would like to express our regret regarding the situation you have experienced. However, we kindly request that you share your order number or username with us. It would not be appropriate for us to comment without confirming that the sale in question was actually made through our platform.
At ItemSatış, the safety and satisfaction of our users are always our priority. All transactions between sellers and buyers are recorded; our support team carefully investigates any issues that may arise between the parties. All evidence is evaluated and an objective decision is made to protect the rights of both parties.
If you could provide us with more detailed information regarding the situation you mentioned by contacting us at destek@itemsatis.com.tr or through our live support line, we assure you that we will provide the support we can.
Kind regards,
ItemSatış Customer Support Team
www.itemsatis.com
Avoid this platform - "Safe Trade" is a lie!
I purchased a high-value account for 7,883 TL through their 'Safe Trade' system. Shortly after, the seller reclaimed the account. Even though the seller officially ADMITTED to taking it back and I provided all the screenshots, İtemSatış refuses to refund my money.
They claim to be a secure intermediary, but when a scam occurs, they offer zero protection. I even signed a legal 'Assignment of Claims' document as they requested, yet they still keep my money. Do not let their 'low fees' fool you—your money is not safe here. They just stall you with 'we are investigating' for weeks. Avoid at all costs!
19 marzo 2026
Non scritta su invito
Risposta di itemsatis.com
Hello,
Firstly, we would like to express our regret regarding the situation you have experienced. However, we kindly request that you share your order number or username with us. It would not be appropriate for us to comment without confirming that the sale in question was actually made through our platform.
At ItemSatış, the safety and satisfaction of our users are always our priority. All transactions between sellers and buyers are recorded; our support team carefully investigates any issues that may arise between the parties. All evidence is evaluated and an objective decision is made to protect the rights of both parties.
If you could provide us with more detailed information regarding the situation you mentioned by contacting us at destek@itemsatis.com.tr or through our live support line, we assure you that we will provide the support we can.
Kind regards,
ItemSatış Customer Support Team
www.itemsatis.com
Çok iyiydiler
Çok iyiydiler, aylar sonra geri dönüşü ben yapmış olsam bile, süreyi dikkate almadan yanımda oldular. Teşekkürler itemsatış ekibi
3 marzo 2026
Non scritta su invito
Risposta di itemsatis.com
Thank you very much for taking the time to share your experience with İtemSatış.
We’re truly happy to know that you are satisfied with our service.
Your trust means a lot to us, and we’ll continue working hard to keep your satisfaction at the highest level.
Best regards,
www.itemsatis.com
Bu açıkçası zorlu
Bu süreç benim için açıkçası zorlu ve sinir bozucuydu. Satış sonrası açılan şikayetle birlikte konu bir anda gereğinden fazla büyütüldü. Henüz net bir inceleme yapılmadan “adli makamlara taşınabilir” gibi ifadeler görmek beni ciddi şekilde rahatsız etti.
Bir kullanıcı olarak, önce tarafların sakin şekilde dinlenmesini beklerdim. Ancak başta iletişim dili oldukça sertti ve kendimi doğrudan suçlanıyormuş gibi hissettim. Bu yaklaşım güven verici değildi.
Sonunda “gerekli işlemler tamamlandı” denilerek konu kapatıldı ama sürecin başındaki tutum daha dengeli ve yapıcı olabilirdi. İnsanlar zaten böyle durumlarda stresli oluyor, ekstra bir baskı hissettirilmemesi gerektiğini düşünüyorum.
Daha dikkatli ve daha insani bir iletişim dili olsaydı deneyimim çok daha farklı olabilirdi.
2 marzo 2026
Non scritta su invito
Risposta di itemsatis.com
Hello,
Firstly, we would like to express our regret regarding the situation you have experienced. However, we kindly request that you share your order number or username with us. It would not be appropriate for us to comment without confirming that the sale in question was actually made through our platform.
At ItemSatış, the safety and satisfaction of our users are always our priority. All transactions between sellers and buyers are recorded; our support team carefully investigates any issues that may arise between the parties. All evidence is evaluated and an objective decision is made to protect the rights of both parties.
If you could provide us with more detailed information regarding the situation you mentioned by contacting us at destek@itemsatis.com.tr or through our live support line, we assure you that we will provide the support we can.
Kind regards,
ItemSatış Customer Support Team
www.itemsatis.com
Best gamer marketplace in Turkiye
Very good gamer marketplace in Turkey, its the leader. Just buy from trusted sellers and look at the seller reviews its important.
You can buy from here and sell to global marketplaces and there is a easy profit for resellers.
22 febbraio 2026
Non scritta su invito
Risposta di itemsatis.com
Thank you very much for taking the time to share your experience with İtemSatış.
We’re truly happy to know that you are satisfied with our service.
Your trust means a lot to us, and we’ll continue working hard to keep your satisfaction at the highest level.
Best regards,
www.itemsatis.com
çok iyi teşekkürler
20 febbraio 2025
Non scritta su invito
Risposta di itemsatis.com
Thank you very much for taking the time to share your experience with İtemSatış.
We’re truly happy to know that you are satisfied with our service.
Your trust means a lot to us, and we’ll continue working hard to keep your satisfaction at the highest level.
Best regards,
www.itemsatis.com
daha önceki yazdığım yorumlar silinmiş
daha önceki yazdığım yorumlar silinmiş, sebebi açıkça beli bu sitede satış yapan ama items atışla alakası olmayan kişiler başka insanları dolandırıyorlar itemsatis bir suçu yok fakat onlarda malesef önlem almıyor.
13 febbraio 2026
Non scritta su invito
Risposta di itemsatis.com
Öncelikle platformumuz hakkındaki objektif geri bildiriminiz ve İtemsatış ailesine olan güveniniz için teşekkür ederiz.
İtemsatış olarak, Türkiye’nin en büyük oyuncu pazar yeri olmanın getirdiği sorumlulukla, kullanıcı güvenliğini her zaman en ön planda tutuyoruz. Platform dışı art niyetli kişilerin faaliyetlerini engellemek adına aldığımız önlemleri sizinle paylaşmak isteriz:
Havuz Sistemi: Alıcı onay vermeden ücret satıcıya aktarılmaz, bu sayede paranız her zaman güvence altındadır.
Satıcı Kimlik Doğrulama: Satıcılarımızın büyük bir çoğunluğu kimlik doğrulama süreçlerinden geçmektedir.
İlan Denetimi: Her gün binlerce ilan, yapay zeka destekli sistemlerimiz ve moderatörlerimiz tarafından incelenerek riskli görülenler yayından kaldırılmaktadır.
7/24 Destek: Yaşanan her türlü uyuşmazlıkta destek ekibimiz kanıtları inceleyerek mağduriyetlerin giderilmesi için profesyonel hakemlik yapmaktadır.
I purchased a digital “world” through…
I purchased a digital “world” through ItemSatış (order no: 7580680).
The seller delivered the product and I had access for only 3–4 hours. After that, my access was completely removed.
When I contacted the game moderators, I was informed that the world had been transferred to another player. I did NOT sell, share, or transfer the world to anyone.
I reported the issue to the platform and provided all available evidence. However:
No proper technical investigation was conducted
My evidence was ignored
Only the seller’s statements were accepted
My request was closed with “we have no responsibility”
This means I paid for a digital product that I can no longer access, yet no refund or solution was provided.
Under consumer protection laws, this clearly qualifies as a defective or undelivered digital service. Despite acting as an intermediary, the platform refuses to take any responsibility.
Since my case was not resolved fairly, I have been forced to escalate the matter through legal and consumer protection channels.
I strongly recommend future buyers to be cautious when purchasing high-value digital goods through this platform.
20 ottobre 2025
Non scritta su invito
Risposta di itemsatis.com
Hello,
Firstly, we would like to express our regret regarding the situation you have experienced. However, we kindly request that you share your order number or username with us. It would not be appropriate for us to comment without confirming that the sale in question was actually made through our platform.
At ItemSatış, the safety and satisfaction of our users are always our priority. All transactions between sellers and buyers are recorded; our support team carefully investigates any issues that may arise between the parties. All evidence is evaluated and an objective decision is made to protect the rights of both parties.
If you could provide us with more detailed information regarding the situation you mentioned by contacting us at destek@itemsatis.com.tr or through our live support line, we assure you that we will provide the support we can.
Kind regards,
ItemSatış Customer Support Team
www.itemsatis.com
Risposta di itemsatis.com
Thank you very much for taking the time to share your experience with İtemSatış.
We’re truly happy to know that you are satisfied with our service.
Your trust means a lot to us, and we’ll continue working hard to keep your satisfaction at the highest level.
Best regards,
www.itemsatis.com
sakın kullanmayın rezillik
en az 5-6 yıldır kullanıyorum. ilk 1-2 sene gayet iyiydi sonr ara verdim ve 6 ay önce tekrar başladım. tek kelimeyle rezillik. en iyi satıcılardan en az 20-30 tane sipariş verdim farklı farklı. sitede işini düzgün yapan kimse YOK. satıcılar siparişleri yollamıyor teslim edildi diyor. 24 saat içinde itiraz edip paranızı geri alabiliyorsunuz. sipariş veriyorum 2 yol oluyor. 1- satıcı oldu diyor gelen hiçbirşey yok. itiraz edip video atıp para iadesi alıyorum. 2- satıcı kalitesiz yolluyor 24 saat dolunca itiraz açamıyorsunuz para satıcıda kalıyor o zamanda gidip destek talebi açmanız gerekiyor o zaman da 3-5 gün destek ekibine laf anlatarak para iadesi alabiliyorsunuz. ama 2 yolun da sonnu net olarak ZAMAN KAYBIna çıkıyor. olay örgüsü şu, en iyi satıcılardan birinden alışveriş yapıyorsunuz- teslim edildi diyor teslim edilen birşey olmuyor- itiraz açıp para iadesi alıyorsunuz. her halükarda sadece zaman kaybediyorsunuz hiçbir aldığınız hizmet düzgün değil. asla bir daha kullanmayacağım
16 gennaio 2026
Non scritta su invito
Risposta di itemsatis.com
Değerli Kullanıcımız,
Öncelikle 5 yılı aşkın süredir İtemsatış ailesinin bir parçası olduğunuz için teşekkür ederiz. Uzun yıllara dayanan bu birlikteliğin ardından yaşadığınız hayal kırıklığını ve hissettiğiniz "zaman kaybı" endişesini çok iyi anlıyoruz.
Haklısınız; "Havuz Sistemi" sayesinde paranızın güvende olması ve iade alabilmeniz sürecin sadece finansal güvenlik boyutudur. Ancak bir oyuncu için en değerli şeyin, oyun zevkine ayırdığı zaman olduğunun farkındayız. Sipariş verip ürün beklerken yaşanan aksaklıkların yarattığı stresi empatiyle karşılıyoruz.
Şikayetinizde belirttiğiniz “teslim ettim diyerek ürünü göndermeyen” veya “kusurlu ürün ileten” satıcılarla ilgili politikalarımızı geçtiğimiz dönemde daha da sıkılaştırdık. Özellikle;
Sahte Teslimat Bildirimi: Ürünü teslim etmediği halde "teslim ettim" butonunu kullanan satıcılar tespit edildiğinde, mağaza puanları ciddi oranda düşürülmekte ve tekrarı halinde satış hakları süresiz olarak ellerinden alınmaktadır.
Destek Süreçleri: 3-5 günü bulan bekleme sürelerini minimuma indirmek adına Destek Ekibi kadromuzu genişlettik ve 7/24 aktif vardiya sistemine geçiş yaptık.
Sizden ricamız, yaşadığınız bu olumsuz deneyimlere sebep olan sipariş numaralarınızı veya satıcı isimlerini bize iletmenizdir. Bu satıcılar, "Başarılı Satıcı" rozetine sahip olsalar dahi, platform kurallarına uymadıkları takdirde gerekli yaptırımlar (Mağaza kapatma/Askıya alma) derhal uygulanacaktır.
Sizi kaybetmek istemeyiz. Güveninizi ve zamanınızı telafi edebilmemiz adına bize bir şans daha vermenizi diler, değerli geri bildirimleriniz için teşekkür ederiz.
Saygılarımızla, İtemsatış Destek Ekibi
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