I found Insulation Express online and was not sure what to expect. The prices were good and I placed the order, unfortunately, my builder had given me the wrong depth for the insulation sheets and I h... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Ordered a batch 50mm insulation boards late on Thursday with an asap note. Immediate response - delivery could be scheduled for next Wednesday. Took delivery today as advised. Crowded residential road... Leggi di più
L'azienda ha risposto
Second time I've used this company. Not the cheapest, but the prices are lower than the sheds, and most of the building suppliers. Deliveries have always been good. This time I got a tracking app via... Leggi di più
L'azienda ha risposto
The goods (PIR board) were fine. What was exceptional was the delivery. The lorry had difficulty accessing our property, giving the delivery driver some substantial problems, with his vehicle and oth... Leggi di più
Dettagli dell'azienda
- Negozio di materiali isolanti
- Negozio di forniture per muri a secco
- Fornitore di prodotti in gesso
- Ditta specializzata in coibentazione
- Fornitore di isolanti
- Negozio di forniture per tetti e coperture
Scritti dall'azienda
Leading supplier of insulation, plasterboard and building materials online Competitive prices and wide range of stock available. Choose your delivery day
Informazioni di contatto
Leeds, Regno Unito
- 0330 123 1761
- info@insulationexpress.co.uk
- www.insulationexpress.co.uk
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Extremely helpful staff
Extremely helpful staff, fast service and very competitive pricing.

Risposta di Insulation Express

Risposta di Insulation Express
Great service on time prompt delivery 👍

Risposta di Insulation Express
Great prices and first class service…
Great prices and first class service all round

Risposta di Insulation Express
Great service from a reputable supplier
My order was placed online and confirmed together with a delivery date the next day. The delivery arrived as specified and the driver was very helpful taking a little extra time to ensure the pallets were placed on top of my skip off of the road from where I could move them at my leisure. very happy indeed!

Risposta di Insulation Express
Great service and delivery.
Really pleased with the service and delivery. I ordered 6 insulated plasterboard sheets. Loved the tracking app. for delivery and the delivery driver was great.
Would have been nice to have received and order update email confirming the delivery date etc. I know the order shows up in the account but I wasn't sure it was all confirmed. Great job though and would definitely use again.

Risposta di Insulation Express
Insulation arrived within the lead…
Insulation arrived within the lead time, perfect.

Risposta di Insulation Express
Great communication
Great communication, speedy delivery. Superb service, best prices around, couldn’t fault them

Risposta di Insulation Express
Great value and simple ordering process…
Great value and simple ordering process. Delivery arrived with no issues.
Delivery driver was great and very friendly too, so pat on the back to him!

Risposta di Insulation Express
Very communicative
Very communicative - our chosen product was out of stock but instead of cancelling the order, they found us an alternative and delivered on our chosen date. Sally the delivery lady was amazing - she has some serious forklift skills!

Risposta di Insulation Express
Avoid if you want the luxury of getting what you paid for
Awful experience. These guys sold me £1k of Celotex, then arranged to deliver a cheaper non-name brand version for the same price. Got in touch with customer services who told me verbatim "it's like you ordered Coke and we're sending you Pepsi" which is completely ridiculous. They even had stock of the Celotex I ordered in West London - but refused to deliver it to East. Customer service staff unwilling to lift a finger to fulfil this order. Bearing in mind I've paid them a grand up-front for a premium product!
I really have to stress that last point. I spoke to two people in customer services - including a manager - both of whom seemed to think I was being unreasonable in wanting the product I'd paid for. It's like if I sent them Monopoly money and figured that would just be OK. It's been extremely frustrating to explain to two grown adults that this is a problem.
If you want the luxury of getting what you've paid for, avoid this company.
Dreadful
Dreadful. Cancelled original delivery at last possible minute, pushing back the delivery by 4 days, leaving me high and dry and out of pocket. Utterly unprofessional, and very definitely not 'insulation EXPRESS'. Have cancelled my order, and they have not yet responded regards returning my money (about £750). Contact is via email only, with no phone number published, and so this is now being used to avoid addressing the problem. AVOID, AVOID AVOID. Would be zero stars if that were an option.
Reply (to reply)
You should understand that the delivery partners you choose are seen as you. And therefore while IE is essentially innocent here, my order has failed nonetheless, at last minute, and causing additional cost, which is not being compensated. Variable quality is poor quality. Remember that and find a distribution partner who are more reliable.

Risposta di Insulation Express
Very quick refund
Ordered online. Unfortunately they don't deliver to Anglesey for some reason (they accepted the order knowing the postcode) but they did offered to meet in Bangor. I decided to cancel as the order was too big to bring back in a trailer. Refunded in full within an hour and a half of my cancellation e-mail. Good service!

Risposta di Insulation Express
All very good and a positive…
All very good and a positive experience. Product exactly as described, delivery excellent, dead on time and really helpful driver.

Risposta di Insulation Express
Insulation Order
Ordered PIR board and rolls of insulation, easy to order. Board substituted with same spec product at same price so no problem there. Chose delivery date and it was delivered that date. Got text messages confirming delivery today and to tell me I was next on the list and the driver was on his way. Driver was helpful. Can't fault them on any aspect.

Risposta di Insulation Express
Easy- highly recomended
Easy to order and you get to select a delivery date which is a bonus. This is the 2nd time i've ordered from this hassle free company and would highly recommend.

Risposta di Insulation Express
Excellent value
Excellent value. Goods arrived on time and driver very skillfully manoevered the pallet onto my raised garden.

Risposta di Insulation Express
Ordering and delivery service was…
Ordering and delivery service was great. Insulation boards were dirty, but going in a loft so not too bothered. The insulation tape was not very good at all, it didn't stick very well. Tape had to be doubled up in places and actually went out and bought a different tape from another retailer as it was that useless.

Risposta di Insulation Express
Great price, great service...
Great price (best I could find when you factor in the free delivery), plus speedy delivery.
Communication throughout was great too so I was never left wondering what was going on.
Would definitely recommend and will be purchasing from them again for sure.

Risposta di Insulation Express
Excellent service and the cheapest I…
Excellent service and the cheapest I could find. Delivered the insulation boards to the rear of my property as requested.

Risposta di Insulation Express
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