Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Instinct Time is an independent Australian watch business specialising in hand assembled watches, custom builds and small batch designs. Founded in Melbourne, Instinct Time began from a genuine passion for watches, craftsmanship and creating unique timepieces outside of traditional mass produced designs. After years of operating from our Melbourne workshop, we have now relocated to Hervey Bay, Queensland, where our watches continue to be individually hand assembled. We use carefully selected components and reliable Japanese movements across our collection. Customers can choose from our ready to purchase designs or work with us to create a custom watch tailored to their individual style. Rather than mass producing our watches, we focus on small batch assembly, attention to detail and personal customer service. Every watch is individually assembled, inspected and carefully packaged before being dispatched to its new owner. We ship Australia wide and internationally, with our watches backed by a 12 month warranty and 30 day returns policy for added confidence when purchasing online. Customer service remains a very important part of Instinct Time. Whether you have a question before ordering, need assistance after receiving your watch, or would like to discuss a completely custom build, you can contact us directly and speak with our team.
PO Box 1010, 4655, Hervey Bay , Australia
3,6
3 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Amazing watch and amazing service!! My watch band was too big for me. I sent it back, they adjusted the band and sent it back. Hassle free, fast response. I highly recommended this company.
From the previous review I was not sure about this org, However I reached out directly for an order and Vincent from Instincttime responded back. They were extremely helpful and always responded quickly. When another company (PremiumHour) fkd me over and scammed me out of my watch, I reached back to out to Vincent for assistance as I needed the watch urgently for a wedding. They shipped out my order the next day and received my watch within two days with express delivery. This was extremely helpful as I live in Sydney. After receiving the watch I couldn't be happier. Exactly what I wanted, and comes in neat box along with a watch tool to adjust the metal strap. Product is excellent, and the Customer service is too. Would highly recommend supporting this business.
Be cautious when buying.
The store presents itself as an Australian Melbourne-based mod brand, but there’s no visible evidence of local assembly or workshop operations.
All of the dials are described as “collector” Seiko dials. Customers should independently verify whether these are officially licensed or fake.
Shipping origin and delivery times may also indicate overseas dispatch.
If you’re paying premium prices for a “local brand,” make sure the transparency matches the marketing.
Risposta di Instincttime
Hi Robert,
We take customer feedback seriously, however, we have been unable to identify any purchase or customer interaction associated with this review.
We have requested further information through Trustpilot, including your order details, so that we can verify your experience and investigate any concerns you may have. If you have purchased from Instinct Time, please provide these details through Trustpilot and we will be more than happy to assist.
For clarity, Instinct Time is an Australian business and our watches are individually assembled and inspected in our own workshop.
We welcome genuine feedback from our customers and are always happy to answer questions about our watches, components, assembly process or business.
Best regards,
Instinct Time Team
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.
