I am an accountant so recommend Insignis to my clients. Myself and my clients have a dedicated contact - James - who is always on hand to answer queries and replies promptly. If a client needs any ad... Leggi di più
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We found Insignia to be a perfect match for us. We are not "techie", but from our very first approach we have been impressed by the simplicity and clarity of their online portal. Rates... Leggi di più
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My mother passed away and during the course of obtaining the Grant of Probate her investments matured. They were immediately frozen and Insignis told me they were unable to place the funds into any t... Leggi di più
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My dad opened an Insignis account for his savings and was always very happy with the service. Sadly he passed away but the Insignis team couldn’t have been more helpful with the bereavement process. T... Leggi di più
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Dettagli dell'azienda
- Servizi finanziari non bancari
- Servizi finanziari alternativi
- Istituto finanziario
- Servizio di investimenti
Scritti dall'azienda
Insignis is an award-winning cash savings platform that gives consumers, businesses, not-for-profit organisations & institutional customers access to market-leading savings rates, allowing them to deposit cash across multiple accounts to diversify risk and optimise returns. Insignis has partnered with 55+ banking institutions enabling advisers, finance and treasury teams to access up to 3,500 products through a single hub account. Founded in 2017 and authorised and regulated by the FCA since 2018, Insignis has helped more than 15,000 advisers and businesses distribute more than £32bn in cash assets. In 2025, Insignis paid out £260 million in interest across all client types using, including £51 million paid out to not-for-profit organisations (schools, credit unions, charities etc). To find out more, visit https://www.insigniscash.com/
Informazioni di contatto
St John’s Innovation Centre, Cowley Rd, Milton, CB4 0WS, Cambridge, Regno Unito
- 01223 200674
- client.services@insigniscash.com
- www.insigniscash.com
4,4
Eccellente
47 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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I used to recommend Insignis - not anymore
There was a time that I would recommend Insignis (and did on many occasions) however their service levels have fallen and they have failed to keep up with their competitors. Their charges are high, they no longer get access to the best rates, they don’t offer notifications when accounts mature or when funds become available, there is no app available, no message or contact information available on the customer portal and they take days to release the money. I’ve removed a considerable amount of cash over the course of the last year or so and either they haven’t even noticed or they just don’t care. By the end of the year, my last fixed bond will mature and I will close my account for good. I doubt Insignis will even send me an email
28 aprile 2026
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Risposta di Insignis
Dear Geoff,
Thank you for sharing this, and for the support you've given us in the past. It's disappointing to read that your view has changed, and we don't want to set that aside lightly.
Our Client Services Manager has been in touch by email and phone since your review to discuss the specific points you've raised. We continually look to make improvements to our operating systems and processes, and feedback like yours helps shape our priorities. We'd be happy to share more on where we're heading.
On rates and fees, we'd offer a slightly different perspective: our panel is reviewed regularly against the wider market, and we remain confident in the combined return our clients receive net of fees. This said, we'll keep testing ourselves on it.
If you'd like to talk further before your final bond matures, our Client Services team is available Monday to Friday, 9am–5:30pm, on 01223 200674 or client.services@insigniscash.com.
Kind regards,
The Insignis Client Services Team
Insignis is a game changer
Insignis has been a game changer for us as a charity. It is by far most straightforward way to invest reserves and get them working for the good of the charity. What's more, the customer service is brilliant - you phone, you are quickly connected with one of the team and their advice is always spot on. The online platform itself is so easy to use and provides all the information you need to keep track of every investment. We can't recommend it highly enough!
31 marzo 2026
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Risposta di Insignis
Dear Richard,
Thanks for taking the time to review us.
It’s brilliant to hear Insignis is helping you put your charity’s reserves to work. We're proud to support you and your work, thank you again.
Kind regards,
The Insignis Team
Incredible Customer Service
The customer service at Insignis is honestly the best I have ever experienced. I had a very stressful issue connected to a property purchase recently and rang to ask for help accessing my money quicker than expected. Both the women I spoke to were polite, kind, understanding and beyond helpful. They went above and beyond to help me and even rang me back to let me know as soon as they had. They are genuinely kind and willing to help which is honestly so unusual these days. It was such a comfort to get through to a real person at a UK call centre within minutes and receive such personal service. They are literally the opposite of 'computer says no', which was a huge relief during a very stressful time. I can't thank them, or recommend them, highly enough. Thank you so much to both the ladies I spoke to. Also, the platform is great and really easy to manage :)
25 febbraio 2026
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Risposta di Insignis
Dear Sophie,
Thanks for posting this, we're proud to hear our Client Services team supported you so well during a time‑sensitive property purchase. And we hope to keep supporting you through other big life events!
Kind regards,
The Insignis Team
We have recently started using Insignis…and so far so good!
We have recently started using Insignis with our clients and have had a very good experience with both the portal and support services. Onboarding is seamless and quick to complete with clients which is always a benefit.
5 febbraio 2026
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Risposta di Insignis
Dear Adam,
Thank you so much for taking the time to share your feedback.
We work hard to ensure that onboarding is a positive experience and it is great to hear that onboarding has been smooth for you and your clients. We're really glad to be supporting your clients with their savings management.
Kind regards,
The Insignis Team
Loving using Insignis
The portal is easy to use, our BDM Sam is great at responding and jumping on calls with us and clients. The rates and communication is good as well. Overall its been a win for us and our clients.
24 gennaio 2026
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Risposta di Insignis
Dear Sarah,
Thanks for your kind words.
We’ll share your note with Sam, and are glad that the support we offer has been quick and practical.
Kind regards,
The Insignis Team
As a financial advisory firm
As a financial advisory firm, we use Insignis Cash for our clients and have been very impressed. The onboarding process is smooth, the team is easy to contact, and they are quick to help when needed. We also value the transparency of their products, which supports us in delivering a high-quality service to our clients.
22 gennaio 2026
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Risposta di Insignis
Dear Shanice,
Thank you for taking the time to leave us a review.
We work hard to ensure that onboarding is straightforward. We are delighted to read how smooth onboarding is for you and your clients. Thanks again for choosing Insignis.
Kind regards,
The Insignis Team
We recommending Insignis to our clients
We have been recommending Insignis to our clients for over a year now with no complaints at all.
It is easy to set up the account on behalf of our clients and communication with the team at Insignis is clear and friendly. The concept of building a portfolio of savings accounts at market leading rates without having to move funds in and out of different institutions is great.
22 gennaio 2026
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Risposta di Insignis
Dear Chris,
Really appreciate you sharing this feedback.
Great to hear the rates and the overall experience are delivering what you need. We really value your support, thank you.
Kind regards,
The Insignis Team
Fabulous idea in principle BUT....
Fabulous idea in principle but the reality is a a very clunky service and painfully slow action times.
Eg: withdrew a large amount of cash from one of my instant access accts with them, there is no record of it on their platform, other than my my gross total includes the amount. Its somewhere in the either. Not good enough.
My advice: take note of these TP reviews, and check out the competion which score a lot higher than Insignis, for which there is a good reason.
13 gennaio 2026
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Risposta di Insignis
Dear Robert,
Thank you for taking the time to write this, and for recognising the underlying proposition.
For easy access products, our standard timeframe is to have funds back in your Insignis account by the next business day; this allows for funds to be returned by your chosen bank, reconciled, and checked for accuracy before they appear on your hub account.
We continually look to make improvements to our operating systems and processes, and the specific issue you describe is something we'd like to investigate directly.
If you'd like us to look at what happened on your specific withdrawal, please contact our Client Services team on 01223 200674 or client.services@insigniscash.com, Monday to Friday, 9am–5:30pm.
Kind regards,
The Insignis Team
48hrs and still no confirmation of receiving funds!
Recommended by my financial advisor, their admin and communication is terrible, I transferred funds that left my bank and 48 hrs later I have NO notice of funds arriving at Insignis, so as it stands with no email response from Insignis I have no idea where my funds are... In this time of frauds that is a very uncomfortable feeling!
9 gennaio 2026
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Risposta di Insignis
Dear David,
Thank you for sharing this. Being uncertain about where transferred funds are sitting is understandably uncomfortable, particularly given the fraud environment you mention.
Our Client Services team contacted you on the next available- working day, by phone and email, to confirm that your funds had been received and were available to place into your chosen product.
Insignis is a savings platform offering access to multiple banks and building societies, so funds move between us, oand our banking partners and your bank and are reconciled and verified before being reflected in your account. This is different from a single-bank platform, where transactions sit within one system, and can mean a short delayup to one working day before a new deposit is allocated to your account.visible.
We continually look to make improvements to our operating systems and processes, and improving transparency around where funds sit during this process is a focus for us.
If anything else is outstanding, please contact our Client Services team on 01223 200674 or client.services@insigniscash.com, Monday to Friday, 9am–5:30pm.
Kind regards,
The Insignis Team
A worryingly low level of audit trails & reconciliations
A good idea in principle, let down by clunky processes and lack of automation/integration.
I've withdrawn all my money from them as I've lost faith in the integrity of their business. It's very difficult to reconcile movement across accounts and their reports are inaccurate, which makes it even harder.
I found an error in one of their reports and queried it with them. They apologised and got the report changed. What worries me about this is a lack of control in the first place, and lax processes.
It appears as if there's a lot of manual back office work to keep things in order. One wonders how easy it might be for things to get badly out of control, or for someone to manipulate accounts for personal gain?
Be careful!
16 aprile 2025
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Risposta di Insignis
Dear Martin,
Thank you for raising this so clearly. Concerns about accuracy, reconciliation, and controls are serious ones, and I understand why finding an error would undermine your confidence.
We have extensive reconciliation controls in place around the protection of client funds. Historically, certain steps between our back-office ledger and the client view on the platform involved manual handling, and those steps have since been moved into automated processes, reducing the scope for the platform to produce an inaccurate report.
The error you identified was corrected once flagged, but it should not have reached you in that state, and I'm sorry that it did. As an FCA-regulated firm, the integrity of our records is fundamental, and feedback like yours is exactly what drives us to harden our processes further.
More recently we have launched updated statements on the client platform, which clients have told us make reconciling across accounts considerably more straightforward — directly addressing one of the points you raise.
If there is anything outstanding you'd like to discuss, please contact our Client Services team on 01223 200674 or client.services@insigniscash.com, Monday to Friday, 9am–5:30pm.
Kind regards,
Sarah F
Head of Client Services, Insignis
Not impressed at all
Not impressed at all. We invested over £600,000 of my late mother's money. After she died, several of her investments matured and were held in the hub account, earning no interest. Also, the FSC guarantee was no longer valid as all the money was being held by Insignis! I complained and finally they offered a solution. Of all the investments requiring grant of probate, Insignis were 2 weeks later before releasing funds. Now they sat it will take until 10 June to close the account. Avoid them if possible!
13 maggio 2025
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Risposta di Insignis
Dear Mark,
Thank you for sharing this, and please accept our condolences on the loss of your mother.
We have been in contact with you directly following both your complaint and this review.
If there is anything further you would like to discuss, please contact our Client Services team on 01223 200674 or client.services@insigniscash.com, Monday to Friday, 9am–5:30pm.
Kind regards,
The Insignis Team
they are ok but inefficient and can…
they are ok but inefficient and can take time to get reply
3 aprile 2025
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Risposta di Insignis
Dear Chris,
Thank you for the feedback, and you're right to flag response times.
Since your review we have invested in our Client Services team, and response times have improved meaningfully as a result.
Feedback like yours helps shape our priorities. If there's anything specific still outstanding, please contact us on 01223 200674 or client.services@insigniscash.com, Monday to Friday, 9am–5:30pm, and we'll pick it up directly.
Kind regards,
The Insignis Team
Great concept but with several flaws in my experience.
It's a great concept and in the main works OK, however there seems to be a sizeable lag between when interest is due and when it shows in your account. It also takes days (rather than minutes as with other platforms) for a new account to be credited with funds or for an account closure to be fully processed. My guess is there is a lot of manual work going on in the background and it's not a fully integrated platform with their partner banks. I've also had several issues with missing or late interest payments and also Insigniscash taking ad hoc fees which were incorrect. I am sticking with them for the time being but they need to get their act together IMHO.
7 marzo 2025
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Risposta di Insignis
Thank you for taking the time to write this, and for sharing both what's working and what's frustrating.
Insignis is a savings platform offering access to multiple banks and building societies. Funds move between us and our banking partners, and need to be reconciled and verified before they appear in your account, to ensure accuracy and security. This is different from a single-bank platform, where transactions and interest are processed entirely within one system.
We recognise that this can feel slower than expected. Improving the transparency of transaction and interest status is a key focus for us, and enhancements to provide clearer, more timely updates within the platform are underway.
We continually look to make improvements to our operating systems and processes, and feedback like yours helps shape our priorities.
We also take concerns around interest payments and fees seriously, and we'd welcome the chance to look at any specific instances you've experienced.
Please contact our Client Services team on 01223 200674 or client.services@insigniscash.com, Monday to Friday, 9am–5:30pm, so we can investigate and come back to you with clarity.
Kind regards,
The Insignis Team
Expensive waste of time unfortunately.
As the others say. Simple. Unfortunately it's also stupid.
The interest rate you see at the top of your portfolio is unlikely to be anything like the return you will actually receive.
The charges can cancel out any interest you receive. Wonder what the charges are? Read the docs and talk to support. Good luck.
Switching in and out of products will cause you a hit and with rates on products dropping constantly be prepared to forgo the interest and pay more charges.
They're also very slow to release funds making it quiet useless at times.
Really you should look at your options with a lawyer and financial advisor to not need to leave your funds here.
Expensive waste of time unfortunately.
13 dicembre 2024
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Risposta di Insignis
Thank you for taking the time to write this. The relationship between published rates, fees, and the net return clients receive is something we want to be clear about, and we'd welcome the chance to walk through the position on your portfolio with you so the numbers make sense in your specific circumstances.
On the release of funds, our standard timeframe for easy access products is to have funds back in your Insignis account by the next business day.
If you'd like to discuss either of these, please contact our Client Services team on 01223 200674 or client.services@insigniscash.com, Monday to Friday, 9am–5:30pm.
Kind regards,
The Insignis Team
Simple and straightforward transfer and receipt of funds
I have been delighted with the simplicity of the InsignisCash platform and in particular the ease and speed of transferring and receiving funds.
15 ottobre 2024
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Risposta di Insignis
Dear John,
Thank you for sharing your experience of using Insignis.
We are glad to hear that you have found the platform easy to manage your cash and earn interest.
Kind regards,
The Insignis team
Excellent customer service
Excellent customer service, good range of deposit products, much more convenient process than going through the banks individually.
1 ottobre 2024
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Risposta di Insignis
Dear Sina,
Thank you for taking the time to write us a review.
We're glad to hear that you have found a good range of interest-bearing accounts on the platform to put your cash to work. We will also pass on your comments about our customer service to the team, they always appreciate it!
Kind regards,
The Insignis team
Easy and smooth set-up
Easy and smooth set-up. Rates are really good and the team are really helpful - would definitely recommend setting up an account.
3 settembre 2024
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Risposta di Insignis
Dear Jack,
Thank you for sharing your experience using Insignis.
We're happy to hear that you found our onboarding smooth and are finding a range of interest rates on the platform.
We will pass on your feedback to the team, they'll be happy to hear it!
Kind regards,
The Insignis team
Clear and easy to set up
Clear and easy to set up. Very good rates on my investment. Would recommend to others!
3 maggio 2024
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Risposta di Insignis
Dear Tom,
Thank you for taking the time to leave us a review.
It's great to hear that you found it easy to set up and have found good rates.
Kind regards,
The Insignis Team
Was super easy to set up an account and…
Was super easy to set up an account and the rates are really great! Great addition to any investment portfolio, nice to know my money is safe and secure. Top notch customer service - were right there to help all the way along
30 agosto 2024
Risposta di Insignis
Thank you for sharing your experience using Insignis.
We're glad to hear your feedback about our onboarding process and that you are benefitting from a range of interest-bearing account.
We will also pass your feedback on to our customer service team who will appreciate hearing your comments.
Kind regards,
The Insignis Team
Worked well and all the cash I have is…
Worked well and all the cash I have is invested in good rates
14 agosto 2024
Risposta di Insignis
Dear Sue,
We’re grateful you took a moment to review us and are glad to hear that your cash placed with Insignis is earning interest.
Kind regards,
The Insignis Team
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