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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I have had a very positive experience with Infinity Motorcycles. Their exchange and return policy is excellent, and the staff have always been helpful and easy to deal with. I also really like... Leggi di più

Valutata 5 stelle su 5

I recently purchased a leather Dainese jacket from Infinity Stevenage, and I couldn’t be more pleased with the experience. Pete, who assisted me, was really professional and had great knowledge, s... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Would never shop here again. Bought a garage mat for my partners birthday. Arrived & was the wrong one even though the packaging is clear, don’t know how you could make that mistake. Sent it back an... Leggi di più

Valutata 5 stelle su 5

Received my new helmet in record time but noticed a missing pin lock visor pin the following morning. Spoke with Arun and received replacement the next day. Thanks Infinity, great Customer Service... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di motociclette

Scritti dall'azienda

We are Infinity Motorcycles, one of the UK’s biggest stockists of Motorcycle Helmets, Clothing, and Accessories since 1999. Born from a humble retail store in Clapham, and founded by two veterans of the UK motorcycle trade, we have served motorcycle riders, new and returning, for over 20 years in our 16 outlets across the UK – from London and Surrey to Glasgow and Belfast, and our bustling online store – stocking over a hundred premium brands and over 10,000+ motorcycle products, shipping to anywhere in the UK and most countries worldwide. We are a proper brick-and-mortar business, and the heart of our company comes from our customer service. We strive to provide professional, first-hand advice to everyone that walks through our doors, and our staff are some of the friendliest, most knowledgeable, and longest-serving in the industry. We’re happy to answer any question you may have, whether it’s about one of our many motorcycle brands including Shoei, Arai, Rukka, Alpinestars, or Motogirl, how a particular helmet fits, or how a specific garment works. We’re here to help!


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

484 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 93% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Friendly professional service

Needed some new gloves and Infinty have a store in a nearby town. I visited and they sorted me out. I triend on loads of pairs until i found the prefect ones. I'm very happy.

1 aprile 2024
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Risposta di Infinity Motorcycles

Thank you for your amazing 5-star review of Infinity Motorcycles!

We hope to see you soon and that you enjoy your new kit!

Thanks,
Danielle

Valutata 5 stelle su 5

JUST VISITED HANGER LANE TO PICK UP AN…

JUST VISITED HANGER LANE TO PICK UP AN INNER VISOR FOR MY SHUBERTH HELMET..AS USUAL THEY HAD ONE IN STOCK WHICH PAWEL KINDLY FITTED FOR ME AS I AM ALL THUMBS WHEN IT COMES TO THIS STUFF..AND HE GAVE MY LID A PROPER CLEAN..MEAN WHILE MJ KEPT ME ENTERTAINED...AS THE SHOP IS NEAR TO ME IM OFTEN IN THERE (MAYBE TO OFTEN).BUT ALLWAYS MADE TO FEEL WELCOME.ALSO IF THEY HAVENT GOT WHAT INEED THEY CAN NORMALLY GET IT IN FEW DAYS...KEEP ON DOING WHAT YOUR DOIN GUYS ...P.S.I WASNT PAID FOR THIS REVIEW........

30 marzo 2024
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Risposta di Infinity Motorcycles

Hi,

Thank you for your amazing 5-star review of Infinity Motorcycles!

I shall pass this over to our Hanger Lane store.

We hope to see you soon!

Thanks,
Danielle

Valutata 5 stelle su 5

Hey just want to say what a great…

Hey just want to say what a great Clapham store with great people who go above and beyond! Great Experience I want to say a big thank you to Hamse Dan Bruno thanks. Jay

23 marzo 2024
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Risposta di Infinity Motorcycles

Thank you for your amazing 5-star review of Infinity Motorcycles!

I shall pass this over to our Clapham store.

We hope to see you soon!

Thanks,
Danielle

Valutata 5 stelle su 5

re: SUPER Service. GREAT Guys !!

re: Infinity Motorcycles in Farnborough, UK

These guys are generally excellent when you ask them for support, and sometimes they are UTTERLY SUPERB. Just had some great help from a guy called Hendrix re: fitting an SP phone mount. Use these guys. They are GRRREAT ! ;-)

22 marzo 2024
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Risposta di Infinity Motorcycles

Thank you for your amazing 5-star review of Infinity Motorcycles!

I shall pass this over to Hendrix and our Farnborough store.

We hope to see you soon!

Thanks,
Danielle

Valutata 5 stelle su 5

Helmet visors

I had a small issue fitting some helmet visors I bought for my wife and myself. The guys at Infinity sorted it for me and their customer service was second to none. I will definitely use Infinity York again, thanks guys

21 marzo 2024
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Risposta di Infinity Motorcycles

Thank you for your amazing 5-star review of Infinity Motorcycles!

I shall pass this over to our York store.

We hope to see you soon!

Thanks,
Danielle

Valutata 5 stelle su 5

Recently had to contact customer…

Recently had to contact customer service ref: exchange.

I found them to be very polite, friendly and understanding.

It's not the first time I've used Infinity motorcycles, it also won't be the last.

Great selection, great prices, great loyalty scheme and above all else, great customer service.

Thanks Infinity, keep doing what your doing 😊

5 marzo 2024
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Risposta di Infinity Motorcycles

Thank you for your amazing 5-star review of Infinity Motorcycles!

We hope to see you soon!

Thanks,
Danielle

Valutata 1 stelle su 5

Terrible.

Never buying a Rukka item again, especially from this company. As soon as there is an issue, it's pass the buck to someone else. Must be Rukka, must be Gore, must be Steve who lives round the corner. Please eh!

2 marzo 2024
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Risposta di Infinity Motorcycles

Hi Vince,

I apologise for your recent experience with Infinity Motorcycles.

I shall pass this feedback over to our Returns and Warranties department so they are able to improve their services.

Thanks,
Danielle

Valutata 5 stelle su 5

Excellent customer service

I am always impressed with the customer service at Infinity Motorcycles in Hanger Lane and Chiswick. The staff are friendly and knowledgeable and they don’t push for a sale. I would like to give a special shout out to Chris at the Chiswick Honda branch who sold me a helmet this morning. :)

23 febbraio 2024
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Risposta di Infinity Motorcycles

Thank you for your amazing 5-star review of Infinity Motorcycles!

I shall pass this over to Chris and our Chiswick store.

We hope to see you soon!

Thanks,
Danielle

Valutata 5 stelle su 5

My Unparalleled Experience with Brian at Infinity Motorcycles

From the moment I stepped into Infinity Motorcycles at Great Portland Street (as well as Holborn), it was clear that I had discovered a gem in the world of motorcycle gear and accessories. It's not just a shop; it's a haven for biking enthusiasts who seek the best products, backed by the highest level of customer service I've ever encountered.

The team at Infinity Motorcycles isn't just knowledgeable; they are passionate riders themselves, offering insights and advice that only come from genuine experience. Their recommendations are honest and personalised, ensuring you leave with gear that's not just high-quality but perfectly suited to your needs and riding style.

A special shoutout goes to Brian, a standout among an already impressive team. His expertise and patience in helping me select the right gear and helmet were nothing short of exceptional. Brian's recommendations were spot on, reflecting his deep understanding of what riders need for both safety and comfort on the road. It's clear that Infinity Motorcycles is immensely fortunate to have him. If I were in the business of recruiting for the motorcycle sector, he'd be my top pick without a second thought.

The entire team at Great Portland Street exemplifies what it means to be customer-focused. Their commitment to excellence has not only earned my complete trust but has made me a loyal customer.

In a world where true customer service can sometimes feel like a lost art, Infinity Motorcycles stands out as a beacon of what it should be. Whether you're a seasoned rider or new to the motorcycle world, you'll find an unmatched level of service and a team that's genuinely invested in your safety and satisfaction.

Kudos to Brian and everyone at Infinity Motorcycles on Great Portland Street. You've set a new standard for what shopping for motorcycle clothing and accessories should be.

To the owner of this business, ensure you take care of your staff! Your greatest asset (and USP) is your people!

Thank you for an outstanding shopping experience—I can't wait to return for all my future biking needs.

7 febbraio 2024
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Risposta di Infinity Motorcycles

Thank you for your amazing 5-star review of Infinity Motorcycles!

I have passed this over to Brian at our Great Portland Street Store.

We hope to see you soon!

Thanks,
Danielle

Valutata 5 stelle su 5

Yet another great experience @Infinity…

Yet another great experience @Infinity Camberley, Terry helping me chose my next Helmet, and Ryan changing over the comms set from my old helmet to the new one.
Thanks Guys, see you soon.

24 gennaio 2024
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Risposta di Infinity Motorcycles

Thank you for your amazing 5-star review of Infinity Motorcycles!

I have passed this over to Terry and our Camberley store.

We hope to see you soon!

Thanks,
Danielle

Valutata 5 stelle su 5

Popped into infinity Watford today great service! for…

Popped into infinity Watford today for some replacement pins for my pinlock visor. Young lad named Rue not only replaced them but did a quick service on my shoei neotec FOR FREE!!
Very impressed with the shop and the staff. Will definitely be back.

15 gennaio 2024
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Risposta di Infinity Motorcycles

Thank you for your amazing 5-star review of Infinity Motorcycles!

We hope to see you soon!

Thanks,
Danielle

Valutata 5 stelle su 5

Received a pair of RST boots for…

Received a pair of RST boots for Christmas a bit on the tight size 11 spoke to an advisor who recommended I went up a size , returned the boots Wednesday and received the replacement ones today Saturday excellent service and thank you very much they now for lovely

13 gennaio 2024
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Risposta di Infinity Motorcycles

Thank you for your amazing 5-star review of Infinity Motorcycles!

We hope to see you soon!

Thanks,
Danielle

Valutata 5 stelle su 5

Tom was awesome

Tom was awesome, professional, knowledgable and a great help. I’ll def be back to spend another small fortune 😊

13 gennaio 2024
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Risposta di Infinity Motorcycles

Thank you for your amazing 5-star review of Infinity Motorcycles!

We hope to see you soon!

Thanks,
Danielle

Valutata 5 stelle su 5

Knowledgeable, Friendly & Helpful staff

Ordered some boots on line, I'm right between two sizes and normally size up, however this particular boot came up larger than expected. Rang in to Camberley & spoke with James he said they had the smaller size on the shelf so popped into the store and swapped over. Whilst over at the store I enquired about some helmets some James went through options & really knew the products 👍

9 gennaio 2024
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Risposta di Infinity Motorcycles

Thank you for your amazing 5-star review of Infinity Motorcycles!

I shall pass this over to our Camberley store.

We hope to see you soon!

Thanks,
Danielle

Valutata 3 stelle su 5

Decent and friendly service

Decent and friendly service. Quite helpful and knowledgeable but.......for a business that offers click and collect, the refund process is a bit long winded. You won't get your money back on returned goods for several working days.

9 gennaio 2024
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Risposta di Infinity Motorcycles

Thank you for taking the time to leave your feedback.

When you order a Click & Collect, it goes through our online ordering process and can only be refunded through our online process.

Our online refunds can take 3-5 working days to be deposited into your bank. I apologise for the delayed time for your refund to go through.

We hope to see you soon!

Thanks,
Danielle

Valutata 5 stelle su 5

Infinity Motorcycles,Glasgow - Excellent

I visited Infinity Motorcycles in Great Western Road,Glasgow today. I was served by a young lady who was extremely pleasant and helpful. The atmosphere in the shop was warm and welcoming which was different from my experience in this business last year. I viewed the vast selection of gloves and,eventually,chose a pair. When I went back to pay the young lady ( apologies for forgetting her name) checked the prices of the gloves online and reduced the price by £15. I was overwhelmed and will not go past this shop in future. Many thanks.

5 gennaio 2024
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Risposta di Infinity Motorcycles

Thank you for your amazing 5-star review of Infinity Motorcycles!

I shall pass this over to our Glasgow store.

We hope to see you soon!

Thanks,
Danielle

Valutata 5 stelle su 5

Camberley is amazing

I live in Farnborough so I am spoilt for choice between a few bike shops in the area, however I now go straight to the Camberley branch of Infinity. Every time without fail I have been greeted with a smile and a person who genuinely wants to help you rather than push the top of the range / latest product (which happens in some of the closer stores). As a customer this is HUGE!
I have been served by a number of different people and all the same helpful attitude. This is clothing, equipment and even website admin related enquiries.
They have a good warehouse there so if you can't find it on the shop floor there's a good chance they have it in the back.
A particular shout out to Tom yesterday, who spent ages looking up and sourcing a jacket for me. Nothing was too much trouble and exactly the service that keeps me coming back to Camberley.

28 dicembre 2023
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Risposta di Infinity Motorcycles

Thank you for your amazing 5-star review of Infinity Motorcycles!

I shall pass this over to Tom and our Camberley store.

We hope to see you soon!

Thanks,
Danielle

Valutata 5 stelle su 5

Just Superb

Absolutely the best customer service I have ever encountered. Did me a fantastic price on my jacket and in 2 days I was wearing it. How fast is that. It was the same story when I bought another jacket a few weeks earlier. Going to buy the trousers to match in the new year won't be going anywhere else but Infinity. Thank you all so much...

23 dicembre 2023
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Risposta di Infinity Motorcycles

Thank you for your amazing 5-star review of Infinity Motorcycles!

We hope to see you soon!

Thanks,
Danielle

Valutata 5 stelle su 5

Infinity alway come up trumps for me.

Infinity alway come up trumps for me.
I have now used them a couple of times and their customer service is a breath of fresh air.
They are extremely helpful, cheery and polite with nothing to much trouble.
I wanted a Arai helmet this week. Gave them a call . Did a deal at a great price and Helmet was with me 2 days later in North Scotland.
These are my go to guys for bike gear.

20 dicembre 2023
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Risposta di Infinity Motorcycles

Thank you for your amazing 5-star review of Infinity Motorcycles!

We hope to see you soon and that you enjoy your new helmet!

Thanks,
Danielle

Valutata 5 stelle su 5

Lily did a great job finding the…

Lily did a great job finding the product I wanted, they didn't have the size helmet I needed inshore but she called and reserved me a helmet 15 minutes away and I went it got it. Also bought a new cardo which I'm extremely happy with her recommendation. Thanks Lily will see you soon

22 dicembre 2023
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Risposta di Infinity Motorcycles

Thank you for your amazing 5-star review of Infinity Motorcycles!

We hope to see you soon!

Thanks,
Danielle

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