Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 1 stelle su 5

They took my username and added '_old' to the end of it. Now they refuse to give me my original name back OR let me pick any of the 4+ inactive names I’ve suggested. They keep giving me the same canne... Leggi di più

Valutata 1 stelle su 5

Harmful scam that takes advantage of many people. App stores need to close it, immediately. They are doing rug pulls from under people who makes orders, and they refuse to explain details or negotiate... Leggi di più

Valutata 1 stelle su 5

Não consigo acessar minha conta ou até mesmo alterar a senha, pois informa que está suspensa. Já abri vários tickets e já encaminhei dados e documentos solicitados, obtive a resposta que a cont... Leggi di più

Valutata 1 stelle su 5

IMVU will be Sued one day if it hasn't already.They do nothing about bullying or harassment,Sexual harassment or minors being able to access this game.As long as they get paid nothing else matters‼️ P... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

1,2

Pessimo

TrustScore 1 su 5

178 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

IMVU comprises of people. If you don't like the game, you have not met the right people

In terms of avatar design and finding something that you like, it's amazing. There are so many friendly people out there, you just need to know where to look. I have been using IMVU for 7 years now. And yes, it has it's bad points. However, if you put in the time and effort, you will find friendly and like-minded individuals. The staff definitely could be more active and responsive though.

This is my view/opinion. Based on MY experience. I speak from my viewpoint and not IMVU as a whole, or in general for others.

18 maggio 2020
Non scritta su invito
Valutata 1 stelle su 5

Brainless staff

Their support is full of people who are dumb as bricks...like from accounting to support like cmon these people ain't doing their job right stealing money and not claiming your paid products...2 times charged for a monthy subscription...didn't receive the credits had to prove that I am who I am by providing em my id my card and so on...I i assured am that my name is....gave em all info and still they kept asking like cmon I bet they are one of those people who can't name a country if they are asked too overall expirence of their support is utterly disgusting ...seen better support staff on garbage disposal pfff they are a joke after getting charged twice for vip my vip got revoked no refund lazy people 1000% getting paid for nothing I guess..thieving company only wants money doesn't deliver what is ordered!!

6 maggio 2020
Non scritta su invito
Valutata 1 stelle su 5

terrible

These scumbag motherf*ckers go through my files and apply them to the game so it freezes when I try to uninstall because there’s so much on it, absolute bs, and everybody is toxic and they’re always trying to bring you down

5 maggio 2020
Non scritta su invito
Valutata 2 stelle su 5

Deleting pictures without reason or notice

IMVU is discriminating against me by deleting my pictures that do not violate their Community Guidelines. I don't know what person is responsible for deleting my photos but so far, they have deleted about 7 of the same photo - all within an hour. I spend a lot of time and money on this platform and I expect to be treated the same as everyone else as they mention in their Terms of Service. During this crucial time of social distancing and isolation, I expect more from this virtual gaming space.

3 aprile 2020
Non scritta su invito
Valutata 1 stelle su 5

Scam

Scam. You have to pay for a lot of stuff and if you don't play regularly, they will just delete your account even though you've spent money on it and without any notice.

26 marzo 2020
Non scritta su invito
Valutata 1 stelle su 5

The customer service is insane! IM NOT SENDING A STRANGER MY ID?

The customer service is insanely horrible. Honestly if you want your money stolen, your rights taken away and people being completely inconsiderate then this dame is for you! (Not really because no one wants that.)
Just recently my account that I have spent *real money on* was disabled and I wrote out a case asking to get my account reactivated and WHY it was disabled, they said they couldn’t give me any information but to SEND THEM MY ENTIRE ID WITH THE PHOTO, BIRTHDAY, SEX ETC ETC... like I’m sorry but there is NO WAY am I sending a complete random stranger my REAL ID!!! Does that even SOUND right to them????? There has to be an alternative to get an account back? And the fact they won’t even tell me why it was taken away? Completely disappointed!
Not only that but the game glitches, lags, shuts down and FILLED with hackers and fake websites that people can actually take your account with and if you put your credit card in the account? Guess what? Theirs now.
And if you DO get hacked and what the account back don’t even try to contact the service because last time my old account got hacked they threatened me saying - “Remember faking your info account results to the one your using now to be banned “ ... like... it’s MY account ..
besides if you call them to try and talk it out on their number; bad idea because they tell you to make a case and HANG UP.
Either way.. I’ve been playing IMVU for years and I’m so disappointed nearly every single time I have come in contact with the services and quality of the game. Just don’t do it.

23 marzo 2020
Non scritta su invito
Valutata 1 stelle su 5

Horrible staffs don't even help you…

Horrible staffs don't even help you avoid Max, Necolyne, everyone else except Ben and Aubrey are good. also what is this limit of looking up only 5 names for buying premium names?? This staff didn't wanna help me anymore and just puts down a limit on me

16 febbraio 2020
Non scritta su invito
Valutata 3 stelle su 5

imvu

hallo beste ik heb een imvu. account. genaamd. Br4nder100. alleen ik ben voor het laats gehackt geweest en ben me e-mailadres vergeten dus nu ben ik benieuwd of ik het kan veranderen of als julie me een tip kunnen geven. aub en ik heb een vraagje of het mogelijk is het e-mailadres van Br4nder100 te veranderen. en julie kunnen contact met mij opnemen

15 febbraio 2020
Non scritta su invito
Valutata 1 stelle su 5

IMVU ACCOUNT DELETED!

204/5000
If you are inactive for a long time, the accounts will be deleted! And so all the credits are gone, I've had imvu since 2012 AND will never touch the **** again! since over 100 € are gone!

2 febbraio 2020
Non scritta su invito
Valutata 4 stelle su 5

It's alright

Mostly like the app, but sometimes it crashes out of nowhere. I have good computer but it still manages to crash. Purchases are easy to make and credits come fast to your account.

17 gennaio 2020
Non scritta su invito
Valutata 2 stelle su 5

With all due respect I am not giving you my ID!

When purchasing a certain amount of credits or AP pass or age verification they force you to give your ID. Not every country is allowed to give our IDs to non government or bank officials. Infact WE could get in trouble for it and so could you and you / we are never supposed to take a photo or photo copy ID not others or even our own.

There needs to be another way another option bc even healthcards are not allowed to be copied or our countrys ID and not everyone has a driver license. I have disabilities and anxiety, I have panic attacks. I cannot legally drive.

Im personally paranoid about giving out such things laws aside because I've recently went through a whole issue of identity theft.
I do not feel comfortable or secure giving such info out to a non government official and im not supposed to according to my government either.

I do understand your position imvu I do. But this is not the solution that works worldwide.
---

Putting that issue aside I DO enjoy imvu, I have also spent money on the game. My one account is long gone because of this exact issue and i know I cant ever get it back.

Now as for the community yes there is toxic people yes there is creeps you just block, report, ignore if you give them a reaction they don't give up.

I don't have too much of an issue with the community I've met some of my best friends on the game. I do tend to stick with the rpers, furries and the geeks tho personally.

I do have some friends of the party goer and glamour groups too tho. Theres all sorts of people on the game good and bad but thats anywhere thats not even just the internet thats the world.

As for kids, those under 13 shouldn't even be on here. those 13 - 17 are seperated from those 18+ aswell so unless an adult makes an account faking being a kid or a kid makes one faking being an adult the ones teens are talking to is other teens.

and if your teen does make an adult account or your underage child who isnt even supposed to be on the game makes an account and if a parent is angry their kid is talking to adults well.. monitor and actually parent your kids maybe? it isn't imvus or the internets responsibility to raise your children for you. When I was growing up my mother monitored me and restricted the sites I went to like a good parent does and when I played online games she or my brothers had parental controls on. They also raised me not to give out private info so if your kid is giving out their address and playing games they shouldn't I honestly think thats a result of poor or absent parenting / protective / preventive measures.

Imvu is not the problem, the parents and the creeps both are.

12 gennaio 2020
Non scritta su invito
Valutata 2 stelle su 5

The support basically threatened me

I've been using imvu for more than 7 years.. maybe 10
in the first 6 years nothing bad happened.. so i'm completely fine with the chat and the rooms.. but not with the support.
I think it happened last year. There was a guy looking kinda noob(ish) and we started to talk. At first it was funny but he wanted to be more than internet friendship. He wanted something like imvu dating.. so i told him no. He went apeshit and started to following me to rooms saying curses, death wishes and dirty words. I blocked him.. but it didn't worked. I realised that it was useless because he still could follow me into public rooms. So blocking only disables him from texting me or inviting me to chat.
Later I met some people who have been bullied by this person so i told the support that there's this guy i'm flagging and reporting every day but nothing happens.. also my friends do the same and his acc still exist.
They answered me that they sorry, they gonna investigate.. but if i have personal problems with him and that's why i'm doing this they gonna ban me out of the whole system, because i bullied a user and i broke the rules.
So basically they didn't do anything just threatened me..

13 dicembre 2019
Non scritta su invito
Valutata 1 stelle su 5

I registered 2 months ago

I registered 2 months ago, I paid for vip and was enjoying It with my friend. Then my account get hacked. The hacker was complitly changed my profile and pretending to be staff. When I realised I've been hacked I contacted the support and they answer me 2 days later that they disabled my account because I broke the terms... Also I paid for 1 month vip for nothing because I couldn't login to cancel my subscription. Very nice.

13 dicembre 2019
Non scritta su invito
Valutata 1 stelle su 5

This game is a scam

This game is a scam. I played it for 6 years and paid 2 year worth of subscriptions. Within the first week of renewing my 2nd year, they perma banned me with no explanations. When I finally did get one, they said it was because of the products I made for the shop. They said I need to provide proof of rights. Most of the items I made were of my own creation the other ones I derived from people who had the same products, and according to their policy, equivalent to sharing rights. When I ask them to help me understand they just ignored me and said I had to provide proof (but for what products?) when I called the company they said "even IF we give the account back you would lose all vip and creating rights" so they had no intention of helping me or giving it back. Since it was within the first week, I ask for a refund, they refused me of the services I paid for, right after taking my money. By every right, they we suppose to provide a refund, but, they refused me. They still refuse to help me, they told me I needed to provide proof, then changed it to the companies needed to send them proof. I still have no idea what products they are having issues with, nore what companies they expect me to get ahold of. If you want to play go ahead. their bulling policies? they don't apply. Harrasment? You're lucky if they do anything about that. Safety concerns for other players? You have to have all sorts of pictures proving your concern on certain specific formats for them to even consider your concern relevant. So take all the policies they require for you to acknowledge, and follow them. Just know they don't uphold any type of loyalty to their own policies. So it's all IRRELEVANT. so have fun playing, just know they don't have your back. If you can't stand up for yourself this isn't the game for you, if you are looking for a life long commitment, this is not the game for you. You have to be a certain age to sign up? Nah doesn't apply you'll find 10 year Olds and younger on here that imvu doesnt even bother with, even though they say they will. But don't worry at least they can't report you for bulling when they can't keep up with conversations! This game is for snowflakes. Tiptoeing around everyone because EVERYONE GETS OFFENDED. but that ok because imvu doesn't care, they only care if they think you'll land them with legal problems. So overall. Don't rely on IMVU to have your back with any problems, you can throw all the policies out the window because they won't uphold them. And IMVU will only cover their own backs while throwing you under the bus without a rhyme or reason.

12 novembre 2019
Non scritta su invito
Valutata 5 stelle su 5

Loved

People talk about dangers and everything. The predators, but when you look closely at them, everywhere you go, the exact same thing. IMVU is no exception like no other. There are wonderful people there too, and if your account is hacked like a friend of mine did, you can get help when you can just look for it as an adult and be kind. They are just people, just like anyone else. There are clear instructions for everything and they will respond quickly.

18 settembre 2019
Non scritta su invito

Questa è la tua azienda?

Reclama subito il tuo profilo per accedere agli strumenti business gratuiti di Trustpilot e avvicinarti ai tuoi clienti.

Crea un account gratuito

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più