Imperialhotelblackpool Recensioni 

Oh dear! What used to be a fine hotel 25 year's ago is now an extremely tatty hotel in a state of disrepair. We had to queue for 45mins to check in simply due to the fact you have to fill out a form! Why the form cannot be emailed before hand with your confirmation booking to avert this is unfathomable especially as after speaking to staff this is an everyday occurrence. Our room on the second floor smelt damp and was very run down and had obviously had no maintenance in the past 20 plus year's... Wallpaper coming away,old damp rotten windows, dirty carpets, filthy old bathroom and the extractor was so noisy that it banged so couldn't have the bathroom light on .
First night heating was working second night nothing and it seemed like all the heating was off as corridor heaters also cold. Reported to reception staff the following morning who weren't interested and said they are on a timer and we should have told them at midnight to get a heater,when I reiterated it was all the corridors and whole wing too I was told ' yeah you told me that already ' no need for rudeness when we were polite. Bad customer service. Needless to say we won't ever be returning.

Wouldn't ever stay here again. The amount of trouble I had in order to get a fridge. Was on the booking there was a fridge, I called before a booked to make sure there was a fridge and when we got there no fridge. The amount of running around I had to do was shocking. I sent a complaint in on August 28th detailing everything. Explaining how the fridge was for medication otherwise it would spoil. I chased it and chased it and was told a manager would call me back. The customer relations Rachel would call me back. Absolutely nothing. Not even a reply to my email. I explained to them I am terminally sick with cancer and I didn't need the stress of what happened and the unnecessary stress is making me ill. This evening spoke with the reception who was well aware of my circumstances spoke absolutely down to me and offered no resolution what so ever. I would never stay at this hotel again.

,I am here with Leger Shearings Holidays
The hotel is nice but it could do with a coat of paint in the bedrooms, and a make over all, Reception staff are very helpful and the breakfast and dinner are both good, the staff in the dinning room were very helpful and polite, and the dinner time was a good time to have your dinner, breakfast was exellent and a good and the dinner was excellent

Booked for 2 nights, was sent to room 405. Unfortunately felt let down, as we entered the room, very low roof beams (with little stickers telling you to mind your head)
The promised 'Sea View' was a window in a gable dormer approx 2ft x 3ft. Whilst outside in the carpark looking up at the hotel frontage, our room was easy to spot as it was the one with the smallest window (top floor).
Unfortunately the toilet didn't flush completely, shower was fixed in place. On exiting the bathroom you are warned to keep the b/r door closed due to danger of setting off the fire alarm! Inevitably we didn't close the door quick enough. Yes the hotel was resonating with the sound of the fire alarm. Which I hasten to add , was cancelled without anyone checking the room?
I would certainly suggest the hotel convert this room into a cleaners store rather than a guest room.
All my complaints revolve around the state of the room. I do have to say, I found the staff helpful & friendly, the breakfast was acceptable and gave plenty of variety.
Although the whole hotel does need some tender and loving care. It is still a charming building with a feeling it has seen a lot history and harbours many memories .
Would I go there again? Probably, but definitely not in the same room (405 avoid)

My aunt stayed in the hotel in August after only 1/3 nights of her stay she had to go home.

I would not recommend it to anyone.

My room was not up to standard and it had poor hygiene standards.

I asked if I could have an alternative room which was refused, I spoke to the manager and they just said “no refunds” no apology for the poor standard of room.

Still awaiting a response from my complaint 7 days later after chasing this 4 times being told the guest relations team would call me back.

Avoid.

I was very disappointed with my stay at The Imperial Hotel Blackpool. We stayed in Room 233, and the standard of cleanliness was far below what I would expect.

The net curtains and windows were filthy, there was debris all over the mirror frame, the bedding sheets appeared dirty, and the mattress offered virtually no support, making it very uncomfortable to sleep on.

The condition of the room was so poor that we decided to check out one night early on Saturday, 1 August. As a result, we also missed the breakfast we had already paid for on Sunday, 2 August.

Overall, I did not feel the room was clean or fit for purpose, and the experience fell well below the standard I expected. I have asked the hotel to refund the unused night’s stay and the pre-paid breakfast, and I hope they resolve the matter promptly.

However they’d have not replied.

I have just returned from a coach trip with Shearings to the Imperial Hotel. I took my swimsuit and towel to visit the spa and perhaps have a treatment. The advertised spa has been closed for 6 years!!
The rooms were large but very dated and the windows were probably the original sash wooden rotting frames. The glass so dirty you could hardly see the tower in the distance. The bathroom was extremely dated but functional.
The restaurant staff did their very best but seemed understaffed for the amount of people eating at the same time in the evenings. The food was OK chosen the previous day from a fixed menu and served at your table. Breakfast was buffet style and plentiful.
I bought the special offer for the bar of 8 drinks for £29 and duly asked for the house wine as printed on the specials bar menu and on proffering the voucher was told sorry you have to pay for this as there's another house wine for the voucher system. House wine is house wine? no? well no it seems it's not.
I cant recommend this hotel and unfortunately not the area as all around it is very run down and mostly boarded up which doesn't add anything to the hotels in the north of Blackpool. Even the tower looked tired.
It is evident that the hotel manages to survive on the visiting coach trips and passing trade but there is little or nothing spare for renovations and upkeep A hotel this size and in its present state would take many hundreds of thousands of pounds to bring it up to any reasonable 3 * standard. It is an old hotel and could be really beautiful with the right amount of cash to help retain its charm but needs to at least update the carpets and the windows. Fixing the carpets with tape is not a good look!!
Having said all this I enjoyed my stay as the staff were especially charming in the restaurant and they all worked hard to make your stay as comfortable as they could but I would not return.

The room was thick with dust, hair clips on floor, hair in bath. It was like someone had just unlocked the door thought stick them in there. It could not possibly of been checked. Every, and I mean every single surface including headboards had dust on them some a good inch thick. Went to reception showed photos they agreed with us it was unacceptable but offered no solution or anything. We left there and then and booked into another hotel. It took weeks to get a satisfactory response from the Imperial. In one word: AVOID. Its not a good experience.

Visited 28th & 29th May.
Room was disgusting!
Food on floor, sweat stained headboard, dirty carpet, dust on surfaces, splash marks on surfaces.
Complained and told room would be cleaned- not done!
Do yourself a favour, go somewhere else.

Absolute horrendous stay. I have emailed the hotel twice now about our complaints and still no response.

I went for afternoon tea yesterday with a friend.
I had booked the table got there on time, table wasn't ready. Waited 10 minutes table ready. Went into the room very disappointed at the room and lay out of the table, no table cloth and layed out without any thought or preparation
Waited 15 minutes to be asked what we wanted to drink and then another 20 minutes for the food.
Wasn't asked about allergies. Very disappointed in the choice on the food, wasn't offered another plate for dessert or a spoon or fork to eat the dessert with.
I had hight expectations for this afternoon tea treat for my friend and myself and I was so disappointed at it all.
Went into the foyer to sit and have a cold drink and they charged £5 for a glass of pepsi max, shocking price for a drink of pop, bar lady had a miserable face on her, and the lady who served the afternoon tea did nothing but huff and puff.
Smart casual the dress code said, some people were coming into the hotel looking very shabby.
There were only two other people having afternoon tea so why we had to wait so long is beyond me.
Will not be returning.

Attempted contact multiple times over the last week and still not managed to get through, on hold every time and same message goes over n over again - not experienced this with hotel receptions or reservations before but so very time consuming. !!!

Look its a large old building in Blackpool ,i have been visiting blackpool literally man and boy over 55 years now and I know this hotel has seen much much better days.
booked to stay over and see a show we booked only a standard double.
Found check in very quick and friendly headed to the room and very surprised to be in a sea view room.
No doubt some of the furniture and possibly the carpet was nearly as old as me but the room was large , clean well maintained and warm.
Very large older style but again spotlessly clean and well maintained bathroom.
room had a fridge and kettle plus older flat screen tv as well as reasonably fast wifi very easy to connect.

The tv did not have any channels on checking the aerial cable had come out the socket , replaced it and had all the basic tv channels you would expect in the uk , tv had no smart functions was operated by a cheap looking universal remote but it worked.

had no issues during the stay with the room door or keycard.
The hotel was very very quiet during our stay and the main bar was closed but a smaller bar was opened in the evenings which we never visited and the breakfast was help yourself to continental but the cooked breakfast was by order and brought to the table.

we found this oder process pretty painless hot food when ordered arrived within around 5 minutes hot and seemd fresh.
I have seen reviews of others not happy with this breakfast system or the food but its probably an individual thing we certainly enjoyed the food.

As said earlier we were in town for a show , as such we got out and about to maximise or free time and didnt use any services not already commented on.

Checkout we just dropped the room card in the box.

For its location and what we paid I cant really fault the place , my wife has already booked to return with her mother later in the year.

We have been coming to this hotel for many years, but now it’s time to say ‘bye’ and move on as it has lost its way.

My family stayed in January and it was a dreadful experience. When we’ve stayed at peak times there is always a ridiculously long wait to check-in with queue stretching to the door because just one person on reception. The irony is that we've been three times in the hotel’s quiet period, and still a ridiculously long wait - because no one on reception. Employees even wander past while you’re waiting, no bell on the desk – but I suspect they know in the staff room that customers are waiting.

Lots of problems during stay (as a family we had two rooms), had to move rooms twice because problems, also electronic door locks failing, rooms far too cold, faulty TVs, leaking taps, bar areas too cold to sit. One main gripe was the breakfast, rather than buffet it was cooked to order – but this was awful. Coffee unavailable, no supplies for the pancake machine, order brought-out wrong twice for all five of us, bacon uneatable, egg cooked beyond recognition. I should have demanded a refund, the guy cooking clearly was out of his depth in a kitchen.

I've just heard from my daughter and her extended family that they had all booked to stay next month, I’d not updated them on our recent experience. Fortunately they were able to cancel without penalty.

The critical factor is nobody at the hotel is interested interested in feedback, as can be seen by lack of response. We know things will occasionally go wrong, but management at this hotel does not care when customers have valid reason to be dissatisfied, so do like we are now, there is lots of choice nearby, so stay away from the Imperial.

I am not sure why the Hotel reviews so badly.
I expect people have expectations far in excess of their budget.
Sure if you are paying £40 for a double room you may not have a sea view at the Imperial.
I’ve stayed here for years and frankly I am more than pleased with my £79 double with sea view and breakfast.
You won’t beat it for value and location anywhere in Blackpool.
The staff are kind and friendly and the rooms are spacious, comfortable and clean.

The hotel is abysmal, dirty and certainly not as photographed or described. We were given a room that on entering stank of stale food, we requested another room and it was absolutely filthy and not fit for purpose, our 3rd option was described as an upgrade yet it too was unclean, in desperate need of decoration and basic modern upgrade, as we had no choice other than sleep in our car we had to accept it. This hotel is falsely advertised a 4* hotel with in accurate pictures and a hotel that shouldn’t be offering accommodation in its current state. I booked this via booking.com. The reality is nothing in comparison to the pictures it is false and misleading.

Booked via booking.com. Selected dog friendly charges may apply. No option to add on booking.com and non refundable booking. Arrived and advised £20 per dog per night and a £30 hold fee! Charges £10 per day to use the car park on the hotel grounds. Given a room with a window that didn’t open. It was hot and with two dogs it wasn’t ideal. The room was dated and filthy. Not allowed to take dogs into entertainment or leave in the room. Food was served until 10pm but couldn’t order at 9.25. A guest then ordered food so we had to argue to order. Just a shambles and I would not return

We check in 1.5 hrs after the 3pm time. Took ages stood there
Was given a Small twin on 3rd floor. I’m disabled so had Two corridors to walk down. Room was hot with a small window. The bathroom was tiny red hot radiator on Full. No window at all
We had to get outside on way asked for it to be turned off. Was told ok. As it was the hottest day yet. And asked for a fan. Nither materialist phoned again at 9.45 one was delivered. Since we last stayed it is really deteriorated hotel. Tired everywhere. Dining room staff miserable unhappy looking. All 2nd rate food tried fried egg twice, all Hard. Cheap bread. Also I was Bitten on my leg twice In The night. Woke up with a swollen leg and foot. Now two days later still swollen. Luckily it was only one night. And £10 to park😳
Verry disappointed with this hotel now, really gone down Hill.

Stayed in this hotel on Tuesday 26th November 2024 for one night. Thankfully.
On arrival enquired about checking in 1.5 hours earlier, told cost was £20.00. Obviously I didn't bother.
Then charged £10.00 to leave the car in the large connected car park.
Upon going to my room one and a half hours after the official check in time, I was met with a room that was not prepared for a guest. It was dirty, the bed had been slept in and towels used.
Upon going to the reception I spoke with Jimmy who apologised and gave me room 204.
This room thankfully was clean, however, it was squalid and cramped. The bed only accessible from 1 side.
Whilst visiting from Portugal, I was looking for a hotel that we could book in June next year on our visit to the UK. We will not be going to this hotel if this is the standards of this hotel