IMO Car Wash - Tonbridge Recensioni 64

TrustScore 4 su 5

4,0

Vale Rise, TN9 1TB Tonbridge, GB


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Scopri cosa dicono le persone

Valutata 3 stelle su 5

Like that there's rarely long queue & vehicles go through very quickly. Unfortunately, paid for a tripple wax at my last visit & definitely no wax was applied. This being the tricoloured foam right at... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Outstanding customer service from Arben and his team High quality car wash, they work hard .. even when there is a queue you know it won’t take long Consistently high quality and fantastic servic... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

My car is clean. It was an only an eco wash and it’s pretty good value. I’d use again despite the three star rating. Payment system with the QR code is really convenient too. However, service... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Recently got my service from IMO car wash, the service was great, detailed and very nice completed the work, staff was friendly.... Would definitely come back. HIGHLY RECOMMEND!

L'azienda ha risposto


Dettagli dell'azienda

  1. Autolavaggio

Scritti dall'azienda

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Informazioni di contatto

  • Vale Rise, TN9 1TB, Tonbridge, Regno Unito

4,0

Molto buono

TrustScore 4 su 5

64 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 1 stelle su 5

The app is consistently unreliable-…

The app is consistently unreliable- this is not a connectivity/5g issue - it is purely the app. Three times I have had to pay for my car wash without using the app and the relevant discount/loyalty points that come with the app. Last weekend I was able to use the app on site, paid for a car wash and payment was successfully taken from my bank account. The wash failed to display in my app however so I had to pay again for the car wash using my bank card. This has resulted in me paying twice for the car wash. I have logged a complaint as advised by the operative on site who said this happens a lot. I can't even say the wash is that good for the price, In future I will pay the £2 extra and have my car washed by hand when I do my food shop!

2 maggio 2026
Valutata 3 stelle su 5

My car is clean

My car is clean. It was an only an eco wash and it’s pretty good value. I’d use again despite the three star rating. Payment system with the QR code is really convenient too.

However, service was abysmal. I’ve not used a car wash like this since I was a child myself so I had no idea (perhaps stupidly) that you’re on a sort of conveyer belt through the stages.

As I approached, the man shouted at me to drive to the right. I was momentarily confused as the right was away from the car wash. In my very swift moment of confusion, he snapped, ‘Your right! And if you don’t know where your right is, it’s towards me.’ This wasn’t delivered with humour or in a style of a joke. It was raised voice annoyance. Then he angrily pointed at a sign to follow for when I was in the wash.

I strongly suspect if I were a male, that’s not the experience I would have received.

2 maggio 2026
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Risposta di IMO Car Wash - Tonbridge

Mrs Dickens,

We appreciate your feedback and are glad your car was clean and that you found the payment convenient. We're sorry the service was not satisfactory. We'll address the communication issues to ensure a better experience for everyone. Thank you for bringing this to our attention.

IMO Car Wash

Valutata 1 stelle su 5

I paid for an ultimate clean but got a…

I paid for an ultimate clean but got a diamond wash

25 aprile 2026
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Risposta di IMO Car Wash - Tonbridge

JBB,

We regret that the service did not meet your expectations. We'll look into this to ensure it does not happen again. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Valutata 5 stelle su 5

The chap there was professional…

The chap there was professional friendly and patient when I was struggling with the QR thing. He deserves a pat on the back. Well done!!

27 aprile 2026
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Risposta di IMO Car Wash - Tonbridge

John Rea,

We're happy to hear that you had such a positive experience. It's great to know the team member was helpful and patient while assisting you. Thank you for your kind words!

IMO Car Wash

Valutata 5 stelle su 5

Excellent service

Excellent service, quick wash great results

18 aprile 2026
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Risposta di IMO Car Wash - Tonbridge

Tendai,

We appreciate your positive feedback! We are so happy to hear you received excellent service with great results from our quick wash.

IMO Car Wash

Valutata 5 stelle su 5

Friendly and efficient

Friendly and efficient. A good value service that quickly cleans your car to a good standard.

18 aprile 2026
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Risposta di IMO Car Wash - Tonbridge

JeremyC,

We appreciate you sharing your experience! We're glad that you found our service efficient, friendly, and a good value for quickly cleaning your car to a high standard.

IMO Car Wash

Valutata 4 stelle su 5

Chose the Elite service

Chose the Elite service. Quick and easy to pay. Friendly staff. Didn’t get full 5 stars as still had some dried in dirt on my bonnet afterwards.

18 aprile 2026
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Risposta di IMO Car Wash - Tonbridge

MRS G,

We appreciate your feedback and are glad the payment process and staff were friendly. We're sorry some dirt remained after the Elite service; we'll review our cleaning process.

IMO Car Wash

Valutata 5 stelle su 5

I usually use this car wash for wash…

I usually use this car wash for wash and valet
My car looks like new
Thank you IMO Tonbridge

18 aprile 2026
Non scritta su invito
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Risposta di IMO Car Wash - Tonbridge

Harjit Dhiman,

We're so happy to hear your car looks like new after our wash and valet services! Thank you for choosing IMO Tonbridge; we appreciate your great feedback!

IMO Car Wash

Valutata 3 stelle su 5

Waiting time generally short & quick process

Like that there's rarely long queue & vehicles go through very quickly. Unfortunately, paid for a tripple wax at my last visit & definitely no wax was applied. This being the tricoloured foam right at the entrance. I didn't complain because I was in a hurry, but it would be nice to receive compensation/credit.

12 aprile 2026
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Risposta di IMO Car Wash - Tonbridge

Dean,

We appreciate your feedback. We're glad you value our speed. We regret the triple wax wasn't applied during your visit. We'll review this to ensure proper application. Thanks for bringing this to our attention.

IMO Car Wash

Valutata 5 stelle su 5
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Risposta di IMO Car Wash - Tonbridge

customer,

We're happy to hear that you were pleased with our speed and service. Thank you for your feedback; we appreciate it.

IMO Car Wash

Valutata 5 stelle su 5

Was there yesterday happy with the…

Was there yesterday happy with the service staff very polite will be back again

10 aprile 2026
Non scritta su invito
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Risposta di IMO Car Wash - Tonbridge

Altin Toma,

We appreciate you sharing your experience with us! We're happy to hear that you were pleased with our team's politeness and service. We look forward to seeing you again!

IMO Car Wash

Valutata 2 stelle su 5

Poor and ill mannered staff and sight owner

Poor, ill mannered and consistently unhelpful staff and sight owner. The machine is good and value for money however will stop to go as staff went to lengths to say why do you come here.

6 aprile 2026
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Risposta di IMO Car Wash - Tonbridge

customer,

We appreciate your feedback and are sorry to hear about the issues you experienced with our staff's behavior. We'll address this internally to improve our service.

IMO Car Wash

Valutata 2 stelle su 5

Doesn’t even wash off bird poop !

I’m sure if you get the £40 super duper extra car wash your car is sparkling,, but if you just need a quick £7 exterior car wash to clean off some bird poop …. expect it to still be there when you drive out of the machine making car wash pointless !

29 marzo 2026
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Risposta di IMO Car Wash - Tonbridge

C OETTINGER,

We appreciate your feedback and are sorry the £7 wash didn't meet your expectations for removing bird poop. We'll review our processes to improve the effectiveness of all our wash options. Thanks for bringing this to our attention.

IMO Car Wash

Valutata 4 stelle su 5

Easy to pay by using QR code

Easy to pay by using QR code. Decent wash except some of the rinse sprays were not working. Polite and efficient staff.

2 aprile 2026
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Risposta di IMO Car Wash - Tonbridge

Mike M,

We appreciate your feedback. We're glad you found the payment easy and staff efficient. We'll investigate the rinse sprays to ensure a consistently decent wash.

IMO Car Wash

Valutata 5 stelle su 5

Pre-booked and paid for car wash

Pre-booked and paid for car wash. No queue on a Sunday afternoon. Quick and easy and a clean car. Staff always helpful.

29 marzo 2026
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Risposta di IMO Car Wash - Tonbridge

Barbara Watson,

We're happy you found our service quick and easy with helpful staff, and that you have a clean car. We appreciate your positive feedback!

IMO Car Wash

Valutata 5 stelle su 5

Recently got my service from IMO car…

Recently got my service from IMO car wash, the service was great, detailed and very nice completed the work, staff was friendly.... Would definitely come back. HIGHLY RECOMMEND!

27 marzo 2026
Non scritta su invito
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Risposta di IMO Car Wash - Tonbridge

Muhammad Hassaan Anwar,

We appreciate your wonderful feedback! It's great to hear that our team delivered such attentive service and that you were pleased with the results. We look forward to seeing you again!

IMO Car Wash

Valutata 2 stelle su 5

Went in for the £12 service

Went in for the £12 service
Wheels not clean still visible dirt. Will stick to the hand wash guys in Tunbridge wells
Being a taxi I like to see the car clean as do my customers
This has put me off using again sadly

22 marzo 2026
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Risposta di IMO Car Wash - Tonbridge

Katie Davies,

We appreciate your feedback and are sorry the £12 service did not meet your expectations for clean wheels. We will review our processes to ensure a more thorough clean.

IMO Car Wash

Valutata 3 stelle su 5

On a previous review I wrongly stated…

On a previous review I wrongly stated that on the wash chosen (triple foam)wheel cleaning is not included,this is only included on higher priced washes £11 and above,on this occasion for my partners car we chose a much higher priced wash expecting spotless wheels (wash chosen was ultra HD priced at £15 I believe) in the wash description it states “attendant applies intensive cleaner to wheels also bodywork and windscreen”although the bodywork or windscreen didn’t really need it the wheels did,none of this was done.
Wheel wash,”Intensive cleaner applied to wheels in pre-wash area”again only attention to wheels was a quick blast with plain water via the pressure washer.
Alloy Spa “attendant applies enhanced foaming cleaner to wheels in prewash area” this also didn’t happen either.
End result of our visit was a clean car with slightly dirty wheels we had to clean once we arrived home!
I’m quite expecting my review to be mentioned by the franchise owner if I decided to give it another try in the hope things have improved.
I believe in getting what you pay for,on this occasion we don’t feel we did.

14 marzo 2026
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Risposta di IMO Car Wash - Tonbridge

Rob Mildon,

We appreciate you bringing this to our attention. We're sorry the Ultra HD wash didn't meet expectations, especially regarding the wheel cleaning. The pre-wash treatments you mentioned should have been applied. We'll review our procedures to ensure proper execution. We value your feedback and the opportunity to improve.

IMO Car Wash

Valutata 5 stelle su 5

Friendly staff

Very fast and friendly staff

13 marzo 2026
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Risposta di IMO Car Wash - Tonbridge

Georgie Harlow,

We appreciate you sharing; we're so happy to hear that you found our team very fast and friendly. Thank you for your positive feedback.

IMO Car Wash

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