IMO Car Wash - Reading Recensioni 60

TrustScore 4 su 5

4,2

The Meadway, RG30 4AG Reading, GB


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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Visited for the first time and opted for the 'Ceramic XTR' wash as I made the mistake of parking under a tree. The staff were a bit on the rude side, but I don't expect amazing customer serv... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Efficient friendly service, easy to pay either by the app or on arrival. Variety of washes available to choose from basic to full valet. Always happy using this location

L'azienda ha risposto

Valutata 5 stelle su 5

The personal service the staff give you at this IMO Car Wash is exceptional. My car always comes out gleaming and the staff attention to detail is second to none.

Valutata 5 stelle su 5

First time using IMO car wash and I was a bit confused, ended up paying separately for the drive thru then interior! Lovely guy apologized gave me a discount plus another for next time!!! Great job,... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Autolavaggio

Scritti dall'azienda

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Informazioni di contatto

  • The Meadway, RG30 4AG, Reading, Regno Unito

4,2

Molto buono

TrustScore 4 su 5

60 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 1 stelle su 5

Awful

Awful! Worst Car Wash I’ve ever had. Went for the ULTRA HD and it left my car all smeared in white stains when I got home! Will NOT be coming back

23 maggio 2026
Valutata 1 stelle su 5

Disappointing results

Visited for the first time and opted for the 'Ceramic XTR' wash as I made the mistake of parking under a tree. The staff were a bit on the rude side, but I don't expect amazing customer service at a car wash.

However, I do expect my car to be cleaned properly.

My car was sprayed down, rinsed off, and then put through the automatic car wash. That'll get all the bits they missed, surely?

Nope. By the time I'd passed through the car wash, there were still insect splatters on the windscreen, water marks on the mirrors, glass and paintwork, and the bird poo hadn't been fully washed off (which was the main reason I went there).

I looked for somewhere to park up and speak to staff, but there was nowhere I could go that wouldn't block other customers, and the valet bays were all full so I gave up and drove away. I don't think the staff would have cared anyway, as they'd already got my £20.

I won't bother coming back, and won't recommend this car wash to anybody.

22 maggio 2026
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Risposta di IMO Car Wash - Reading

Pete,

We are truly sorry to hear that your recent Ceramic XTR wash did not meet your expectations. The issues you described, such as insect splatters, water marks, and unwashed bird deposits, are certainly not the standard we aim for. We also regret that you found our staff to be rude and that you were unable to address your concerns on-site. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Valutata 5 stelle su 5

Always efficient

Always efficient

19 maggio 2026
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Risposta di IMO Car Wash - Reading

Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash

Valutata 5 stelle su 5

A lovely clean car!!

Efficient friendly service, easy to pay either by the app or on arrival. Variety of washes available to choose from basic to full valet. Always happy using this location

12 maggio 2026
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Risposta di IMO Car Wash - Reading

J Lunnon,

We appreciate your positive feedback! We're delighted to hear that our service, payment options, and wash variety meet your expectations. We look forward to your next visit.

IMO Car Wash

Valutata 5 stelle su 5

Perfect thank you

Perfect thank you

16 maggio 2026
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Risposta di IMO Car Wash - Reading

Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash

Valutata 5 stelle su 5

The staff are so friendly and really…

The staff are so friendly and really make the experience enjoyable. Always get a smile from them. Very efficient when it is busy.

10 maggio 2026
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Risposta di IMO Car Wash - Reading

Craig Urquhart,

We're so happy to hear our staff's friendliness and efficiency made your experience enjoyable, even during busy times. Thank you for your kind words!

IMO Car Wash

Valutata 5 stelle su 5
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Risposta di IMO Car Wash - Reading

Janet,

We appreciate you taking the time to share your experience; our team values your support and feedback.

IMO Car Wash

Valutata 5 stelle su 5

Best automatic car wash around

Best automatic car wash around. Well worth getting the App. Man in charge is a star.

3 maggio 2026
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Risposta di IMO Car Wash - Reading

Nigel Blackwell,

We appreciate your great feedback! We're so happy you think we're the best and that you find the app worthwhile. We're glad you appreciate our staff!

IMO Car Wash

Valutata 2 stelle su 5

Disappointing service

Disappointing service. Watched the sequence of cars before me, however when they got to me I saw rushed half hearted service. Sure enough got home and found streaks, dust and leaves in crevices. All I wanted was a good clean outside! When i spoke to the chap who took payment...told him seems a very rushed job! His reply was they are busy! Won't be returning.

26 aprile 2026
Non scritta su invito
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Risposta di IMO Car Wash - Reading

R Hutt,

We appreciate your feedback and are sorry to hear the wash quality was not up to standard. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Valutata 5 stelle su 5

Great carwash

Great carwash, easy to use as staff guide you through, plenty of options to choose from. The use of the app makes it super easy

25 aprile 2026
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Risposta di IMO Car Wash - Reading

Alison Flynn,

We appreciate you sharing your experience! We're so glad to hear that our staff was helpful and the app made using our carwash easy with plenty of options.

IMO Car Wash

Valutata 5 stelle su 5

Honest pricing

Honest pricing, fast service, zero issues on my first use

16 aprile 2026
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Risposta di IMO Car Wash - Reading

Sarah,

We appreciate you sharing your experience! We're so glad your first use was fast, issue-free, and had honest pricing. Thank you!

IMO Car Wash

Valutata 5 stelle su 5

First time using IMO car wash and I was…

First time using IMO car wash and I was a bit confused, ended up paying separately for the drive thru then interior! Lovely guy apologized gave me a discount plus another for next time!!!
Great job, definitely recommend 👌

14 aprile 2026
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Risposta di IMO Car Wash - Reading

Fiona Nelson,

We appreciate you sharing your first experience with us. We're happy to hear that our team member was able to assist you and that you were pleased with the service. Thank you for the recommendation!

IMO Car Wash

Valutata 3 stelle su 5

So so.

Car was cleaner but by no means really clean, for instance it was still dirty around the boot edge and handle.

12 aprile 2026
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Risposta di IMO Car Wash - Reading

customer,

We regret the wash wasn't thorough, especially around the boot. We appreciate your feedback and will review our processes to improve cleanliness.

IMO Car Wash

Valutata 5 stelle su 5

Happy people & a clean car !!

Staff are always friendly & smiling!!

8 aprile 2026
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Risposta di IMO Car Wash - Reading

Emma ,

We appreciate you sharing! We're so glad to hear that our staff are consistently friendly and smiling, providing great service for you.

IMO Car Wash

Valutata 3 stelle su 5

The app will is really flakey

The app is really flakey

29 marzo 2026
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Risposta di IMO Car Wash - Reading

Rupert,

We're sorry the app is unstable. We'll investigate these issues to improve your experience. Thanks for letting us know.

IMO Car Wash

Valutata 5 stelle su 5

Quick efficient and always make sure…

Quick efficient and always make sure it’s a good clean wash, always happy to give the last little wipe down if the machine has missed a bit…
Staff are always happy and cheerful.

21 marzo 2026
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Risposta di IMO Car Wash - Reading

Robin Mason,

We appreciate your positive feedback! We're happy to hear that you find our service quick and efficient, and that our staff are cheerful and helpful in ensuring a good clean.

IMO Car Wash

Valutata 3 stelle su 5

Disappointing

I don’t think I got the wash I paid for. I paid £11 for Total Wax, but the machinery kept stopping, effectively trapping each car between the brushes, and having to be restarted. The sign displayed Eco Plus as I went through and I don’t remember seeing any soap at all. I was not informed of the problem beforehand.

19 marzo 2026
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Risposta di IMO Car Wash - Reading

Please Contact Us via our Website so that we can investigate this further.

Valutata 5 stelle su 5

Pre-pay and arrive early!

Pre-paid bundle - arrived early in day (just after 8:30), no queue, straight into wash. Experience always excellent as long as the wash is actually open! When it's not, there's no way of checking beforehand, then it's 0-1 stars...

13 marzo 2026
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Risposta di IMO Car Wash - Reading

Stephen ,

We're glad you enjoyed the quick service. We appreciate your feedback regarding the uncertainty of wash availability. We'll explore options for providing updates about our hours. Thank you!

IMO Car Wash

Valutata 5 stelle su 5

Great carwash

Always go here can’t fault them.

10 marzo 2026
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Risposta di IMO Car Wash - Reading

Juliet Lyons,

We're happy to hear that you consistently have a great experience with us. Thank you for your continued support and positive feedback!

IMO Car Wash

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