IMO Car Wash - Northfleet Recensioni 20

TrustScore 3 su 5

2,8

Unit 1, DA11 9AX Northfleet, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Great service at their Northfleet site! Had a full valet on my Lexus & the car was returned cleaned inside & out. Refreshed & smelling great. Nice people polite & professional. Will definitely be usin... Leggi di più

Valutata 5 stelle su 5

Went to this car wash and met this fabulous lovely guy who is the assistant manager- Emil, he was extremely helpful and kind, he made sure my car was very clean even though I had only paid for a self... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Paid for ceramic XTR and a mini valet. The inside of the vehicle definitely had not been cleaned, the windows weren’t cleaned, no dust nothing. Nothing had be cleaned! This was as IMO Northfleet! Will... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The staff was incredible!, my car was spotless by the time they we're done & even fixed my back window heater very impressed, Thank you to Bash and Frankie really good stuff👍


Dettagli dell'azienda

  1. Autolavaggio

Scritti dall'azienda

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Informazioni di contatto

  • Unit 1, DA11 9AX, Northfleet, Regno Unito

2,8

Nella media

TrustScore 3 su 5

20 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Come questa azienda usa Trustpilot

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Valutata 3 stelle su 5

Wheels not cleaned properly

Wheels not cleaned properly

14 aprile 2026
Logo di IMO Car Wash - Northfleet

Risposta di IMO Car Wash - Northfleet

Duncan GRAY,

We regret that the wheel cleaning was not satisfactory. Please visit our website, so we can learn more about your experience and improve.

IMO Car Wash

Valutata 1 stelle su 5

Taking money but not providing the service!

Paid for ceramic XTR and a mini valet. The inside of the vehicle definitely had not been cleaned, the windows weren’t cleaned, no dust nothing. Nothing had be cleaned! This was as IMO Northfleet! Will not be using again!

4 aprile 2026
Logo di IMO Car Wash - Northfleet

Risposta di IMO Car Wash - Northfleet

Many Thanks for your review. Please contact us via our website so that we can investigate further.

Valutata 4 stelle su 5

clean Car

Nit much can go wrong. Car came out clean

13 marzo 2026
Logo di IMO Car Wash - Northfleet

Risposta di IMO Car Wash - Northfleet

Mark,

We appreciate your feedback and are glad the car was clean. Thanks!

IMO Car Wash

Valutata 1 stelle su 5

Went to get our car washed at…

Went to get our car washed at Northfleet yesterday, drove in only to see a sign right by the entrance to the wash to say maintenance in progress, nothing outside before we drove in

12 marzo 2026
Logo di IMO Car Wash - Northfleet

Risposta di IMO Car Wash - Northfleet

Michael,

We appreciate you taking the time to share your experience. We're sorry the maintenance sign was not visible before you entered. We'll review our signage placement to prevent this issue.

IMO Car Wash

Valutata 4 stelle su 5

Service is good but car is still wet…

Service is good but car is still wet after wash. Drying process should be better.

6 marzo 2026
Logo di IMO Car Wash - Northfleet

Risposta di IMO Car Wash - Northfleet

A. Kadir Kahraman,

We appreciate your feedback. We're sorry your vehicle was still wet after the wash. We'll work to improve our drying process.

IMO Car Wash

Valutata 3 stelle su 5

Service is ok but they should help to…

Service is ok but they should help to wipe excess water left on the cars

17 febbraio 2026
Logo di IMO Car Wash - Northfleet

Risposta di IMO Car Wash - Northfleet

Wil Rg,

We appreciate your feedback. We'll look into improving our service by making sure to wipe off excess water on the cars.

IMO Car Wash

Valutata 2 stelle su 5

Very poor service

Very poor service. Hand wash was so poor. Tyres were not done. After leaving the machine so many water marks on the car everywhere despite have the wax treatment, specially right out of the wash

3 gennaio 2026
Logo di IMO Car Wash - Northfleet

Risposta di IMO Car Wash - Northfleet

customer,

We appreciate your feedback and are sorry the hand wash and wax treatment did not meet expectations, especially regarding the tires and water marks. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash

Valutata 1 stelle su 5

Crap don’t waste your money or time

Crap.
Not worth it at all car still had dirt on it paid for 2nd top one wouldn’t use this again. Had to re wash my car when I got home

30 dicembre 2025
Logo di IMO Car Wash - Northfleet

Risposta di IMO Car Wash - Northfleet

Please can you get in touch with us directly on the following email so we can gather more details?
Customer-Services@imo-carwash.co.uk

Valutata 3 stelle su 5

Missed quite a few spots on lower part…

Missed quite a few spots on lower part of the car… dried too quick, car was still very wet when left the place…

20 dicembre 2025
Logo di IMO Car Wash - Northfleet

Risposta di IMO Car Wash - Northfleet

customer,

We appreciate your feedback and are sorry some areas were missed and the car was too wet. We'll review our processes to ensure better results.

IMO Car Wash

Valutata 1 stelle su 5

Don’t spray wax

Don’t spray wax, waist off money

10 novembre 2025
Non scritta su invito
Logo di IMO Car Wash - Northfleet

Risposta di IMO Car Wash - Northfleet

Svajunas Tauragis,

We regret that the product did not meet your expectations, and we appreciate you bringing this to our attention.

IMO Car Wash

Valutata 5 stelle su 5

Outstanding place to wash car and helpful staff

Went to this car wash and met this fabulous lovely guy who is the assistant manager- Emil, he was extremely helpful and kind, he made sure my car was very clean even though I had only paid for a self service, he still assisted in cleaning the car immaculately.
Emil is the best and a great cleaner. I left so happy and he brightened my day with his kindness. Thank you so much Emil

19 settembre 2025
Non scritta su invito
Logo di IMO Car Wash - Northfleet

Risposta di IMO Car Wash - Northfleet

We're so happy to hear that you had such a positive experience! We appreciate you mentioning how the assistant manager's kindness and assistance made your day. Thank you for your wonderful feedback!

Valutata 5 stelle su 5

The staff was incredible!

The staff was incredible!, my car was spotless by the time they we're done & even fixed my back window heater very impressed, Thank you to Bash and Frankie really good stuff👍

28 gennaio 2025
Non scritta su invito
Valutata 1 stelle su 5

First and last time using these guys

First time I've used the Northfleet one. Only one guy there and he kept stopping to wash others instead of starting/completing my one? Definitely won't be back if this is the service you get!
I'd be surprised if anyone uses it twice!

13 agosto 2024
Non scritta su invito
Valutata 1 stelle su 5

Unprofessional and careless

They broke the antenna of my car and blamed me for not seeing the tiny writing saying "remove all peripherals" at the bottom of the price list bollard. Absolute bellends. If you value your car, avoid at all costs.
They purposely forget to speak English when you have damage but when they're describing the prices they turn into bloody Shakespeare.
They didn't even offer to reimburse me for the wash, let alone the antenna damage. Emailed the managers, they said fill in a report at the wash. Go back to the wash, "the boss isn't khere."
Also, the water always stinks, the wash doesn't clean anything and leaves the car with stains you have to rub off afterwards.
Bad service, avoid.

8 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Great service

Great service at their Northfleet site! Had a full valet on my Lexus & the car was returned cleaned inside & out. Refreshed & smelling great. Nice people polite & professional. Will definitely be using this branch again.

18 aprile 2024
Non scritta su invito
Valutata 1 stelle su 5

Northfleet IMO are rude.

Northfleet IMO - very rude, asked for one wash and told to pay extra for foam but given one below what I asked for. When I pointed this out Alie was rude to the point of saying go somewhere else next time. Avoid as the customer service is poor.

4 febbraio 2024
Non scritta su invito
Logo di IMO Car Wash - Northfleet

Risposta di IMO Car Wash - Northfleet

Hello, we are sorry to hear about your poor experience at our Northfleet site. Please contact us on customer-services@imo-carwash.co.uk so we can assist you

Valutata 2 stelle su 5

Paid £10 for car wash but when I got…

Paid £10 for car wash but when I got home the bodywork was covered in white spots the windows weren’t very clean either. Should of done it myself.

15 gennaio 2024
Non scritta su invito
Logo di IMO Car Wash - Northfleet

Risposta di IMO Car Wash - Northfleet

We are sorry to hear about your poor experience at our site. Please contact us on customer-services@imo-carwash.co.uk so we can assist you

Valutata 5 stelle su 5

Northfleet

I use the northfleet carwash (near Gravesend) always been happy with the service received 🙂

12 maggio 2023
Non scritta su invito

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