IMO Car Wash - Chelmsford Recensioni 42

TrustScore 3 su 5

2,9

80 Waterhouse Lane, CM1 2QT Chelmsford, GB


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Scopri cosa dicono le persone

Valutata 4 stelle su 5

Man at the entrance to the automated bit told me how to take off my automatic braking. It would be helpful to have basic instructions in a clear and easy to read poster way ahead of the point of bei... Leggi di più

Valutata 3 stelle su 5

My car was dirty. Paid for the Ceramic XTR. They had only just opened and the pre wash with the soapy suds on the windows and wheels was good. When in the automatic wash the smell was aw... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Pretty disappointed. Use them occasionally when I have a car wash. This time I had a lot of bird mess on my car, which I pointed out. The jet has caused damage to my window seal, and didn't get the bi... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

A really good experience drove in asked if its possible for a car clean they managed to fit me in immediately. got it cleaned inside and out for £42 as i wanted a deep clean, my dogs fur which i could... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Autolavaggio

Scritti dall'azienda

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Informazioni di contatto

  • 80 Waterhouse Lane, CM1 2QT, Chelmsford, Regno Unito

2,9

Nella media

TrustScore 3 su 5

42 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 4 stelle su 5

Quick and inexpensive but not perfect

Man at the entrance to the automated bit told me how to take off my automatic braking. It would be helpful to have basic instructions in a clear and easy to read poster way ahead of the point of being pressured. I find it quite stressful being swarmed over and waved forward and glared at.

The wash was only ok. There are still lots of water marks all down the drivers side. It will do though.

24 maggio 2026
Valutata 2 stelle su 5

Pretty disappointed

Pretty disappointed. Use them occasionally when I have a car wash. This time I had a lot of bird mess on my car, which I pointed out. The jet has caused damage to my window seal, and didn't get the bird mess off, and water also came in the car as the jet wash was just aimed at the seal. Pretty disappointing for a tenner.

15 maggio 2026
Logo di IMO Car Wash - Chelmsford

Risposta di IMO Car Wash - Chelmsford

James,

A Member of our customer service team will be in touch via email.

IMO Car Wash

Valutata 2 stelle su 5
Logo di IMO Car Wash - Chelmsford

Risposta di IMO Car Wash - Chelmsford

Kobina,

We regret that the prepaid wash was not provided. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Valutata 3 stelle su 5

Disappointing

My car was dirty. Paid for the Ceramic XTR.

They had only just opened and the pre wash with the soapy suds on the windows and wheels was good.

When in the automatic wash the smell was awful or sulphur / rotten eggs.

After the wash wax and dry I had to re wash all my windows as they were water stained and marked.

The low level trims around the perimeter of the car were also dirty and had to be washed.

I have been a regular user of IMO car wash over the years but unfortunately this experience was disappointing.

29 aprile 2026
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Risposta di IMO Car Wash - Chelmsford

Alex,

We appreciate your feedback on the Ceramic XTR wash. We're sorry the wash quality was disappointing, leaving water stains and dirt. We'll review the wash process and address the unusual smell. We value your past patronage.

IMO Car Wash

Valutata 5 stelle su 5

Great!

Quick service, car is very clean!

27 aprile 2026
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Risposta di IMO Car Wash - Chelmsford

Kadri-Ann Kerr,

We appreciate your positive feedback! We are so glad you enjoyed our quick service and that your car is very clean. Thank you for your time!

IMO Car Wash

Valutata 1 stelle su 5

The chap failed to clean the wheels and…

The chap failed to clean the wheels and when advised he said I would have to pay again!

26 aprile 2026
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Risposta di IMO Car Wash - Chelmsford

customer,

We regret that the wheel cleaning was not satisfactory and that there was a disagreement about payment. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Valutata 5 stelle su 5

Car came out the system very clean

Car came out the system very clean. 😁

22 aprile 2026
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Risposta di IMO Car Wash - Chelmsford

Mr STEVEN WARD,

We're happy your car was very clean after using our system! Thank you for your positive feedback; we appreciate it greatly.

IMO Car Wash

Valutata 2 stelle su 5

Hard water marks and dirt after pretty much every wash now :/ Got worse over time.

Unfortunately, the quality of the wash has decreased substantially over the last few years. Hard water marks and dirt are left after pretty much every wash. Most of the staff seem to be very unhappy to be there. This used to be the best car wash.
Some chemicals also react with dark metal trim and leave a "rainbow" effect, which seems to be impossible to get rid of.

19 aprile 2026
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Risposta di IMO Car Wash - Chelmsford

Ro,

Thank you for your feedback. We regret to hear about the decline in wash quality, the hard water marks, and the staff's demeanor. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Valutata 2 stelle su 5

The air blower was working properly…

The air blower was working properly just stayed high not moving along car so didn't car. Wheel hubs still dirty. Staff must of been aware but didn't say anything

2 aprile 2026
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Risposta di IMO Car Wash - Chelmsford

Tracy,

We appreciate your feedback and regret that the air blower didn't move and the wheel hubs remained dirty. We'll review our processes to ensure better service quality.

IMO Car Wash

Valutata 2 stelle su 5

Normally the service is great

Normally the service is great!
But went Saturday and I paid for the top wash and more for a mini valet, expecting it to be better than what I normally get as I paid for a upgrade this time, however the car wash didn’t clean the car that well and on the mini valet - they missed all the cup holders and didn’t clean them and the side pockets in car, plus the boot was not hoovered out very well.

28 marzo 2026
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Risposta di IMO Car Wash - Chelmsford

Jasmine Bowen,

We appreciate your feedback. We regret that the top wash and mini valet did not meet your expectations, especially regarding cleanliness.Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Valutata 4 stelle su 5

Good experience

Good just that machine doesnt dry well

27 marzo 2026
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Risposta di IMO Car Wash - Chelmsford

Ms Jessica ,

We appreciate your feedback. We're sorry the drying isn't optimal. We'll look into this issue to improve our machines.

IMO Car Wash

Valutata 1 stelle su 5

If I could give zero stars I would

If I could give zero stars I would. One of them stole my bank card out of my car and tried to use it at a shop round the corner. Have told absolutely everyone to not go here and not trust them.

29 marzo 2026
Non scritta su invito
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Risposta di IMO Car Wash - Chelmsford

Jessica Dunn,

We're very sorry to hear about this experience. Please can you get in touch with us directly on the following email and provide us with some more details regarding this?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Valutata 1 stelle su 5

The windows were not clean and the wing…

The windows were not clean and the wing mirrors had spots on as well. Disappointing for £13.

28 marzo 2026
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Risposta di IMO Car Wash - Chelmsford

EV,

We regret that the cleanliness of the windows and mirrors did not meet expectations. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Valutata 1 stelle su 5

Don’t use imo in Chelmsford

I always use the car wash in Southend on sea and the staff do a great job. I used the one in Chelmsford, same option for rain guard, but the staff didn’t spray my car or wipe the windows before sending me into the machine. They always do this before in Southend. My car was still dirty especially my panoramic roof after coming out the machine as were my wheels. What a waste of £13

28 marzo 2026
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Risposta di IMO Car Wash - Chelmsford

Łiam Ëllîs,

We appreciate you bringing this to our attention. We regret that the Chelmsford service did not meet the standards of the Southend location, and your car was not fully cleaned. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Valutata 1 stelle su 5

Car wash was still not working properly…

Car wash was still not working properly with the dryer stuck in it's highest position. No effort was put into the hand prewash. I have complained directly to IMO as the staff stbthe carwash were not interested. No response however from IMO

20 marzo 2026
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Risposta di IMO Car Wash - Chelmsford

Please contact us via our website to investigate further.

Valutata 5 stelle su 5

Very good just very busy.

Very good just very busy.

14 marzo 2026
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Risposta di IMO Car Wash - Chelmsford

customer,

We appreciate your feedback and are glad you had a good experience, even though we were busy. Thank you for your patience!

IMO Car Wash

Valutata 2 stelle su 5

Disappointing results

The car was still wet after exiting the premises. Also, the hand washing part was in name only. Could have done a better job at removing the dirt.

13 marzo 2026
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Risposta di IMO Car Wash - Chelmsford

Kesar Saleem,

Thank you for your review. We regret that your car was still wet, and the hand washing was not effective. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash

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