Paid for a triple foam at a cost of over £10 - car still covered in blobs of bird pooh on windows and body - had to wash by hand when I got home . Expensive wash was a waste of money - should have... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeExcelsior Road, CF14 3AT Cardiff, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
This is a wholly new experience to any carwash I have experienced before. Although slightly reluctant about the high cost (£6) of the basic ECO wash - my doubts were soon dispelled. I loved the... Leggi di più
L'azienda ha risposto
Staff are always friendly and professional. My issue is parts of the wash not working and have not for some time including the hanging revolving mops that wipe the car off at the end, they just finish... Leggi di più
L'azienda ha risposto
My car was extra dirty due to all the rain and it had quite a few dried on bird drops and the nice gentleman paid particular attention to those areas. I went for the triple foam and my car came ou... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Informazioni di contatto
Excelsior Road, CF14 3AT, Cardiff, Regno Unito
3,9
Molto buono
61 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Great choice of washes
Great choice of washes, staff friendly. My only gripe is there is no choice to use Apple Pay
28 maggio 2026
Wheels still filthy after £20 wash
£20 wash. checked car when got back home and wheels haven’t been touched. wiped my finger along the allow to find black brake callipers dust still all over wheels. most likely won’t be going back there
27 maggio 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Risposta di IMO Car Wash - Cardiff (Tesco)
MrsMB,
We're so glad you enjoyed your experience. We appreciate your positive feedback!
IMO Car Wash
Risposta di IMO Car Wash - Cardiff (Tesco)
customer,
We're sorry your car wasn't cleaned well. We appreciate your feedback and will use it to improve our service.
IMO Car Wash
Didn’t remove the bird Pooh !
Paid for a triple foam at a cost of over £10 - car still covered in blobs of bird pooh on windows and body - had to wash by hand when I got home .
Expensive wash was a waste of money - should have just gone for basic wash and even then would have expected bird Pooh to be cleaned off .
17 maggio 2026
Risposta di IMO Car Wash - Cardiff (Tesco)
Neil T,
We are truly sorry to hear that your recent wash did not meet your expectations, especially with the bird deposits remaining. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Birds shit was still left on the roof…
Birds shit was still left on the roof after the clean and soap on the boot. Poor
8 maggio 2026
Risposta di IMO Car Wash - Cardiff (Tesco)
Ryan Crocker,
We regret that the service was not satisfactory, and we appreciate your feedback. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Great service
1 maggio 2026
Risposta di IMO Car Wash - Cardiff (Tesco)
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Risposta di IMO Car Wash - Cardiff (Tesco)
JA,
We appreciate you sharing your experience! We're so glad to hear that you found our team helpful and efficient during your visit with us.
IMO Car Wash
The chaps are really helpful🙌
30 aprile 2026
Risposta di IMO Car Wash - Cardiff (Tesco)
Matthew Harris,
We appreciate you sharing! We're so happy to hear that you found our staff helpful during your visit with us.
IMO Car Wash
Risposta di IMO Car Wash - Cardiff (Tesco)
Shirley Coleman,
We appreciate your feedback and are so glad you were satisfied with our efficient service! We look forward to seeing you again soon.
IMO Car Wash
Exceeded my expectations—definitely…
Exceeded my expectations—definitely worth every penny.
27 aprile 2026
Risposta di IMO Car Wash - Cardiff (Tesco)
WK Chiu,
We're happy to hear that our service surpassed what you expected and was worth the investment. Thank you for your positive feedback!
IMO Car Wash
Risposta di IMO Car Wash - Cardiff (Tesco)
Sian Underwood,
We appreciate your feedback and are so glad that your visit was quick and simple! We hope to see you again soon.
IMO Car Wash
Helpful staff.
Helpful staff.
My car was very dirty with tree sap and green around the window seal. The foam wash cleaned off the sap and bird poo but I think only a hand wash would clean the seals and sills around the doors. But overall a good result.
23 aprile 2026
Risposta di IMO Car Wash - Cardiff (Tesco)
Lisa-Marie,
We appreciate your feedback and are glad our staff was helpful. We're happy the foam wash removed the sap and bird droppings. We acknowledge that a hand wash may be needed for the seals and sills. Thank you for the review.
IMO Car Wash
Risposta di IMO Car Wash - Cardiff (Tesco)
Fiona,
We're happy to hear that your online booking was easy and that you found the car clean. Thank you for your positive feedback!
IMO Car Wash
My car was still dirty I had a wash an…
My car was still dirty I had a wash an the one side was ok the other wasn’t
11 aprile 2026
Risposta di IMO Car Wash - Cardiff (Tesco)
Karan Toye,
We appreciate your feedback and regret that the wash was unsatisfactory. Please contact us via our website so that we can investigate further.
IMO Car Wash
Risposta di IMO Car Wash - Cardiff (Tesco)
Mrs Agaiby,
We're happy you were satisfied with our service and the car's cleanliness. Thank you for your positive feedback!
IMO Car Wash
Risposta di IMO Car Wash - Cardiff (Tesco)
Miss. Mimi,
We're happy to hear that you loved your first experience with our service! We appreciate your positive feedback and are glad your car is still clean.
IMO Car Wash
Didn’t clean the car well
28 marzo 2026
Risposta di IMO Car Wash - Cardiff (Tesco)
ryan,
We regret that the cleaning was not up to par. We'll review our service to improve future experiences.
IMO Car Wash
I'm always nervous about driving…
I'm always nervous about driving through these. But you made me feel at ease.
21 marzo 2026
Risposta di IMO Car Wash - Cardiff (Tesco)
Bernadette Llewellyn,
We're glad you felt at ease during a potentially nerve-wracking experience. Our team appreciates your feedback and is committed to providing excellent service.
IMO Car Wash
The app was pointless
The app was pointless! I used the QR code and paid online - following the useful instructions on the posters which promised me this was the fastest way to pay. Then when I presented my paid confirmation on my phone to the attendant, he struggled briefly to find the right device to read the confirmation.
On the other hand, he had the contactless card reader ready to go - which would have been instant.
After I drove into car wash, he signalled to me to wind down my window because he had failed to scan my confirmation… so we did it again.
It wasn’t a hugely long process(!) but far more fiddly than just paying with a contactless card! Hardly the “time saver” it is advertised as.
Otherwise, the car wash was fine, as always.
23 marzo 2026
Risposta di IMO Car Wash - Cardiff (Tesco)
Please contact us via our website so that we can investigate further.
Many Thanks
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.