Firstly the staffs did not explain it properly after keeping the car neutral you should handle the steering as my sensors kept on bleeping, not very gentle behaviour by staffs. Secondly drying is not... Leggi di più
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Sede
Cambia sede10 Kingsway, MK42 9BA Bedford, GB
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The Service was as expected, good, the fan drying boom didn't lower on this occasion thought the fans where running.
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It was an easy enough experience to use but didnt clean car as well as I'd thought and missed areas.
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Very pleased with the results from this car wash. No paintwork damage and no residue smearing on glass and windows on the final rinse .....perfect... pleasant staff...popular car wash so you have to t... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Informazioni di contatto
10 Kingsway, MK42 9BA, Bedford, Regno Unito
3,5
Nella media
56 recensioni
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Good and qualified service
9 maggio 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Second time I’ve gone in - charged . No qr code
Second time I’ve gone in - pre paid for a wash. Money taken from account but no qr code received. Then have to chase customer service who take ages to respond.
4 maggio 2026
Risposta di IMO Car Wash - Bedford
Daniel Davies,
If you haven't already please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
The IMO app is faulty and no one cares - paid twice
I recently had an issue with the app when purchasing a deluxe wash. The payment was taken from my account, but the purchase didn’t appear in the app at the time. When I arrived, the manager insisted that because no code had been generated, they wouldn’t allow my car through. I showed clear proof of payment via PayPal, but it was still refused, which was extremely frustrating.
With cars waiting behind me, I felt I had no real choice but to pay again by card just to keep things moving. This was not only inconvenient but also quite embarrassing, as I was holding up other customers. To make matters worse, because the second payment wasn’t through the app, I didn’t receive any loyalty points.
About an hour later, once I got home, the original purchase finally appeared in the app—confirming that I had in fact paid twice. While I understand this may be a franchise operation, a bit of common sense and discretion in that moment would have gone a long way.
I will use the wash currently showing in my app next time I need it. However, the handling of the situation has left a poor impression, and I won’t be returning ever.
2 maggio 2026
Risposta di IMO Car Wash - Bedford
Andrew Sedman,
If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Car windscreen and wheels not cleaned…
Car windscreen and wheels not cleaned very well - quite dissappointing for £21 top XR Ceramic wash!
1 maggio 2026
Risposta di IMO Car Wash - Bedford
Dear Mr Dhaliwal,
We appreciate your feedback. We're sorry the wash quality was not up to standard, especially for the price paid. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
It was an easy enough experience to use…
It was an easy enough experience to use but didnt clean car as well as I'd thought and missed areas.
2 maggio 2026
Risposta di IMO Car Wash - Bedford
S Wells,
Thank you for your feedback. We're sorry the wash was not as thorough as you expected and missed some areas. We will review our cleaning process.
IMO Car Wash
The Service was as expected
The Service was as expected, good, the fan drying boom didn't lower on this occasion thought the fans where running.
30 aprile 2026
Risposta di IMO Car Wash - Bedford
Don,
We appreciate your feedback and are glad the service met your expectations. We regret that the fan drying boom did not lower as expected and will look into it.
IMO Car Wash
Risposta di IMO Car Wash - Bedford
Roger T.,
We appreciate you sharing! We're so happy to hear that our staff was helpful and that you had great results during your visit with us.
IMO Car Wash
The sun was shining
The sun was shining, the cars were piling but the team here are quick
27 aprile 2026
Risposta di IMO Car Wash - Bedford
customer,
We're happy to hear that you had a quick experience despite the busy environment. Thank you for acknowledging our team's efficiency and your positive feedback!
IMO Car Wash
Windscreen still showed dry dirt even…
Windscreen still showed dry dirt even after the car wash. Had to clean again at home to sort it out.
Light dirt is fine. Heavy or moderate dirt might not be cleaned 100%.
I chose the 3 foam option for my wash.
25 aprile 2026
Risposta di IMO Car Wash - Bedford
Mohamed Awadelkarim,
We appreciate your feedback. We regret the wash left dirt on your windscreen and you had to clean it at home. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Risposta di IMO Car Wash - Bedford
Madalina ,
We're happy to hear that your experience was quick and smooth. Thank you for your positive feedback; we appreciate it a lot.
IMO Car Wash
In the queue
In the queue. The car wash broke down. Chaos with people trying to reverse out.
22 aprile 2026
Risposta di IMO Car Wash - Bedford
customer,
We regret the car wash malfunction caused such a frustrating experience. We appreciate you bringing this to our attention, and we'll investigate.
IMO Car Wash
Staff courteous & helpful
Staff courteous & helpful, the service very good, there could be more vacuums working!
19 aprile 2026
Risposta di IMO Car Wash - Bedford
Gainsborough rise Bedford,
We appreciate your feedback! We're happy you found our staff helpful and the service good. We'll consider adding more vacuums. Thanks for your visit!
IMO Car Wash
Terrible service
Terrible service, machine wasn’t working and kept getting stuck. Two young men working looked inexperienced and getting instructions on the phone. When it didn’t work they blamed me for not knowing how to drive. Had a terrible experience and requested a refund! Will not use their services again
14 aprile 2026
Risposta di IMO Car Wash - Bedford
customer,
We appreciate you sharing this experience. We're very sorry to hear the machine malfunctioned and you feel you were treated unfairly. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
I love the ease of being able to pay…
I love the ease of being able to pay before I arrive. Only thing I’d advice for others is to have the QR code ready to show.
11 aprile 2026
Risposta di IMO Car Wash - Bedford
Ije Nwosu,
We're happy to hear that you enjoyed the ease of paying before arrival. Thank you for the helpful advice about having the QR code ready. We appreciate your feedback!
IMO Car Wash
Paid for extra service and then put…
Paid for extra service and then put through the cheapest wash. Scratched paint off my car and left water stains all over it. Wouldn’t use again, avoid!
13 aprile 2026
Risposta di IMO Car Wash - Bedford
Many Thanks for your review. Please Contact Us via our website so that we can investigate further
Most of the car was cleaned
Most of the car was cleaned. But, the seals at the bottom of the car passenger and driver windows were still dirty.
10 aprile 2026
Risposta di IMO Car Wash - Bedford
satkar atwal,
We appreciate your feedback and time. We'll address the areas missed during your car cleaning. Our aim is to ensure every detail is taken care of.
IMO Car Wash
Good value for money
Decent car wash for good price. I have a 7 seater and everywhere else want £15+ to wash it
7 aprile 2026
Risposta di IMO Car Wash - Bedford
Melissa,
We're happy to hear that you consider our car wash decent and a good value! It's great to know our pricing works for your 7 seater. Thanks for your review!
IMO Car Wash
The gentleman was very friendly and…
The gentleman was very friendly and helpful at Bedford. The wash was perfect. The app is great and easy. Thank you
7 aprile 2026
Risposta di IMO Car Wash - Bedford
Dorothy,
We're happy to hear that the staff member at Bedford was helpful and friendly, and that you found the wash perfect and the app easy to use. We appreciate your feedback!
IMO Car Wash
Good value
Quite busy, which is a good sign of popularity. QR code scan to book wash and pay worked well.
28 marzo 2026
Risposta di IMO Car Wash - Bedford
Robert Hutson,
We're happy to hear that you found our location busy and that the QR code system worked well for you. Thank you for your positive feedback!
IMO Car Wash
They don't know how to line up the cars…
They don't know how to line up the cars properly to come into the wash. The machine stopped twice when I was in it. Meaning my car was not washed or dried properly.
Bedford branch!
22 marzo 2026
Risposta di IMO Car Wash - Bedford
David Moses (CEO Modified Honda's UK),
We regret the issues at the Bedford branch, including the improper car alignment and machine stoppages, which affected your wash and drying. We appreciate your feedback and will review our procedures.
IMO Car Wash
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