Unethical Company. Shop Elsewhere!
I’ve spent a lot of money at I Love Ugly and have promoted the brand to so many friends over the years. But I no longer will be buying anything from them due to my recent experience.
They refused to honor an expired gift card that had only been issued to me last year after I had returned an order (incidentally, it took them 5 weeks to actually issue the credit after I had to be the one to reach out asking about the returned merchandise). In my opinion, the expiration period was unreasonably short. When I asked for an exception, they refused, despite my history as a loyal customer.
A gift card represents money the company has already received. Keeping that money while refusing to provide anything in return is a practice I consider deeply unfair. In fact, that’s exactly the reason why there are so many laws around the world, including here in the US and most-recently enacted in New Zealand that protect consumers from this type of unethical behavior. Even if store policy had previously allowed it, it’s trash customer service.
They’ve lost my business. I would urge others to shop elsewhere.