Hunter Express Recensioni 

What a disgraceful company to deal with. They do not deliver to the address listed on the order or call the number listed in the order - they let the delivery Driver pick where is easiest to deliver weather its near you or not - When they make a mistake they wash their hands it and tell you to contact a different delivery company to collect it from where they LOST it and get it delivered to you. I have never dealt with such insincere people in my life!!!! If you want your goods delivered DO NOT USE these morons!!!

Wish I could give no stars.
Absolutely incompetent company.
I asked for my package to be left around the back of the house. I gave clear instructions. These instructions were not passed on to the delivery company. So now I have a package sitting at my front door over Christmas.
When I rang, the girl was instantly combative and unpleasant. Even though I had proof of my clear instructions.
Hopefully it is still there when I return home.
I can see why this company has horrifically poor ratings. Sack the girl and get someone half decent.
Also get onto your communication with other delivery companies so they can do their job.
I will remember the name and will never use or recommend to anyone. Hopefully you will go bust Hunter Express so that people can get better service elsewhere.

Absolutely DISGUSTING service. Have been calling up about where my package is for the past week and every single day have been told "will be delivered today". Nevermind the fact the package is already an entire week overdue!!!!!!! FOUR TIMES we have seen our package returned to the depot because "no one was home to receive package". WE HAVE BEEN HOME ALL WEEK!!!!!! We live at the end of a cul-de-sac and there is NO WAY we have missed a truck coming up our street. There has been no attempt of delivery whatsoever and ZERO communication. Customer service is absolutely horrible as well and has provided no help to us, are extremely rude and just keep us running around in circles. I will never ever EVER be purchasing from a shop who uses hunter express again, absolutely disgusting. You'd think with all the horrible reviews they have they would at least try to be better to their customers!!

NO STARS Disgraceful company, should be ashamed of themselves and should delete their WOW statement off their website as it is false and misleading.
Still waiting on final package to be delivered (two items split across four packages) that was expected between 5-10 December. Two boxes arrived 11th, third arrived 12th Dec. Tracking shows fourth box in depot (10 mins from my home) on 13th.. was out for delivery Monday 16th - no delivery. Rang Hunter Express and they advised they will send email updates on package. No email received and nothing in junk. Was scanned again for delivery on 17th @ 9.48am & said we were 17th in queue. At 1.53pm tracking showed we were 1st in queue for delivery. At 2.10pm the item was returned to the depot! Rang Hunter Express again and they advised it was out for delivery via a 3rd party agent. Contacted said party and were told the contract had been cancelled with Hunter Express. Contacted owner of said party who was actually able to tell me what other courier company our package was offloaded to. Contacted retailer where items were purchased from and they are also chasing it up. Called Hunter Express again to chase delivery and was told it was onboard for delivery alrhough it would be late in afternoon of the 18th, they said the driver attempted delivery on the 17th - LIES we live at the top end of a cul-de-sac and have been home every single day ALL DAY waiting for this package. The only truck that has come up this way since the 12th of December is the garbage bin truck. Even if we weren't home authority to leave package in safe place is noted on their tracking of our package. It is now the 19th and still no delivery. I understand it is a busy time of year however this is a disgrace - the packages came from Melbourne, went to Sydney then Lismore for delivery to Goonellabah, package then mysteriously went on a trip to Brisbane and back again to Lismore! And it still showing as sitting in depot!! And for some reason now that it is with ANOTHER courier company, they can't tell me where THAT depot is for us to go get it ourselves! Hunter Express claim they will contact you if delivery is delayed, then why has there been no contact whatsoever from Hunter Express, we have had to chase them for details????

I received an email today just before 11am to advise a delivery was on its way. I work from home, I have not left my house and I have now received a message at 9pm saying the driver tried to deliver it but couldn’t and left a card behind. There is no card and I had authorised delivery without a signature regardless. There is bad rain in our area at the moment which I would understand could have delayed the delivery but this is not what you have advised. If my order cannot be delivered at least be honest but don’t send a generic message advising delivery has been attempted. If your driver did attempt the delivery do your drivers alert people that they are at the house? No one knocked or called or texted me.

Tracked my order and it stated no parking available when I live on a main road with parking 5mtrs from my house. Sent on line message, no reply. Went to warehouse where I was told my package was with another company. Guy told me I will look into this ASAP and get back to you, never did. Eventually had to drive 30 min and pick up it my self after spending $67 for delivery. Give this company a wide birth.disgraceful

Sooooo slow! My parcel shipped 2 weeks ago and it still hasn’t arrived. It’s been sitting at their depot for over a week now. Come on guys. Pull your heads in

Had so many bad experiences with this company. At present my order has been sat in some depot for 4 days and won’t arrive on time . The seller Edison’s are just as bad . Don’t use Hunter Express or Edison’s is my advice.

Just the most amazingly incompetent delivery company in Australia. Ordered ten large packages from Temple & Webster and they failed to properly scan them on their way from Melbourne to Sydney to Gosford to Newcastle subsequently losing one of the packages. That was ok if they could have solved the problem. However they have no idea how to communicate or fix problems, time and again telling me to wait 48 hours for their warehouse or third party transport company to get back to them. Eventually spoke to their third party transport company (Roadchill) who were fantastic and told me within minutes what the issue was. I cancelled my order with Temple and Webster and now hopefully Hunter Express gets to transport everything back to Melbourne. Though I suspect they won’t know or care.

Terrible Service – Avoid at All Costs!

I have had an appalling experience with this company. My goods have been with them for over two weeks and are still not delivered!

The customer service has been beyond unacceptable. One representative, Nicky, was extremely rude, condescending, and unprofessional. She refused to listen, shouted at me, and even hung up the phone on two separate occasions.

To make matters worse, they attempted delivery to a business address on a Sunday, despite clear instructions that it needed to be on a weekday during office hours. The driver even had the audacity to ask if he could leave expensive furniture unattended in a “safe place”—on the street?!

This level of incompetence and disregard for customer instructions is unacceptable. I would strongly recommend avoiding this company at all costs!

The shittest freight company to send parcel or package. The tracking information is useless and when call they aren't any help. They cant even tell you where the parcel is at. So its expected delivery of my electric scooter was suppose to be this week 29th November. According to tracking it was sent on 19th. Train to Melbourne to Perth should of taken only 3 days max. So should had updated scan by now. To know where its location is. All i see is left Melbourne last week. And on tracking says indepot. Wtf

Tracking information is shit. I dont even know status of my order.

Dont ever buy something if seller is going use Hunter Express. Expect problems/missing items/no one help u. When u call Perth the customer support are useless

Unlike others, I had a positive experience with Hunter Express. Delivery was on time (despite holding the cargo for scanning for a few days). The communication was good and the delivery driver was courteous.
I am happy with the service

Grabage company. Driver just takes a Friday off and marks card left sitting at home. Hunter Slow wants to do nothing about it.

Pleasant courteous driver, text received shortly before arrival, good communication right through.
Thank you. Hunter.

If you’re thinking of ordering online, make sure the seller doesn’t use this service, or you’ll likely regret it! I ordered two items and only received one. The tracking showed the second item was sitting in their depot, so I tried arranging a pick-up. Their response? “Wait till we contact you.” Really? After days of back-and-forth and wasted time on the phone, they scanned the item, but I still had no pick-up time, no location—nothing. The item was scanned again today, and guess what? I’m still waiting.The level of incompetence is shocking. Communication is nonexistent, and they clearly don’t care about their customers’ time or satisfaction. Save yourself the nightmare and don’t even think about using this service.

THE WORST COURIER COMPANY EVER.. Do not get anything sent or pay for anything to be delivered by this fruadulent business HUNTER EXPRESS. They dont have a contact number. Goods sit in a depot for weeks. Goods get shifted around from depot to depot but never actually delivered. Goods get shifted from courier company to courier company..AN ABSOLUTE JOKE..

I've never had any problems with the company. And I get delivered package's once a week

Horrible company. No one gets back to you, tracking shows item is sitting in warehouse for multiple days with no updates. Expected delivery dates don’t get updated and out of the blue possibly after a week of expected delivery you are lucky enough to have your item RANDOMLY DELIVERED. I ordered of Temple and Webster and found these guys use Hunter express so disappointed but I love T&W’s products.

Horrible delivery company! I don't usually like to write this kind of review and always give companies the benefit of the doubt, stuff happens, but this company has not once, not twice, but 3 times stuffed up a delivery. The 3rd time, they actually couldn't even tell me where my item was! No scans for over a week, and all I get told is, "We have till such and such a date to deliver" Tracking is horrible, and it's not my local delivery agent! They are wonderful as they are just a 3rd party to Hunter Express. It's the major cities that are causing the issues. My engine was picked up from the supplier in Melbourne and scanned as collected at 3:59 pm. Online still saying they haven't received the goods so they can't give me an eta. I waited 5 days and still nothing, hoping it was just missed when scanned onto a truck. Then on the 6th day, it gets scanned out of Melbourne to Brisbane. Brisbane is where it has sat for the last 2 weeks. I'm in regional Qld, usually 1-2 days from Brisbane max. No one wants to help, just passes the buck, meanwhile, I have a customer waiting on this parcel so we can finish his job. Today, it gets scanned out of Brisbane. Absolutely ridiculous, and I will ask every supplier I ever use if they use hunter and if they say they do and have no one else, Ill buy from somewhere else.

One star is definitely more than what this 'business' deserves.. (I use the word business lightly). Back story: I purchased a bed through a company, and Hunter Express was the chosen courier from this company. The initial delivery date was Sunday (20.10.24), I received an email advising the driver was due in one hour and could see on their tracking link his location of the truck. The driver arrived, opened the back of his truck, and then proceeded to shut the door and drive away. My family member followed the truck a few streets over and asked him was there anything wrong with my delivery as it wasn't taken out of the truck. He advised that it was scanned but they were unable to fit it on the truck for delivery, but would deliver the following day, Monday (21.10.24). I also received an email at the end of the day advising unable to deliver and now marked as a priority for next day delivery - coinciding with what the driver had told my family member. The next day delivery never happened. Then I was advised Tuesday delivery (22.10.24), never happened. Then I spoke to admin at Hunter who advised my suburb does not have an everyday delivery option, and now my item will be delivered Wednesday (23.10.24). Once again, to no surprise - no show Wednesday. I checked the tracking link previously provided via email on Wednesday afternoon, to see that delivery was re-booked on their end for Thursday (24.10.24). Thursday morning comes (24.10.24) and I log onto tracking to see if there were any updates on the timeframe of delivery, to see the advised delivery date was removed and no longer happening... I immediately phoned Hunter AGAIN, to request answers on why it was no longer showing my delivery date on their tracking link. The administration staff member was in my opinion dismissive, lacking the required customer service qualities to complete her role to a sub-par standard and she commenced giving me a verbal berating; I interrupted her to question what her name was, she refused to answer me, she just kept repeating “there is no way we would have given you a set date for delivery”, which I then asked for her email to forward on the email from Sunday highlighting my delivery is now priority for Monday delivery. This admin staff member continued to deny the email existed; even with me offering multiple times to forward said email. I assume she knows there has been a mistake on their end, but accountability is clearly not a quality that is of value to her or this business. As a final hoorah, admin staff member decided to advise "now you can wait until tomorrow for your delivery". This comment screams I have no power anywhere else but behind this phone, so I am going to use it (I am picturing a scene off South Park of Cartman whilst I write this review, it is very fitting of her behaviour ‘ReSpeCt mY aUthOrity’). Not entirely sure where she has gained the comfortability to exert the audacity in making unhinged comments with no repercussions whatsoever. My opinion is this seems like an abuse of power by withholding my product from me. I highly doubt Hunter Express cares about their reputation or how they treat customers; given their 1-star rating visible to see on any platform widely available through a google engine search. I would highly recommend AVOIDING Hunter Express at all costs - unless you enjoy feeling like you are in a relationship with your toxic ex-partner; continual let down, continual run arounds, continual misinformation. Sincerely, customer STILL waiting on their product (and assuming it will arrive in shambles now for speaking out).