We ordered 2 large flat packs that shipped out on the 15th of July that just sat in the depot since the 21st of July and then finally got delivered on the 31st of July (today as of writing). They just... Leggi di più
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Shocking courier company who cannot tell you which day they will deliver. They expect you wait at home for 5-7 days. They also will not respond to emails. Worse communication ever. Do not purchase fro... Leggi di più
freight was delayed by information sent me but item had arrived already , I only found out the day they threatened to send it back if not collected (have messages) . freight was damaged box destroye... Leggi di più
We were advised that our delivery was to arrive on Wednesday 29th. After tracking the delivery all afternoon, the details suddenly disappeared. I rang the 13 number and was advised that they c... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Australian owned Express Freight Company
Informazioni di contatto
3A MONIER SQUARE VILLAWOOD , 2163, VILLAWOOD, Australia
- 0297804099
- salessupport@hunterexpress.com.au
- www.hunterexpress.com.au
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Terrible service
Terrible service. Items were scheduled for the 6th of October. They decided to show up 4 days early while I was away on holiday, without any notice (I received an email when they were 1 hour out). Of course nobody could accept the goods. So now they've gone into a black hole. Goods constantly showing on the tracking app as in process in facility. All I get when I call them is some rude lady telling me that they will arrive when they arrive and there's nothing they can do. Apparently ' no Courier service is able to guarantee their delivery dates'. $10k of Goods are now late. And looking at the plethora of 1 star reviews I'm concerned that they will arrive at all or arrive intact.
Damaged goods.
I received an item from a supplier that was damaged in transit. I contacted Hunter Express via email and they didn't even have the decency to reply.
I would never use this company and from now on any items I buy online I will stipulate to the supplier not to send it on Hunter Express.
1000 1 star reviews for incompetence
1000 1 star reviews for incompetence. Destroy this garbage business. Imbeciles were told not to deliver to an incorrect address. The woman was called, emailed, it was put on their web page, and emailed by the sending company. Item sat 1 hour away for 7 days. Then they delivered it to the wrong place anyway. This level of utter stupid is special. They are now blocking all calls about the item. So proud of their quality work.
Services delay always
They delay a lot, horrible costumers service! Avoid this company!
Complete joke
As usual... a very bad experience. Anything from leaving in an unsafe location on business street front. No communication. Damaged goods and lost in transit goods. Delivering on the weekend and expecting someone to be there..or delivering wrong packages and having to come back and swap. I have no idea how they are still in business.
Ebay sellers please avoid. One time even left a full trampoline set laying across the doorway of our business that was open. Not opening door saying hello.. not offering to put it out of the way.. just dump and go. My customers could not enter the
shop. Disgraceful
Poor service
We bought online. Person came for delivery. My wife was at home she attended but driver refused to put purchased item inside the house. My wife had to argue and after arguments he put just inside the entrance.
If buyer is not at home then I can understand that to leave at safe place but when buyer is at home to recieve delivery and still trying to leave outside I cannot comprehend.
I hate to go against the grain here but…
I hate to go against the grain here but my experience with Hunter Express was excellent. I purchased garage racking from My Deal and they picked it up from the seller the day after I purchased and they delivered the next day. I’ve had a lot of deliveries of large objects in the last few months in furnishing my house and no freight company delivers beyond your front door unless you pay for installation. The boxes were left right near my front door and we brought them in. Nothing is damaged - everything went smoothly.
Don't buy from sellers using Hunter Express.
Ask your seller which courier company they are using and if it's Hunter Express shop elsewhere.
I've been receiving Hunter Express 'delivery today' notifications for more than a week with nil result and finally today Hunter Express delivered...but only 2 out of 3 boxes arrived with polite instructions from the delivery driver to contact Hunter Express to follow up...problem is there is no way to contact them! Their email system is reserved for 'new sales enquiries only' and I've read enough reviews here to realise it's pointless calling them. I have had to go back to the seller to follow up. FYI I had the same issue 2 years ago with another order short delivered by Hunter Express and that time it took 2 months to sort out. How do Hunter Express stay in business with such lousy service and negative reviews?
After some wait (3 weeks +)
After some wait (3 weeks +), my item (a treadmill) arrived safe and sound.
Terrible
Terrible. Delivery more than a week late. Customer service team is amazing….they can be rude and obnoxious before you even have a chance to complain or ask about the delivery delay. Never dealt with a company quite like them. First they won’t deliver to an Australia Post shop, even though we made special arrangements for the delivery to arrive there, they won’t deliver to our house because we are 20 km outside their delivery area, then we gave the address to a hardware store that said it was ok to have the parcel sent there but we received communication from Hunter express that changing the address would take another 6 working days. We just want to get our parcel and be done with them forever, but apparently even asking to pick it up ourselves requires 6 working days and they say someone will send an sms notifying us when it was ready for pick up. I think we might be waiting for that communication for a really long time. We think the longer it stays with them the worse condition it will be in when we get it.
My order was meant to be delivered a…
My order was meant to be delivered a week and a half ago. Apparently the truck broke down so the order was sent back to the depot and now no one can seem to find the order. Customer service were rude and unhelpful.
The worse
Just like everyone else. Terrible service. 1-4 day delivery still hasn't arrived 4 weeks later...I've now been told there is damage to the shipment!
Hopeless they need to look at the…
Hopeless they need to look at the management side of things and sack em all because that's where bad service starts if you can't run a company big or small efficiency and productive you shouldn't be running it.....WORST COURIER COMPANY IVE EVER DEALT WITH BY FAR
Unprofessional, horrible communication and can not get any answers
Customer service is useless. They’ve had my order sitting in the depot for 2 weeks now. Had it out for delivery and taken it back to the depot for the 7th time. Absolutely disgusted.
Worst delivery service ever
Worst delivery service ever.
It arrived late and the delivery guys were the most rude people ever. Dumped the package at the front of The apartment block and refused to bring the package up the apartment door it was meant to be delivered too. The package was 51kg and they had a trolley to transport the package on
Absolutely worst delivery company
Absolutely worst delivery company, does not deliver within the estimated delivery period, despite the item arriving into the depot. They try to deliver several days later, but no warning of delivery time and I was not home. Thought I’d agreed a date for delivery, I adjusted my schedule so I could work from home for the day. But no delivery, I followed up with customer service, they said they would look into it, but I heard nothing. They tried to deliver the following day but again with little warning, and I was at work. I requested redelivery but no response. I’ve asked Myer to cancel my order and return the item to the supplier. I’ve had enough.
half a star
Trying to chase up a parcel - should have just talked to the brick wall.
Terrible Customer Service- DO NOT RECOMMEND
I called the Hunter Express 3 times today to request an update for my shipment. I ordered a office desk- expected arrival was 14/05-19/05. I called today- first time they told me it was arriving today and that it had left the warehouse. Second time I called- the lady who spoke to me was very rude, she told me she could not tell me when my package will arrive- she said that the expected arrival was just an estimate and they don't have a truck large enough for my package (its just a desk nothing massive.) When I asked her questions she told me I can send in a complaint then hung up. Third time I called I got a different answer- I was told that the shipment will arrive latest on Friday- one week after the latest expected delivery date. Not reliable- would not recommend.
They just woke you up my entire family…
They just woke you up my entire family at 10 pm on a Sunday night to deliver a rug… the same company that lost 2 packages of mine and let one sit in the warehouse for 5 weeks before delivering
They are the worst!
The customer service is terrible
The customer service is terrible. I called to get information about my order, and the woman answered the phone aggressively from the start and hung up. When I called back, she kept the same rude and disrespectful attitude. When I questioned her about it, she said I was the rude one and that I shouldn’t be disrespectful to a woman, trying to twist the situation. Then she hung up on me again. This is the worst customer service. People like that shouldn’t be working in this job."
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