Hudson Reed UK Recensioni 

Following a previous review, where 1 star was given due to a few of my pop up wastes that didn't hold water... I am now giving 4 stars for customer service. Credit where credit is due, Hudson Reed took my complaint seriously and I now have a satisfactory resolution.

Staff use every excuse to avoid warranty claims!!! I purchased a Hudson reed waterfall shower head, all the shower nibs started to fall off. I contacted Hudson reed for a replacement part, but the excuses they used was unreal I was told to purchase my own spares from eBay? even though spares are unable to be fitted due to it being a sealed unit!! So staff do even know their own products or how they are built!!!! I will add some of the replies I received below. The issue with the nozzles breaking off is due to the condensation inside the shower head that then runs onto the shower nozzles unit that is separate and not fixed down, it just sit within the holes so they poke through, this is where the water builds around the nozzles and causes corrosion, resulting in breaking away. And they say it’s not a manufacturer fault!!! Looking at the reviews from others I would say there warranty claims are never honoured to the customer, this company needs to be avoided if you want a product to last longer than a year!!! Be careful because they also use other names attached to the Hudson reed group.

HI

Sorry you are not happy with the previous replies,
I have been reading through the emails, and what we have advised is correct,

The nozzles breaking and coming away is not a manufacturing defect,
The temperature of the water would not cause this to happen,
This has happened over time due to the hardness of the water,

This is not classed as a manufacturing defect as this is outside of our control,

Unfortunately we do not have any of the rubber nozzles as a spare but these are available to purchase online from several different retailers,

Regards

Mark harrison

My complaint is not with the eventual quality of the items I purchased but the condition they repeatedly arrived in after shipping. Tall wall cabinet arrived with 2 broken joints where it had apparently been assembled poorly. Also the internal finish of the back panel was heavily scratched, obviously done pre-assembly. Second cabinet arrived with minor corner damage which I reluctantly accepted. Vanity unit arrived apparently undamaged but on installing it was apparent the drawer front was detached on one side. Shipped a second cabinet which was thankfully fine. Bath panel arrived extremely well packaged with no signs of outward damage but when unpacked it had several paint chips on one edge and centre of the main front panel. Must have been packed like it. Bought via City Plumbing who were very helpful but the whole experience was disappointing and protracted. Decided to purchase my own matched touch-in paint to resolve the issues rather than continue to seek replacements. Have never received so many damaged items in any previous instance from any other supplier.

Purchases the TEC 4 tap bath mixer and two days past the 12months the lever has started to leak when using the taps (although no the hose). Replaced all the washers and it is obviously an internal failure of the mechanism...

Update for clarity. It is not the plug to stop the water draining away, It is the the plastic flexible waste under the sink that drains the water away that I am referring to, as per the image on the installation guide. Why not just put this in with the basin.

I bought a Grace Wall Hung basin. This basin needs a very specific flexible waste. This doesn't come with the sink. Customer services guy didn't have a clue what I was talking about and I had to direct him to the image on their technical sheet. The response was that they didn't do these and I would have to go to a plumbers merchant. Thank goodness for Amazon as it seems to be the only place where it is stocked. My plumber is now having to wait for this to arrive. This sink is not a cheap and nasty product so why do HR not just put one of these in with the sink?

I bought a Hudson Reed vertical radiator six years ago & the paintwork has recently begun to blister & crack in several places.
I contacted their customer support at the suggestion of the
stockist that I bought it from.
Their response was in my opinion extremely negative. They expressed no concern or interest in establishing the cause of the problem simply sticking to
a response of " Sorry it's out of our 5 year guarantee, nothing we can do"
Considering the cost plus the fact that they market their products as being of high quality I was very surprised & disappointed at the lack of concern shown about what is obviously a quality problem.

Bought a shower screen with a hinged door (under 5 years warranty), and within 1 year one of the hinges was broken. I have contacted their sales support but they refused to replace the hinge, instead, they are asking to buy the whole swing door again.

disappointing 💔💔💔

20 year guarentee for taps doesn't cover working parts!! So basically thats all it.
We have a bath shower mixer tap which leaks. The taps turn off but water continues to run from the shower head.
If there is a guarentee on a mechanical item it should be honoured or no guarantee given.

Trying to get spares for a shower that is still under warranty amd it’s like getting blood from a stone.
Will not be using there products in the future.

Bought a vanity unit through Heat and Plumb, excellent quality, thanks

I bought Hudson Reed Urban bathroom furniture consisting of a wall hung vanity unit and a back to wall toilet unit from an online company Heat & Plumb back in August 2023. My bathroom fitter let me down and didn’t start work until end of October 2023. The furniture wasn’t checked until the fitter took it out of the box in October, (I know it’s advisable to check at the time of delivery but I couldn’t take it out of the box myself as I suffer with arthritis in my hands) the toilet unit was fine but the drawer fronts on the vanity unit were damage, one was blown completely the other had paint damage. I informed Heat& Plumb, (sent them photo evidence) who in turn spoke to Hudson Reed whose reply was: -
This issue seen are a result of water ingress, this has likely been caused whilst in storage since August as water ingress is caused due to poor maintenance and invalidates the guarantee.
We will be unable to provide any replacement or refund for the same.
Replacement will be chargeable.

I refuted their claim, explained the furniture had been stored in a dry bedroom and had never been subject to any water, but they wouldn’t change their stance.

Reluctantly I asked how much it would cost to replace the substandard drawer fronts. I was informed that they couldn’t be sold separately and that I would have to buy the whole unit (without the sink) at a substantial cost to myself.

I find it absolutely unbelievable that a big manufacturing company wanted me to pay out hundreds of pounds more when I only needed 2 drawer fronts replaced.

Customer service is the support you offer your customers both before and after they buy and use your products or services that helps them have an easy and enjoyable experience with you.

NOT SO IN THEIR CASE

I’ve had my basin taps and basin pop up waste for almost 15 years. Needed a small replacement part and customer service were terrific. Thank you

Poor quality chrome waterfall bath taps for a large price
I purchased 2 chrome bath taps which are not cheap, 1 has failed behind the back of the tap on a rivert which now leaks water, i have emailed and sent a picture or the issue which also carries a 20 year warranty and there response is due to lack of maintenance the taps have failed there's no visible limescale but on the back the rivets have started to leak i can feel some corrosion and this is not covered by warranty. Why would an expsive chrome tap corrode only poor quality

Terrible customer service- I bought a mirrored bathroom cabinet and the mirrors de-silvered within 12 months, when I requested a replacement or refund I have been told this is caused by moisture and that the mirrors should be dried after I use the shower or run the hot tap. What environment is the cabinet meant to be in if not a bathroom. How can I wipe the back of the mirror when the mirror is glued to the door? Do not buy from this company their products are not fit for purpose.

I have just experienced the worst customer experience ever from Hudson Reed.
I contacted the company to request seals for a tap spout that was leaking at the base.I thought this would be a simple request.But no, the agent advised that I needed to change the cartridges,which had nothing to do with my issue.I was then required to send a video,not sure how that would assist when I have already explained the issue.However I sent a clear image of the spout with arrows indicating the seals required.I then receive an email back with a link for a complete new spout @ £30 advising that they do not supply the seals. Hudson Reed are the manufacturers and there own Tec trouble shooting guide for a leaking spout at base, advises to replace the seals.This is not the level of customer service I would expect from what I thought was a reputable company.

Having spent thousands on my old london bathroom i assumes the quality would be top class. My tallboy has split on one of the bottom corners. I contacted victorian plumbing who i bought the bathroom from. They have told me im not entitled to a replacement tallboy as hudson reed say the item is water resistant not water proof. So is it not fit for purpose given that explanation? I have a large bathroom and the cabinet is nowhere near the bath or shower. What appalling customer service and absolutely shoddy goods. This tallboy cost £500 and is disgraceful quality. Will the vanity unit round my basin now split too? Avoid this company if you are thinking of a new bathroom

Quality that won't last.

Purchased an Old London Toilet seat soft close mechanism has snapped ( looks like poor casting ) and lamination coming away.

Given the cost I would expect greater longevity .

UPDATE!
Thank you for your reply. I will be in touch ASAP and shall update my Trustpilot review , good or bad.

Update!
Tried to contact this company but to no avail. Give up in the end.

The shower hose broke on my Topaz tap mixer - so I ordered a new one. I have been sent items which do not match the images used by multiple retailers. I called up to try and find out why, and to get some help getting the one that matches the images only to be told they can't tell me if the design has been updated, and that they wouldn't have any record of it a change has been made.

Update based on reply - the issue is that the image hasnt been updated so its confusing to know what item you are getting rather than anything to do with the design being changed

The worst possible after sales service! Toilet handle broke and was sent completely the wrong part with two weeks delay!!

Purchased a waterfall bath tap which was installed January of this year, recently noticed what looked like black spots around the left hand side of the water outlet. Upon closer inspection, it was found to be corrosion caused by the chrome plating peeling away. Sent an online form via their website explaining the situation and asking someone to get in touch and that was nearly a week ago. As per the title, poor quality products and zero customer service.