Hudson Reed UK Recensioni 

I thought it was good, but the customer services are extremely poor. The lady were arguing with me, and did not let me speak. She would ask a question, and before I could finish my answer, she had answer my answer. I told her it is design fault, as the head and hand held is at so opposite position, so the shower head had less hot water than than hand held. She blame on handsets, but I removed both headset, etc so there is no blockage to blame. Then she blame the boiler. I said it is megaflo and then she blame the temperature. I said the output temp is 60c. I told her if I swap the head and hand held and if it is hot, then what happen, will you admit there is a design flaw. Of course she did reply to my answer and went off blaming my boiling system etc.
Likewise, why have female connector when the pipeworks are female, waste money to buy connectors.
I will not buy this product again and I hope it last longer than my last one which were 7 years.
She does not listen to customer and predicts what we will say. Will not admit her product has fault. Pointless phoning in for help. Best not to buy this product, stay away.

Incredibly poor quality kit. I have been fitting bathrooms for 20 years and this Hudson Reed shower screen is as bad as they come. I once agreed to fit a direct from China seconds screen and this is on par with that. There is a very obvious large chip to the glass that has had a very poor attempt at a repair. This could not pass even the most rudimentary check. All the runners are poorly molded. It is not even the correct size. Absolute rubbish.

at time of writing of been in a que to talk to somebody for 14 minutes to which the recorded message says to email them only ive done that 3 times already with no answer so slow if this is how they preform at answering the phone i dont hold out much hope

Their website promises quality and durability with a 20 yr guarantee and a commensurate price tag for a fancy mirror! In reality the mirror silvering was failing within 12 months and clearly not fit for purpose as a mirror in the bathroom.
Hudson Reed claim that it is really only a 12 month guarantee in the small print somewhere overriding their big statement of 20 years.
Clearly a firm not to be trusted and one to be avoided.

Purchased a hudson reed bathroom basin- Bas081- two years later it started to show a small"blister" . Had a FIVE year warranty so contacted h/reed and was told it's a ceramic basin and the cause must have happened when something was dropped on the basin.
its POYLMARBLE so how does dropping an item cause it to lift?
Warranty not worth having -AVIOD this company

Après un article arrivé non conforme,plus grand que commandé,le service après vente nous a immédiatement contacté et nous a permis de trouver une solution .
Ils ont été extrêmement réactifs,avec de nombreux appels et échanges en français (malgré malgré la commande sur un site anglais )
Nous sommes satisfaits de la solution trouvée .
Florence Zaroukian

Company imports products only - cannot supply spare parts for Shower enclosures. Very poor stick with actual manufacturers...

last year purchased a 1440mm Double Cabinet & Basin Code: QUA002regards for over £500
unit has stained on the basin when a medication bottle spilt
unit is not fit for purpose as is not sealed properly
the company sales the unit with 5 year warranty but they do not cover staining from spillage -- not sure what they cover and if their warranty is worth the paper printed on-- well actually is not as is now all paperless
avoid products from this company

Very poor quality. Bought a mixer tap (HER 315) that started to leak after only 2 years. Customer service told me to replace the cartridge but tap is still leaking after correctly replacing the cartridge. Very disappointed.

Although Hudson Reed sell taps with a 10/20yr warranty they don't support the product that long or have knowledge of the spare parts required before that time is up!
Paul in 'technical' seemed pretty disinterested, stating taps are obsolete despite being available from retailers. Suggested I find my receipt from 8 years ago or buy a new bath mixer set (£200+) as HR don't supply or even know about the tiny (5p?) O-rings that they use! Really! A basic small O-ring? No record of the sizes used even. Records shredded ala Banksy? One would expect better.
If you're going to buy a premium product at a premium price expecting longevity, I suggest you buy from another manufacturer unless you want to replace the whole unit for the sake of a 5p washer!
P.S. Notable that, as at this point in time, 3 of the 4 five* reviews are from French/German posters who probably didn't buy from HRUK but HREuro (fr.hudsonreed.com). Hmmm....
UPDATE (May 2019):
I bought a pack of small/various O rings and found one that did the job - rather than follow HR's suggestion of giving them another £200. I won't be shedding tears for the 'customer service' team when this firm goes under!

I purchased a pair of Hudson Reed Topaz basin taps.
They did not turn off in the way one would normally expect.
Upon enquiring with their technical department and being asked to send in several photigraphs, I was told that I could purchase some replacement valves to correct the fault.
These valves cost more than the taps.
In my opinion ,these taps should be checked before despatch and any faults corrected.I do not believe the customer should have to pay to rectify the fault.
There is no information when ordering the taps stating that they turn on and off incorrectly

Großartiger Kundenservice, tolle Ware!

SAV - Hudsonreed
Parfait, Réactif et à la recherche de solution!
A mon écoute et c'est parfait!
Merci,

Had a couple of niggling problems, including the fact that I'd broken one of the small parts of my shower - the little ceramic circle with hot / cold. The customer service (via their email / website) was the best i've ever encountered. They were in touch the following day and the parts arrived (free of charge to me) 2 days later. Hugely impressed. Mark C

Suite au signalement de la cartouche thermostatique défectueuse de ma colonne de douche, j’ai eu un entretien téléphonique avec un responsable compétent de Hudson Reed. Ainsi, j'ai eu très facilement satisfaction, à savoir remplacement à titre gratuit de la pièce défectueuse.

Comme cette personne était vraiment à mon écoute, je lui ai signalé qu'un robinet de l'un de mes deux vasques du lavabo de la salle de bain s'actionnait difficilement, ce responsable m'a remplacé gratuitement les deux robinets car le robinet qui posait problème n'était plus commercialisé.
MERCI HUDSON REED, site à recommander.

Dont be fooled by 20 year guarentee. Bought shower valve based on the "20 year" headline, thinking they must offer good quality products, and the valve turned up with poor chrome finish, and plastic chrome parts (even worse chrome finish) where other manufacturers would have been brass. very poor quality.

This manufacturer purports to offer a 20 year guarantee on their products. We installed one of their showers last year on which the buttons are sticking and we asked their technical department with what we should lubricate them with. Instead of answering our question, they insisted upon knowing from whom we purchased the shower. Without offering any advice, they simple said that as we did not buy direct from them, they could not and would not help or honour their warranty. This company has a history of rejecting liability because there are a number of similar complaints about them on the internet.