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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Purchased the EVO 3D docking station and USB-HDMI converter, Both of which I could not purchase in store. The delivery was free and received the product in 2 days. Unbelievably surprised. All compo... Leggi di più

Valutata 5 stelle su 5

I found the HTC Droid Incredible micro-USB to video/audio cable at htcpedia.com just as soon as it was available. This item had already been previewed in articles on the web and was greatly anticipat... Leggi di più

Valutata 5 stelle su 5

There was aproblem with the delivery. Htc was prompt with its response to my report that it did not get delivered when the tracking indicated that it had. Their follow through with FedX revealed that... Leggi di più

Valutata 1 stelle su 5

My poor rating is due to lack of communication and responsiveness. This transaction occurred back on October 2, 2013 and still as of February 19th, no response and no replacement of the item. I emai... Leggi di più

Dettagli dell'azienda

  1. Negozio di telefoni cellulari
  2. Negozio di elettronica

Informazioni fornite da varie fonti esterne


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

504 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

5 Star

Their service was great, got the items overnight. One item the micro usb connection was loose and they just sent me a new one.

Great items

14 agosto 2015
Non scritta su invito
Valutata 1 stelle su 5

will not deal with htc pedia again

ordered the case, received quickly..in meantime phone was changed, upgraded to and htc one and no longer needed case. I received approval thru email for return and refund 5/13/14 #4809 they said would send follow up email and prepaid mailing lable from usps 24-48 hours did not get either, called 5-21 promised would arrived next 2 days, still no follow up email or postage lable,, emailed support center on the 5-23, and again 5-28 no response, 6-4 sent email to htc media support center and htc shop center, while on hold with their 888 # for 20 mins no answer on phone, still no response from htc to take care of situation,,i was going to take refund money and buy speck candyshell for htc one m7 that girlfriend had recently purchased...Instead I took my business elsewhere .i got her a black speck candyshell for the htc one, got her a white one also, obviously from another co, I want my refund... and will never buy anything from this company again! roger shrader

11 giugno 2014
Non scritta su invito
Valutata 1 stelle su 5

No customer service!

I have ordered two HTC car panel compatible cables. Instead of ordered cables, I have received two HTC car kits without cables inside. All my attempts to recieve desired cables are ignored by the seller!!!

9 giugno 2014
Non scritta su invito
Valutata 1 stelle su 5

WORST CUSTOMER SERVICE...Wait...No Customer Service!

My poor rating is due to lack of communication and responsiveness. This transaction occurred back on October 2, 2013 and still as of February 19th, no response and no replacement of the item. I emailed numerous times and not even a reply back. I understand if I purchased a used item but being sold as new then receiving the item with a smudge, dirty, used item, not acceptable. I was a loyal customer until this last transaction. Certainly not going to recommend to others. I guess I bought myself a used item. Unreal... Can't believe a company would run a business like this. RIDICULOUS!

22 febbraio 2014
Non scritta su invito
Valutata 1 stelle su 5

Service is not acceptable

It took 6 weeks to get my order. I wrote several e-mails and all of them went unasnwered. Paid $25 for shipping which should have cost no more than $10. Only way to get service was to call them. They should have offered to refund my shipping costs. It's a shame because they seem to have cool products.

22 dicembre 2012
Non scritta su invito
Valutata 2 stelle su 5

Double poor assistance!

Seems that if you have a problem with HTCPedia the only way to get any assistance is to post a negative comment on trustpilot. My first email request for help went unanswered. My first trustpilot comment received imeadiate response but 5 days later I have received no resolution response. More than extremely upset with this service.
Ken Anderson

24 ottobre 2012
Non scritta su invito
Valutata 2 stelle su 5

Shipping Fiasco

Ordered overnight shipping, got it second day. Sent e-mail to customer service; it's been more than a week, and no one has contacted me.

29 settembre 2012
Non scritta su invito
Valutata 5 stelle su 5

OTTERBOX

I bought it from denmark, got the box week after,no troubles.
no exstra fees or problems with delivery.
The box give me ultimate protections against accidents and my kids play with the phone, my nxt phone will also be an otterbox :)

30 agosto 2012
Non scritta su invito
Valutata 2 stelle su 5

Merchandise good but beware hidden charges

The products I ordered arrived promptly and were as expected. But the courier company (FedEx) sent an invoice for extra charges that were not disclosed at the time of delivery. These charges were for their services in getting the order through customs. So non-US customers be aware that the advertised price and delivery costs may only be the beginning.

4 luglio 2012
Non scritta su invito
Logo di HTCPedia Shop

Risposta di HTCPedia Shop

Rob,

We apologize for any inconvenience with the extra charges from FedEx. We try to inform all of our non-USA customers that there may be some custom & duties charges (varies by country) since the products are coming from USA location. Here is where we disclose this information for the international customers on our site: http://shop.htcpedia.com/international-orders-shipping.html

After a number of similar complaints we have introduced USPS as a shipping courier to our shipping offering since they do not have any extra surcharges when delivering a package from USA to any foreign country.

We are also in process of opening up a warehouse in Canada (in the next 30 days) in order to deliver goods to Canadian customers right from our Canadian warehouse. This is to let you know that we value your business and hate to lose you as a customer.

If there is anything we can do to make your experience better please let me know.

Thank you,
Mark Gadayev
VP of Operations

Valutata 1 stelle su 5

Poor.

The product that I purchased was not as advertised. My HTC has an extended battery and I was told that this charger would work and it does not. It was a waste of my time and money. I do not have any more time to waste.

28 aprile 2012
Non scritta su invito
Logo di HTCPedia Shop

Risposta di HTCPedia Shop

David,

First of all, we sincerely apologize for any inconvenience we've caused. The desktop charger that you have purchased (http://shop.htcpedia.com/htc-rezound-charge-sync-desktop-dock-w-spare-battery-slot-fits-w-case.html) does in fact work with an extended battery. In order to use the dock with your extended battery you will first need to remove an insert from the slot.

I figured you did not remove an insert and therefore was not able to use it with an extended battery. Please let me know if you were able to remove the insert and use it with your extended battery.

Thank you,

Mark Gadayev
VP of Operations

Valutata 5 stelle su 5

Fantastic!!

I was very pleased with my order. It shipped quickly and was priced very reasonably. I will definately buy from them again and will recommend them to my friends.

27 aprile 2012
Non scritta su invito
Valutata 5 stelle su 5

FAST FAST FAST

These folks ship out a product within hours. They are FAST! Standard shipping arrives at my house within two or three days of order. Prices and selection are great. Fast shipping. Website easy to navigate. What else could you ask for? Did I mention they ship fast?

27 aprile 2012
Non scritta su invito

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