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Valutata 5 stelle su 5

Another excellent call today, and Jenny was brilliant. As an HR Manager, it’s invaluable to have someone to talk through your rationale and thought process with, and Jenny helped me do exactly that. T... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I spoke with Nik Gounder today to ask advice about an employee relations issue. He listened as I explained the issue, asked good questions and ultimately offered a new perspective and great advice. I... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

The team advising us on the product were friendly and able to answer simple questions. When trying to hunt down specific information, we had to do some digging. The information was there, but not on a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Thank you to James Anderson, CIPD HR-Inform, who promptly replied to my call. I really appreciated how James listened and then fully understood the situation. He gave clear HR advice and it was rea... Leggi di più

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Scritti dall'azienda

HR‐inform is your one‐stop shop for employment law guidance, HR best practice, industry news and useful tools at every point in the employee journey.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

472 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,8

Tutte le recensioni

(472)

48 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

A great advisory service!

I spoke with Nik Gounder today to ask advice about an employee relations issue. He listened as I explained the issue, asked good questions and ultimately offered a new perspective and great advice. I had been concerned ahead of the call, but Nik was happy for me to ask questions, offer additional information and I didn't feel rushed. A great experience and I trust the advice!

3 novembre 2026
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Risposta di CIPD HR-inform

Thank you so much for your 5-Star feedback, it is great to hear that Nik supported you with great advice.

We'll be sure to pass on your kind comments.

Thanks,
Emma

Valutata 5 stelle su 5

Another excellent call today

Another excellent call today, and Jenny was brilliant. As an HR Manager, it’s invaluable to have someone to talk through your rationale and thought process with, and Jenny helped me do exactly that. The CIPD HR-inform and Croner team are a fantastic support, and I highly recommend their service

2 novembre 2026
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Risposta di CIPD HR-inform

Thank you so much for your 5-Star feedback, it is always great to hear that our Croner representatives have provided such a fantastic service to our clients.

Should you require any further assistance, please do not hesitate to reach out.

Thanks,
Emma

Valutata 5 stelle su 5

CIPD-inform onboarding

I spoke with James F today and honestly could not be more pleased with the support I received.
James took a highly professional approach while remaining genuinely focused on my individual needs as a client. He took the time to understand what I was looking to achieve and carefully guided me through the tools and options available, explaining everything clearly and in a way that was easy to understand.
What impressed me most was that the advice wasn't generic. It was tailored to my specific requirements and clearly based on a thorough knowledge of the products and services available. Throughout the conversation, I felt that James genuinely cared about helping me find the right solution rather than simply recommending a product.
A great experience from start to finish. Thank you, James, for your knowledge, professionalism, and client-focused approach.

3 settembre 2026
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Thank you for taking the time to leave such a great review. We're delighted to hear that James provided such a positive experience and took the time to understand your individual needs. I'll be sure to pass your kind words on to him.

Bethany

Valutata 5 stelle su 5

I spoke with James today but everyone…

I spoke with James today but everyone I've spoken to on the advice line has been friendly, professional and extremely helpful. It's an excellent service.

26 agosto 2026
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Thank you for taking the time to share your kind words. It is fantastic to see that the service you have received from James has been quick and efficient. I will ensure your feedback is passed over to him!

Valutata 5 stelle su 5

Kelsey H - really pleased with service

Kelsey H was professional, friendly and really listened to my query and the company background before advising, she was very knowledgeable.

25 agosto 2026
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Risposta di CIPD HR-inform

Thank you for taking the time to share your kind words. It is fantastic to see that the service you have received from Kelsey has been quick and efficient. I will ensure your feedback is passed over to her!

Valutata 5 stelle su 5

I spoke with James Anderson today…

I spoke with James Anderson today regarding a complex HR matter and found him extremely knowledgeable and insightful about the relevant area of employment law. He had a strong understanding of not only the legal position, but importantly how to apply it practically in the workplace. His advice was clear, considered and very helpful. A really positive experience with CIPD HR-inform.

21 agosto 2026
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Risposta di CIPD HR-inform

Thank you for taking the time to share your kind words. It is fantastic to see that the service you have received from James has been quick and efficient. I will ensure your feedback is passed over to him!

Valutata 5 stelle su 5

Speaking to Neil gave me reassurance

Neil was very responsive to my request, he listened to what my issue was and helped me with a couple of scenarios and suggested a couple of things for me to review before preparing my next steps. I appreciated the calm and understanding approach that was given to my situation. Thank you

19 agosto 2026
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Risposta di CIPD HR-inform

Thank you for leaving a 5* review for Croner. I am very glad to hear that Neil was able to provide you with the necessary support and assistance.

Valutata 5 stelle su 5

Thank you to James Anderson

Thank you to James Anderson, CIPD HR-Inform, who promptly replied to my call. I really appreciated how James listened and then fully understood the situation. He gave clear HR advice and it was reassuring to know I was on the right path.
Many thanks
Louise
Louise Holbrook Associates

19 agosto 2026
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Risposta di CIPD HR-inform

Thank you for your review. We are delighted to hear that you had such a positive experience with Croner and James! It is a pleasure to hear that we have been able to provide a great service. We look forward to continuing to work with you.

Valutata 5 stelle su 5

Great advice and support from James as…

Great advice and support from James as per usual.

19 agosto 2026
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Risposta di CIPD HR-inform

Thank you for leaving a 5* review for Croner. I am very glad to hear that James was able to provide you with the necessary support and assistance.

Valutata 5 stelle su 5

invaluable

I've found HR Inform to be an invaluable resource for both day-to-day HR management and more complex employee relations matters. The platform is easy to navigate, regularly updated, and provides clear, practical guidance that is grounded in current employment law. The templates, policies, and toolkits save a significant amount of time while giving confidence that documentation remains compliant and fit for purpose.

One of the standout features is the advice line. The advisers are knowledgeable, responsive, and take the time to understand the specific circumstances before providing practical, commercial advice rather than generic guidance. As an HR professional, having access to that level of support is extremely reassuring when dealing with sensitive or complex issues.

The combination of expert guidance, up-to-date legal information, and practical resources makes HR Inform an excellent investment for any HR team. It has become a trusted part of my toolkit and consistently helps me make informed decisions with confidence. I would highly recommend it to other HR professionals and businesses looking for reliable HR support and resources.

19 agosto 2026
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Risposta di CIPD HR-inform

We are delighted to hear that you had such a positive experience with Croner. It is always a pleasure to hear that we have been able to provide the best outcome for all. We strive to ensure our customers receive the highest quality of service, so thank you for your kind words and support.

Valutata 5 stelle su 5

CIPD HR-Inform Onboarding

A great CIPD HR-inform onboarding experience with Ellie Sawrey, who followed up with an email confirming the HR Advice email.
The session was clear, professional and well-structured, making it easy to understand the platform and the range of HR resources available. The guidance felt practical and tailored, with enough time given to answer questions and explain how the tools, templates and advice service could support day-to-day HR work.

18 agosto 2026
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Risposta di CIPD HR-inform

Thank you for taking the time to leave a great review! We are so happy to hear that you had an outstanding experience with us. We strive to provide our customers with the best service possible, and it's wonderful to know that we achieved that for you. Your positive feedback means a lot to us, and we look forward to providing you with excellent service in the future.

Valutata 4 stelle su 5

Good advise as always

Good advise as always - James took time to understand the issues I was experiencing and gave clear overview of what steps to take,

18 agosto 2026
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Risposta di CIPD HR-inform

Thank you for taking the time to share your kind words. It is fantastic to see that the service you have received from James has been quick and efficient. I will ensure your feedback is passed over to him!

Valutata 5 stelle su 5

Great service

Great service, fast friendly. Just what you need in a moment on crisis

17 agosto 2026
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Risposta di CIPD HR-inform

Thank you for leaving a 5* review!

Many thanks,

CIPD HR-Inform

Valutata 5 stelle su 5

Sergio Santos is a star!

Sergio has been an invaluable source of support throughout a number of complex and often lengthy employee relations cases. Some matters have spanned many months, yet he consistently retains a detailed understanding of the facts and history without requiring extensive recaps, which makes the advice process efficient and effective.

What sets Sergio apart is the quality and depth of his advice. He doesn't simply answer the question being asked; he takes the time to explain the legal and practical considerations, often signposting relevant case law and tribunal decisions to help me understand the wider context, potential risks and likely outcomes.

His guidance is always balanced, pragmatic and commercially aware, helping me navigate challenging situations with confidence while ensuring fairness and legal compliance.

It is clear that Sergio is a highly experienced HR professional who is genuinely passionate about employment law and employee relations. He has a real interest in case law and keeping up to date with developments, and this comes through in every interaction.

Most importantly, Sergio is approachable, responsive and genuinely invested in helping his clients achieve the right outcome. His expertise, professionalism and willingness to go the extra mile have made him my first choice whenever I need support on a complex HR matter.

Having access to someone with Sergio's knowledge and consistency has been incredibly valuable and gives me confidence when dealing with high-risk cases.

12 agosto 2026
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Risposta di CIPD HR-inform

Thank you for taking the time to leave such a kind review for Croner. It is fantastic to hear that the service you have received from Sergio has been consistent and beneficial. We are so happy to hear that you had an outstanding experience with us as we strive to provide our customers with the best service possible, and it's wonderful to know that we achieved that for you. Your positive feedback means a lot to us, and we look forward to providing you with excellent service in the future.

Valutata 5 stelle su 5

Excellent Customer Service

Ellie provided a good overview with some useful hints and tips. Always a good professional service.

11 agosto 2026
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Risposta di CIPD HR-inform

Thank you for leaving a 5* review for Croner. I am very glad to hear that Ellie was able to provide you with the necessary support and assistance.

Valutata 5 stelle su 5

Informative and helpful

Informative and helpful. Always given the opportunity to ask questions and they are answered with patience and willingness to support. A lifeline.

4 agosto 2026
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Risposta di CIPD HR-inform

Thank you for taking the time to leave a 5* review. It is great to hear that the team are always patient and willing to support you with your queries!

Bethany

Valutata 5 stelle su 5

Straightforward advice - thank you

I spoke to Neil Hardy-Matusz needing some advice and a sounding board - I work independently and miss having someone to discuss a tricky case with at times. Very grateful for his calm, grounded and straightforward advice.

16 luglio 2026
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Risposta di CIPD HR-inform

Thank you for your kind feedback. I'm really pleased that Neil was able to provide the support and guidance you needed. Working independently can sometimes make it difficult to find opportunities to talk through challenging cases, so it's great to hear that his calm, practical approach was helpful. I'll be sure to pass on your thanks.

Bethany

Valutata 5 stelle su 5

Neil was extremely knowledgeable and…

Neil was extremely knowledgeable and provided me with some excellent, practical advice, which made a complex issue far clearer, allowing me the confidence to work through it effectively. Thank you

9 luglio 2026
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Risposta di CIPD HR-inform

Thank you for taking the time to share this feedback. Neil's ability to provide clear, practical advice is greatly valued, and we're pleased to hear that his support helped simplify a complex issue and gave you the confidence to move forward. We will make sure your comments are shared with him.

Bethany

Valutata 1 stelle su 5

An Absolute Rip-Off

I am a CIPD member and I was quoted £150 a month as an Individual to join CIPD-Inform Pro.

I believe this is absolutely disgraceful to charge an HR Professional a £150 a month (after 50% off) just to be able to access the HR related content after already paying CIPD Subscription.

9 giugno 2026
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Risposta di CIPD HR-inform

Hello Rosita,

I hope you are very well.

Upon review I can see that you do not currently have a live agreement with us.

We are happy to provide our HR services which does come at a cost, it is unfortunate that you believe the fee is not agreeable but I can assure you we are priced competitively for the high level of support we provide to our clients.

If you would like I can arrange for a member of our team to contact you so you can see the wealth of support available to you for the monthly fee.

Best regards, David.

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