The Sraff as always at Howdens were very friendly and knowledgeable. Kirsten who dealt with my kitchen units was excellent. There was a small problem with some missing brackets but that was very qui... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit 5, Kennet Way, Canal Road Industrial Estate, BA14 8BL Wiltshire, South West, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Helen at Howdens has been outstanding from start to finish. She has always been on hand to help with any queries and has provided excellent customer service throughout. If Helen has not been available... Leggi di più
L'azienda ha risposto
We are Oaktree Joinery and I personal as owner fitted one of Howdens kitchens for as new business venture. Carcasses were the best I have ever seen from a standard kitchen company and well thought... Leggi di più
L'azienda ha risposto
Howdens in Trowbridge were very professional and have an excellent service. Mini came out to measure for our kitchen, providing advice without forcing her view. She came up with an excellent kitchen d... Leggi di più
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Dettagli dell'azienda
- Negozio di articoli da cucina
- Negozio di mobili per camere da letto
- Fornitore di porte
- Negozio di materiali da pavimentazione
- Negozio di mobili per cucina
Scritti dall'azienda
The UK's No. 1 Trade Kitchen Supplier.
The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.
Scritti dall'azienda
- 'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
- Available Through the Trade
- Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
- Click & Collect
- Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
- Howdens Expo
- Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
- Fitted Kitchens
- Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
- Joinery
- Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
- Fitted Bedrooms
- Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
- Template & Fit
- Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.
Informazioni di contatto
Unit 5, Kennet Way, Canal Road Industrial Estate, BA14 8BL, Wiltshire, South West, Regno Unito
- 01225 751 031
4,1
Molto buono
89 recensioni
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Very disappointed with the service…
Very disappointed with the service from beginning to end with our Howdens kitchen. We visited the showroom and were rushed through decision making, having around 15 minutes in the showroom to say what we wanted. We saw no drawings until a month later and they were not what we had initially discussed. We were then told we would have to wait again for the correct design drawings. These drawings then came and were still incorrect but we were told what we wanted had been written down but it wasn't worth changing the drawing.
We had a visit to check the final measurements the day before our kitchen got delivered and were told if anything was wrong it would be very hard to fix at that point. The next day the kitchen was delivered and they informed us everything was there, despite us saying we couldn't see the cooker or appliances. We were missing 5 cupboard/drawer front, 3 handles, the cooker, fridge/freezer, dishwasher, end panels, half of the worktop and all of the upstand. Therefore the kitchen fitters couldn't do much and we had wasted money having to pay them for a day. We phoned and they delivered more items the following day but still not everything. We then phoned again and were told they were on their way, nothing arrived that day. Phoned the next day and were told they couldn't get to us, we then phoned again and were told that they had already delivered everything. At this point we asked to speak to someone higher up and were given a half hearted apology and told they would start loading the van. We eventually got all the items but would not recommend Howdens due to the awful service.
3 months later and the brand new washing machine broke. We phoned and booked in an engineer for three weeks later. They came and replaced a part, still broken. We then had to book a second engineer visit, the earliest date being another 3 weeks away. They replaced 2 parts, one of which was the same as the first replaced part, still broken. We phoned and asked when we could book in delivery of a new machine and were told we needed a 3rd engineer visit. This was booked in for 2 weeks later. We then had a call to say we were booked in to recieve a new machine. This was put in our kitchen and left. We now have to find a plumber to remove the old machine, plumb the new one and then get rid of the old machine.
We have completely renovated our house and Howdens have been the worst and hardest company to get any clear answers, timings and decent service from. Would never recommend and never use again.
17 ottobre 2021
Non scritta su invito
Risposta di Howdens - Trowbridge
Good morning Sarah. Thank you for bringing this matter to our attention. Could you please email reviews@howdens.com with the location of the depot you’ve been in touch with so that we can provide further help?
A long Nightmare
Well I have used Trowbridge Howdens for 15 years it's my local branch. Over the years they have got at least every other kitchen order wrong in some way (I use Magnets if I can 90% of the time but if a customer falls in love with a kitchen that's that).
It would be better if the chimps from Bristol zoo ran the place, but they probably got more sense & would turn the offer down.
I'm currently still waiting for a credit from a kitchen that was promised to go through my account but was put through someone else's, it's been 4 months now & I have spoke to a few people & have asked for the Manager Dave to contact me but doubt this will ever happen. I normally ring once every week or two & am promised something but always left disappointed.
My advice to anyone is find somewhere else to buy your kitchen, unless you have alot of spare time on your hands & want it filled. I will say however the kitchen quality is really really good, I have used Chippenham & Warminster branches of Howdens before & never had a problem with them. Cheers Mark.
Well as an update to this review, the same day that I posted it in the afternoon Dave the manager contacted me & was very helpful & understanding. The next day the credit was in My account I wish I could have delt with him from the start. Thanks for sorting it Dave. I have upped my rating to 2 stars as I think that's fare. Cheers Mark
12 ottobre 2021
Non scritta su invito
Risposta di Howdens - Trowbridge
Thank you for bringing this matter to our attention, Mark. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.
Always good service and reasonable…
Always good service and reasonable prices. Good quantity of stock available on the shelf.
5 ottobre 2021
Risposta di Howdens - Trowbridge
Hi Adrian, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Harriet.
I’d like to say a big praise to the…Debbie
I’d like to say a big praise to the Howdens employees,For the outstanding customer care in these very difficult times!However I am very disappointed with your Howdens app 🤷🏽♂️.
29 settembre 2021
Risposta di Howdens - Trowbridge
Thank you for your feedback, David. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.
Everything requested has been designed…
Everything requested has been designed or supplied very quickly
28 settembre 2021
Risposta di Howdens - Trowbridge
Good morning, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Harriet.
Staff were very helpful when we were…
Staff were very helpful when we were designing our kitchen the product range is good and the cost is very reasonable
19 settembre 2021
Risposta di Howdens - Trowbridge
Hi Alan, thank you for taking the time to write such a great review. Best wishes, Harriet
Risposta di Howdens - Trowbridge
Good morning Alan, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Harriet.
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