Absolutely delighted with our new kitchen! Yanka (kitchen designer) was very efficient. She listened to our specific needs and guided us through every decision. She utilised every possible space and t... Leggi di più
L'azienda ha risposto

Unit 1, Thornliebank Industrial Estate, Spiersbridge Lane, G46 8NL Glasgow, Scotland, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Absolutely delighted with our new kitchen! Yanka (kitchen designer) was very efficient. She listened to our specific needs and guided us through every decision. She utilised every possible space and t... Leggi di più
L'azienda ha risposto
Yanka was a great help in designing and advising on a new kitchen for a rental property I own that needed replaced. The process was extremely easy and stress free, and the team were great at helping a... Leggi di più
L'azienda ha risposto
Had a great customer service at Howdens Thornliebank. Yanka did a great job on our kitchen and utility design! She was very helpful and professional. Highly recommend this branch! 🔝
L'azienda ha risposto
Always a pleasure to deal with the guys & girls at Thornliebank. They are always trying their upmost to come up with a solution to suit my needs. The service level is simply fantastic.
L'azienda ha risposto
The UK's No. 1 Trade Kitchen Supplier.
Scritti dall'azienda
Unit 1, Thornliebank Industrial Estate, Spiersbridge Lane, G46 8NL, Glasgow, Scotland, Regno Unito
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Always extremely helpful and nothing seems to be a problem

Risposta di Howdens - Thornliebank
All the members of staff are great and really helpful

Risposta di Howdens - Thornliebank

Risposta di Howdens - Thornliebank
Superb service from Yanka and kept up to date with full delivery and adjustments to kitchen all round amazing service again. Thanks again

Risposta di Howdens - Thornliebank
Too many issues to list!
Will not be using Howdens / recommending them to clients for any future kitchen supplies.
All issues raised were half heartedly addressed, with even replacement parts being delivered wrong / not redelivered. Have ruined any credibility with clients going forward.

Risposta di Howdens - Thornliebank

Risposta di Howdens - Thornliebank

Risposta di Howdens - Thornliebank
Yanka was a great help in designing and advising on a new kitchen for a rental property I own that needed replaced. The process was extremely easy and stress free, and the team were great at helping along the way with any issues that arose with the kitchen got fitted.

Risposta di Howdens - Thornliebank

Risposta di Howdens - Thornliebank
Great service and staff are very friendly and helpful.

Risposta di Howdens - Thornliebank

Risposta di Howdens - Thornliebank
The staff in the Thornliebank Site were super helpful, and very knowledgable. Bob & David were first class.

Risposta di Howdens - Thornliebank
Great products but more than anything great and very helpful staff. Use this branch nearly every day

Risposta di Howdens - Thornliebank
Sorry I must have missed the final response. The Thornliebank branch , manager ? has never contacted me.

Risposta di Howdens - Thornliebank
Had a great customer service at Howdens Thornliebank. Yanka did a great job on our kitchen and utility design! She was very helpful and professional. Highly recommend this branch! 🔝

Risposta di Howdens - Thornliebank
Absolutely delighted with our new kitchen! Yanka (kitchen designer) was very efficient. She listened to our specific needs and guided us through every decision. She utilised every possible space and the result is a kitchen with maximal storage, which flows well and is a pleasure to cook in. It also looks great! Highly recommend!

Risposta di Howdens - Thornliebank

Risposta di Howdens - Thornliebank
This issue has been rumbling on for 2 years at the Thornliebank depot in Glasgow. It all centred around a faulty worktop which was installed in 2020 by our joiners. On reporting a fault the worktop which was at the time discontinued was replaced and installed and replaced by another joiners. Great service although slow we understood with impact on srvices coming out of the pandemic.
The same fault occurred with it raising at the edges. We reported this again but it took numerous emails and phone calls from my wife to speak to the manager. This rumbled on for months with no resolution. The joiners said it was not a fitting issue (2 different joiners installed) with same result and Howdens said the worktop is not faulty. This deadlock continued until we were finally offered the original cost of the work top back in 2020 which would not buy a new one today. We would also have to pay for the installation at an approx cost of £1200-£1500 to fix the issue of there faulty worktop.
I emailed the store manager requesting contact details of the regional manager so we could dicuss this matter and try to get a resolution. The store manager never replied to my email.
I then contact Howdens head office customer service who then spoke to the store manager and regional manager with no change in stance. The customer service team at head office were very supportive and actively wanted to get a positive outcome. Finally 2 weeks ago I was told the regional manger was going to speak with me and the case was closed. Its 2 weeks later and the regional manager has still not contacted me?
Would I use Howdens again, no. Would I put people off using them? Well I would say you will be fine unless something goes wrong.
The communication we have experienced has been between lack of respect to the customer to incompetence. Avoiding and not dealing with things has left us drained and increasingly angry.

Risposta di Howdens - Thornliebank
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.