Howdens Rayleigh:- From design (Matt) with alternative suggestions, to creating a more aesthetically pleasing concept and kitchen. The team were on point, gave a great friendly service and were alway... Leggi di più
L'azienda ha risposto

Unit 75, Stadium Trading Estate, Stadium Way, SS7 3TS Essex, East Anglia, GB
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Howdens Rayleigh:- From design (Matt) with alternative suggestions, to creating a more aesthetically pleasing concept and kitchen. The team were on point, gave a great friendly service and were alway... Leggi di più
L'azienda ha risposto
Always strive to help. Goods delivered in a timely manner and any discrepancies dealt with efficiently. Kelly Adams always goes the extra mile. Other staff are helpful too
L'azienda ha risposto
Ordered felt backed panels which would have taken 5 days. They checked branches and collected to fulfill order which was available to collect next day. All staff members attantive and accommodating. G... Leggi di più
L'azienda ha risposto
We had a flood in our kitchen and were clueless how to re design a new one. Liam from Rayleigh came to the house and offered his expertise and came up with various designs. He was an extremely knowle... Leggi di più
L'azienda ha risposto
The UK's No. 1 Trade Kitchen Supplier.
Scritti dall'azienda
Unit 75, Stadium Trading Estate, Stadium Way, SS7 3TS, Essex, East Anglia, Regno Unito
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Great team at the Rayleigh branch very helpful

Risposta di Howdens - Rayleigh
Howdens Rayleigh:- From design (Matt) with alternative suggestions, to creating a more aesthetically pleasing concept and kitchen. The team were on point, gave a great friendly service and were always available to answer my concerns.
A well run branch and would highly recommend.

Risposta di Howdens - Rayleigh
Was recommended by a family friend to use this company for our home renovation.
Journey started great but went down hill from there.
Spent nearly £20,000 with the Rayleigh branch had to take products back for exchanges as product were wrong or damaged, our account was charged for these exchanges instead of being credited against the exchanged products.
Staff started off being helpful at the branch but each time we went in to sort out these problems we got told not to worry that they will sort out the account, to find out months later they still have not sorted even though we sat down with the team a week ago to go through everything as we recieved a invoice to be told on the day heres the refund owed and we just need to balance the account.
Only to then go and collect units we have paid over £700 for to be told we can't let you take that and to be accused of stealing products, being called a liar in the branch and to have all the staff smirking at their desks.
I have worked in the customer service sector for nearly 20 years I have never and would never treat a customer this way.
Especially when a customer has repeatedly come into a store to sort a problem out over a several month period and that customer to be told every time that we know what the problem is leave it with us, all stock is accounted for and we will contact you, to never be contacted by the branch and have make a journey to get back in to speak to them again, to then sit down and get told the same thing.
We have also now been in contact with head office due to their invoices as they still aren't correct
From this whole experience if I could give lower than one star rating I would and I will also be telling family and friends to avoid the company like the plague as it is not worth the stress and disrespect that has given.
Comment for your head office maybe invest is training your staff in how your systems work and how to deal with customers in the correct manner.

Risposta di Howdens - Rayleigh
Always strive to help. Goods delivered in a timely manner and any discrepancies dealt with efficiently.
Kelly Adams always goes the extra mile. Other staff are helpful too

Risposta di Howdens - Rayleigh
Fair range of products across a lot of quality levels. Staff in Rayleigh are allways helpful and informative.

Risposta di Howdens - Rayleigh
rang up to register my oven for my free 3 year cover
And i bombarded by a foreign Gentle man
trying to sell me more cover found him overpowering and had to ring off as he did not stop going on hence i did not register my appliance what again

Risposta di Howdens - Rayleigh
Always in and out quickly, not much fuss, and they do try to get items in as soon as possible if they've not got it in branch.

Risposta di Howdens - Rayleigh
Millie at Howdens (Rayleigh) knew, straight away, how to help in providing me with the product I needed . within 10 minutes of walking in, I had what i needed and was back in the car ready to leave! very prompt service!

Risposta di Howdens - Rayleigh

Risposta di Howdens - Rayleigh
My experience with Howdens was helpful and informative helped along patiently by Matt at Rayleigh. The kitchen I purchased is great quality. A big thank you.

Risposta di Howdens - Rayleigh

Risposta di Howdens - Rayleigh
Ordered felt backed panels which would have taken 5 days. They checked branches and collected to fulfill order which was available to collect next day. All staff members attantive and accommodating. Great service. 👍

Risposta di Howdens - Rayleigh
Staff at Rayleigh branch are very helpful and have a great deal of knowledge of there products.

Risposta di Howdens - Rayleigh
Very knowledgeable staff, polite and courteous. Would use.this company again.

Risposta di Howdens - Rayleigh
Can't praise Howdens at Rayleigh, Essex, enough! We are very pleased with our kitchen units and the help from the friendly staff, particularly Liam our Sales Consultant.

Risposta di Howdens - Rayleigh
We had a flood in our kitchen and were clueless how to re design a new one. Liam from Rayleigh came to the house and offered his expertise and came up with various designs. He was an extremely knowledgeable , polite and helpful young man with infinite patience!
Can’t speak highly enough of Liam. He is a credit to your Company!

Risposta di Howdens - Rayleigh
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