We recently bought a kitchen through Howdens Newhaven. From start to finish, from the house call to design the kitchen through to the end of the project and credits for items not used, James Harris wa... Leggi di più
L'azienda ha risposto

Unit A, Ranalah Industrial Estate, New Road, BN9 0EH Newhaven, South East, GB
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We recently bought a kitchen through Howdens Newhaven. From start to finish, from the house call to design the kitchen through to the end of the project and credits for items not used, James Harris wa... Leggi di più
L'azienda ha risposto
There was an issue with an already purchased worktop, I was lucky enough to be served by the lovely Jackie (phone). Her excellent efficiency, manner and humour provided a great customer service. Jac... Leggi di più
L'azienda ha risposto
Many thanks to Newhaven Branch, especially Jacky today. They are always so helpful, but went the extra mile on Friday when I was planning to finish a job and found I needed an extra item to enable me... Leggi di più
L'azienda ha risposto
It is such a pleasure to deal with helpful happy people. Jackie runs a brilliant team & every interaction with them has been a delight. I know clients are quick to complain when there's a problem... Leggi di più
L'azienda ha risposto
The UK's No. 1 Trade Kitchen Supplier.
Scritti dall'azienda
Unit A, Ranalah Industrial Estate, New Road, BN9 0EH, Newhaven, South East, Regno Unito
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Unfortunately we have had a very disappointing experience with a Howdens Elmbridge kitchen. The designer did not measure from floor to ceiling and, as a result, the kitchen did not fit. The position of the boiler was also not measured so this did not fit in the cupboard and, as a result, the boiler has had to be moved. At the point at which it became clear that the boiler measurements were wrong, instead of accepting that there had been a mistake and outdated measurements had been used, the designer remained insistent that the old boiler had still been in place when she took the measurements, which was not the case. The general approach was to pass blame for everything onto either myself or the fitter, with Howdens seeking to absolve themselves of responsibility. The depot suggested to the fitter on multiple occasions that Howdens' errors could be rectified using, in effect, poor quality workmanship. Because the fitter takes pride in his work unlike Howdens, it would appear, he was not prepared to go ahead with these. What was particularly upsetting was the way in which the depot gave information verbally and later denied this when it suited them. The fitter says that this is the most difficulty he has ever had with a kitchen installation. Despite having decided to source the worksurface from elsewhere because of all of these issues, I still have an invoice for an aborted templating appointment charge of £318.52 under dispute.
We were planning to source two more kitchens from Howdens but are now considering other options.

Risposta di Howdens - Newhaven
Many thanks to Newhaven Branch, especially Jacky today. They are always so helpful, but went the extra mile on Friday when I was planning to finish a job and found I needed an extra item to enable me to finish and invoice. Not in stock, but had her van pick up and get back to depot by the time I came to pick up other stock. Great service!

Risposta di Howdens - Newhaven
Newhaven depot is THE BEST. The whole team go above and beyond. 5 stars all the way. Thank you all for all your help over the years that I have dealt with this depot.

Risposta di Howdens - Newhaven

Risposta di Howdens - Newhaven
Knowledgeable and helpful staff instore.
Good knowledge of stock and enthusiastic to help.

Risposta di Howdens - Newhaven
It is such a pleasure to deal with helpful happy people.
Jackie runs a brilliant team & every interaction with them has been a delight.
I know clients are quick to complain when there's a problem but rarely say 'Thank you' for good service.
Thank you Jackie, you & your team are brilliant!

Risposta di Howdens - Newhaven
My order was efficiently taken & dealt with, delivery was on the time agreed. Communication was great.
A pleasure to do business with!

Risposta di Howdens - Newhaven

Risposta di Howdens - Newhaven
James the assistant manager at Newhaven
Has provided excellent service, nothing was to much trouble

Risposta di Howdens - Newhaven
Helpfull friendly staff all ways there to help and advise.

Risposta di Howdens - Newhaven
Good service as always willing to help with any problems

Risposta di Howdens - Newhaven
Great kitchen design service and very helpful with delivery and spare parts returns.

Risposta di Howdens - Newhaven
We recently bought a kitchen through Howdens Newhaven. From start to finish, from the house call to design the kitchen through to the end of the project and credits for items not used, James Harris was first class. He understood what we were trying to achieve and responded with flexibility and patience to our changes of mind. We used our own fitter, who had not worked with a Howdens kitchen but James was always ready to advise with the complicated elements. The delivery men, worktop templates and fitters were all friendly and professional.

Risposta di Howdens - Newhaven
There was an issue with an already purchased worktop, I was lucky enough to be served by the lovely Jackie (phone). Her excellent efficiency, manner and humour provided a great customer service.
Jackie dealt with the problem without hesitation, she was everything a company could ask for all wrapped up in one. Thank you so much Jackie, not only did you save the day, you went out of your way to make sure your customer really did feel they came first, even though I think that was you!

Risposta di Howdens - Newhaven
Ordering from start to finish is perfect timing. On time delivery on time and any questions answered

Risposta di Howdens - Newhaven
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