Sales design was excellent with Tabitha and we were very pleased with our kitchen units. Where Howdens let us down was with the slate counter tops. Again they look great from a distance but on cl... Leggi di più
L'azienda ha risposto

Unit 9, Spott Road Industrial Estate, Dunbar, EH42 1RS East Lothian, Scotland, GB
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Sales design was excellent with Tabitha and we were very pleased with our kitchen units. Where Howdens let us down was with the slate counter tops. Again they look great from a distance but on cl... Leggi di più
L'azienda ha risposto
Dunbar manager very helpful and willing to go the extra mile for my very specific request for an item that was actually discontinued .
L'azienda ha risposto
Always very helpful and very knowledgeable about the products. It always a pleasure
L'azienda ha risposto
The Staff are always very helpful and are definitely worth the 5 stars.
L'azienda ha risposto
The UK's No. 1 Trade Kitchen Supplier.
Scritti dall'azienda
Unit 9, Spott Road Industrial Estate, Dunbar, EH42 1RS, East Lothian, Scotland, Regno Unito
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Risposta di Howdens - Dunbar
Sent a rough drawing with measurements for internal wardrobes & sliding doors as I said in emails I’m no drawer or designer! so was entrusting a designer to maximise to my height figure to 2400 I already was loosing space on width which I was asked about I didn’t mind that or the doors needing altered my joiner was well aware of both , there was no backs for these wardrobes apparently they go against wall ? Wasn’t made aware of that at the time ,Which was never gonna be the case as width was shorter than the space which I had accepted so assumed they would come with some sort of backing ! Wrong also for a designer not to maximise the height of 2400 and tell my joiner to use a blanking panel ? Eh no that’s not what was asked for I specifically had 2400 on rough drawing ,when I made it clear I wasn’t happy ,to then get an email from the manager
blaming me the customer ? No sorry that’s not on , will I use them again very doubtful been an account holder for years too and recently had a kitchen which I cannot fault ! would I recommend them for fitted wardrobes no I wouldn’t I could have got better at ikea !

Risposta di Howdens - Dunbar
Dunbar manager very helpful and willing to
go the extra mile for my very specific request
for an item that was actually discontinued .

Risposta di Howdens - Dunbar
Sales design was excellent with Tabitha and we were very pleased with our kitchen units.
Where Howdens let us down was with the slate counter tops.
Again they look great from a distance but on closer inspection you can easily see excess glue oozing out between side & top panels. Photos available.
We went back to discuss it with Howdens but all they suggested was rub it gently with sandpaper. If this didn't work then they would sell us a liquid which may help...
In the end, our excellent builder, Zoc Construction, used their fingernails to scrap it away.
After spending £9,946.28, we would have expected better after sales service.

Risposta di Howdens - Dunbar
The Staff are always very helpful and are definitely worth the 5 stars.

Risposta di Howdens - Dunbar
Howdens are unfortunately going the same way as a number of leaders in their field , Profit increasing and service decreasing .
Lack of stock, stock record accuracies , staff training of the system !! and transfer between branches does not work in favour of staff bonus scheme , never did . As an ex employee I have not been impressed by the level of service , staff interest in the job or lack of interest . We have had dealings with a number of branches both with my account and as a project manager for others .

Risposta di Howdens - Dunbar
Always very helpful and very knowledgeable about the products. It always a pleasure

Risposta di Howdens - Dunbar
As usual, any issues sorted, from a two min explanation, before arrival at the depot.
Does what it says on the tin. Davy C

Risposta di Howdens - Dunbar
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