Worst hotel experience of my life
Worst hotel experience of my life. They didn't even bother to clean the room after the previous guest. We had to ask them (in Italian) to clean, and all they did was add a roll of toilet paper and a couple of towels.
Furthermore, the electricity installation in the shower seemed very unsafe. The beds were horribly hard. Might as well sleep on the floor.
We left after night one, and were promised a refund by a staff member. We just had to reach out to Hotels.com. We did, and after a lot of time spent in their customer support, it was concluded that the hotel is not going to refund us at all.




