I’ve been a loyal Hot Diamonds customer for years, but my recent order has really let me down. I ordered three rings for Mother’s Day, all in size O (one listed as “Large” but equivalent to O). Whe... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Just received my perfect replacement MOP ring. Thank you to the team as a gesture of goodwill having replaced my 2 year old ring where the stone had come out. Reached out to them with my disappoint... Leggi di più
I placed an order on April 1st with high hopes for prompt delivery. Now three weeks and I haven’t received them. After reaching out to customer service, they assured me of next-day delivery, but tha... Leggi di più
Beautifully packaged love locket and great discounts and offers, but the product quality was not so great and loads of marketing mails. The glass fell out of the locket in less than a week, risking... Leggi di più
Dettagli dell'azienda
Informazioni di contatto
3,1
Nella media
27 recensioni
Nessuna traccia di inviti alla recensione precedenti
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Great Customer Service
I bought some lovely earrings last year but unfortunately there was a problem with one of them. I contacted Hot Diamonds and spoke to Agnes who kindly arranged for a replacement. They no longer had the design I had originally bought but I was able to choose another design which was also very pretty. It did take abit of time going back and forth mostly due to Covid and reduced staff due to furlough but I am really pleased with the level of customer service I received from Agnes and Hot Diamonds and would recommend them.
21 febbraio 2021
Non scritta su invito
Great service
I was bought a necklace for my birthday a few months ago and unfortunately the chain snapped. I emailed in and asked if they could send a new chain but they sent me a brand new necklace all together! I was really happy and it was fantastic customer service from Agnes. Thank you!
11 gennaio 2021
Non scritta su invito
Website no longer functioning
I have been a customer of Hot Diamonds for many years but now find I cannot log in to the website.
My details are no longer recognised and when I try to reset my password I receive no email.
I have contacted Hot Diamonds via the link on the website and have received no response.
Ironically I have received marketing emails from Hot Diamonds almost every day.
14 dicembre 2020
Non scritta su invito
Excellent Company, Excellent Items
Always very happy to buy gifts from Hot Diamonds.
Items are beautiful,
Customer Service is excellent.
Can’t fault products or company
10 agosto 2020
Non scritta su invito
am very happy with the gift for my mum…
am very happy with the gift for my mum for mothers, a fantastic site, will use again
28 marzo 2019
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Christmas let downs
Ordered items for Christmas last week, been waiting for delivery (website states a fast dispatch) called them this morning to chase only to be told they failed to monitor their stock levels properly and took orders for which they had no stock. They canceled my order so now it's likely I'll have to brace the high street panic as doubtful I'll get many online places that will manage delivery in time for Christmas... typical as I had finished my Christmas shop. Very disappointed, I wouldn't bother with a company so incompetent that they can't even manage the basics of stock levels. First time shopping with them and will be my last.
12 dicembre 2016
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there appears to be fake hotdiamonds silver all over the place!
I really don't know if this company is a dodgy chinese front for fake sterling silver but every hot diamond piece I have bought second hand has been a thick coat of silver plate.
not impressed.
27 febbraio 2014
Non scritta su invito
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