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Valutata 5 stelle su 5

A fantastic company to buy from. Customer service is incredible, very quick response time to emails within 24 hours and often immediately! Wonderful design and quality of products, have bought a num... Leggi di più

Valutata 5 stelle su 5

From the USA … I buy from HH because their products are so well made, functional AND fashionable! I love their air leggings. If there is on complaint, it would be - too much stick! But then when my... Leggi di più

Valutata 5 stelle su 5

Absolutely adore Horzehoods, everything I've purchased is absolutely spot on. From their amazing leggings (I've got so many! They're the only leggings I wear now), base layers, the 'Horses make me hap... Leggi di più

Valutata 5 stelle su 5

I have been purchasing my riding clothes from Horzehoods since 2023 and I honestly have never had riding clothes as good as these! There’s so much thought goes into the technicality of the materi... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli per equitazione

Scritti dall'azienda

HORZEHOODS©™ is an award winning brand and home to the renowned HH Unique Equestrian. The goal is always innovation, practicality and quality textiles.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

187 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,9

Tutte le recensioni

(187)

43 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Unique and innovative products

Unique and innovative products! I love my Horzehoods jackets. They look good and are practical and durable. My bionic jacket has been brilliant at the yard, both for yard work and riding.

30 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Professional garments that flatter and function!

I have ordered from Horzehoods numerous times over the years they have been running, never once being disappointed whether it’s saddlepads, competition wear, gloves or more recently their coats. Each garments is designed with user function in mind. Moreover championing inclusivity for both equestrians and their horses! Their size guides are always truthful and insightful and allow buyers to ensure they choose the correct garment. I’ve never had to return something!!

25 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Innovative and top quality

Have absolutely loved everything I have bought from HH
Jods are great quality and look really smart.
Saddle pads have innovative features and again great quality. We’ve just got one of the dressage pads with number attachments… so smart.
My daughter has just got one of the coats and loves it. Super warm.
The only drawback is everything is so nice and they keep bringing out new products so it’s costing me a fortune 🤷‍♀️

30 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Simply great...

Great service, great products, great value. I've ordered many times from Horzehoods and never hesitate to buy again. The materials surpass my expectations. I won't buy jodhpurs/leggings from anywhere else. Most recently purchased a coat and remain very happy with it. Exactly as described. The team are fab.

1 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Love this brand

Love this brand. I've shopped with horzehoods for years now, and changed shaped throughout. Always been happy with the quality and service. Items have always been true to size, I'm short and curvy so that can be a bit tricky sometimes. You can tell there is a real love for design and practicality. It also lasts. Big fan one of my favourite brands

30 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Best for quality unique designs and fit

Can’t say enough about this brand - everything I have is exceptional quality and fits great j manage a busy livery yard and compete my own horses I can ride several a day and I always feel comfortable and confident in HH . The fabrics feel great and are really technical keeping me cool in the summer and cosy warm in winter . The storm x coat is my must have item the warmest smartest coat I have ever worn . And the competition leggings with a contrast seat have been a game changer for me . This along with their great customer care and communication makes them my go to brand .

30 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Perfect for everyday riding come rain or shine!

I wear Horzehoods leggings every day for work. They are comfortable, easy to wear, and wash well. I take them on all my riding treks abroad, Namibia, Brazil, Columbia, Bulgaria, Spain, Tanzania. They are light for packing, durable, high wicking and dry really quickly. I love the double sided pockets, phone one side, tissue and lip balm the other. I now have 6 pairs 😊

30 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

I’m so impressed with all the items…

I’m so impressed with all the items I’ve brought from Horzehoods. The leggings fit beautifully and I think I have most of the colours….including the competition leggings!
Love the hoodies and Gilet…nearly every colour too!
My wardrobe is a HH haven…not many normal clothes!!
I’m guilty of wearing them out too….😩😀♥️

30 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Highly Recommend

First and foremost has to be the quality - sizes and description are always as stated. I have never bought anything from here that I haven’t been more than happy with and I do actually recommend. Service and communication is quick and easy - Deliveries have always been quick.

4 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Absolutely love these leggings.

Absolutely love these leggings.. have the white and navy/black. Couple of the pairs of the summer ones that are soooo lovely and thin (but still really supportive and a couple of pairs of tbr mix ones too… hhmmm addicted I think!! lol

1 dicembre 2024
Non scritta su invito
Valutata 2 stelle su 5

Legging Breeches run at the seams

I purchased the legging breeches in black and white.
So far wore the black ones one time to a funeral 2 days after I received them and they had runs from the seam.
When I contacted the company, they blamed me for it. They said an animal must of scratched me or I got caught in something. Ha!
They have runs in 2 separate places.
Unless someone attacked me at my father’s funeral that I wasn’t aware of.
As a clothing store owner myself, I would never blame a customer for damage clearly coming from the seam.
I am slim and ordered the correct size.
They offered a $10 discount for my next purchase.
What a slap in the face.
No next purchase.
Too bad because they were cute for about 2 hours.
I have pictures but can’t upload on this site.

11 ottobre 2024
Non scritta su invito
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Risposta di HORZEHOODS®️

Subject: Your Chargeback Refund & Keeping your Full Order


I hope this message finds you well.

I would like to address your recent correspondence regarding your purchase of two pairs of our leggings. Upon your initial contact with our customer service team, you reported a pull on one of the items after wearing it. It is important to clarify that this issue did not originate from the product as it was received. We pride ourselves on fair trade practices and are more than willing to accept legitimate defects, such as stitching or seam-related issues, for which we would not hesitate to offer replacements. However, it is clear that the situation you described arose after the item was worn and from accidental damage.

Our customer service representative extended a goodwill credit note to you, which you chose to decline and in your email tones i had staff pass to myself as did no longer want to become upset. Subsequently, I replied on several occasions with zero response.

To ensure that you had a satisfactory resolution, I personally proposed a complimentary free return label so you could return the entire order despite their being no issues you proposed with the second pair for a full refund upon return. Unfortunately, your response to this offer was to not reply. Additionally, I reached out to you again via email, but did not receive a reply.

It is worth noting that at no point did you indicate there was an issue with the second pair of leggings. Therefore your full order

In light of the situation, it is disheartening to see that instead of engaging with our customer service to resolve your concerns, you opted to initiate a chargeback through your bank for the full amount including the second pair; while keeping both pairs of leggings. This action can be perceived as an attempt to defraud our business, particularly given that you chose not to engage in sending the items back. Keeping products and receiving a refund is not genuine nor moral.

As an online retailer, we understand the challenges and risks associated with fraud. However, it is crucial to maintain integrity in our transactions.

I have full confidence in my customer service team and stand by the principles of fairness our company embodies.

It is vital to recognize that not always is the buyer correct despite a negative review, I sincerely hope that you approach future transactions with greater respect for the businesses you engage with and hope in future you understand nobody is entitled to expect free products from a company and a full refund along with ignoring all resolution attempts.

You mention 'no next purchase' however your details have been passed on to our bank along with all evidence and we regret to inform we do not need nor want customers with this integrity to place orders with us.

Best regards,

Stacey
Director
HORZEHOODS

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