Customer service. Maddie was brilliant. Gave me all the information I asked for, good communication and very helpful! She even helped with the delay in my delivery even though she had finished wor... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Ordered two wall mats for our horse box to repair the damaged panels. The panels were very reasonably priced, were delivered within a couple of days by reliable company and were as advertised. The del... Leggi di più
L'azienda ha risposto
From first ordering to delivery this was a perfect transaction. The mats are well priced, and although on back order, as they and the fixing pins were out of stock, they were available when advised, o... Leggi di più
L'azienda ha risposto
Maddie is a star, saving me over £100 on delivery charges alone. I cannot recommend The Horse mat Store enough. I received my rather bulky item within 48 hours, which is simply a great service.... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Servizio di equitazione
- Negozio di articoli per equitazione
- Palestra
- Campo di equitazione
- Fornitore di prodotti di gomma
- Stalla
Scritti dall'azienda
Horsemat Ltd are suppliers and installers of quality stable mats - equestrian matting, matting for horse walkers, grass mats, matting for horse boxes & trailers and paddocks. We also, supply and install many products for kennels, gyms, sports areas, driveways, gateways, car parks, there aren't many scenarios we haven't come across in 20 years! As a small family company, we really pride ourselves on our personal customer service, we set our standards bar at Charles Kingsley's quote "Do as you would be done by" . We believe customer service is in decline and would like you to experience the standard that we would hope for ourselves. We genuinely care about our customers, their requirements and seeing your enquiry all the way through from your vaguest thoughts to the delivery or installation of your mats. Your satisfaction is our motivation, we will never unnecessarily sell you a product that you don't need. We never say that things don't go wrong, but if they do we will do everything in our power to put it right, quickly and efficiently for you. If you need a mat for it Horsemat has you covered with not only great products but fantastic service! We invite everyone to review us, and are enormously proud of and appreciate our Trustpilot reviews.
Informazioni di contatto
The Old Stables, Goldingham, CO10 7ER, Sudbury, Regno Unito
- 01787 886929
- sales@horsemat.co.uk
- www.horsematshop.co.uk
5,0
Eccellente
944 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Horsemat ltd
Thank you for leaving us a 5-star review, we were delighted to be able to help you with your installation.
Risposta di Horsemat ltd
Thank you Jill for taking the time to leave us a lovely review. We are always happy to help our customers on the phone.
Grass Matts
Great communication, price, and super fast delivery.
Definitely recommend, you won't find cheaper or a better service .
25 settembre 2024
Risposta di Horsemat ltd
Thank you so much for leaving us a lovely review. We were so happy to be able to advise you and help you quickly.
Risposta di Horsemat ltd
Thank you for taking the time to leave us a great review, we were delighted to be able to help you.
Risposta di Horsemat ltd
Thank you so much Tracy for taking the time to leave us a lovely review. We were so happy to be able to help you.
Brilliant service
Brilliant service, product was exactly as described and delivery was spot on
29 agosto 2024
Risposta di Horsemat ltd
Thank you for leaving us a great review. We were so pleased to be able to help you with both your orders and you are so happy with your mats.
Great company
Really pleased with my purchase of stable mats from horsemat ltd. Good value, quick delivery and friendly service. I would highly recommend
2 settembre 2024
Risposta di Horsemat ltd
Thank you for taking the time to leave us a lovely review. We were delighted to be able to help you.
Risposta di Horsemat ltd
Thank you for taking the time to leave us a great review. We are always happy to help and advise when customers give us a call, it was our pleasure to help you with your ramp matting.
Risposta di Horsemat ltd
Thank you for leaving us a lovely review. We were so happy to be able to help you, so quickly!
Risposta di Horsemat ltd
Thank you for taking the time to leave us a great review. We were delighted to be able to advise you with the simplest way to install your wall mats!
Risposta di Horsemat ltd
Thank you for taking the time to leave us a lovely review, we were so happy to be able to help guide you to the right product!
Really helpful people and super quick…
Really helpful people and super quick delivery :)
13 agosto 2024
Risposta di Horsemat ltd
Thank you so much for taking the time to leave us a lovely review. We were delighted to be able to help you again - one of us remembered your name from 13 years ago!
5 star and more
5 star and more! A really friendly, professional company who go out their way to make sure the mats fit perfectly. Totally recommend them.
17 agosto 2024
Risposta di Horsemat ltd
Thank you Jennifer for your lovely review, it was our absolute pleasure to help you revitalize your horsewalker!
Very helpful and kind with instant…
Very helpful and kind with instant response to my urgent request. Thank you so much!
5 agosto 2024
Risposta di Horsemat ltd
Hi Lisa, Thank you so much for your great review, we were so pleased to be able to help you quickly and we are keeping our fingers crossed that your boy makes a speedy recovery!
Risposta di Horsemat ltd
Thank you so much for taking the time to leave us a great review! We were delighted to be able to help you again.
Everyone from the Horsemat team that I…
Everyone from the Horsemat team that I interacted with was fantastic - extremely helpful and good-humoured. Very competitive pricing as well for the amoebic mats. I would totally recommend Horsemat.
26 luglio 2024
Risposta di Horsemat ltd
Thank you so much for taking the time to leave us a lovely review. It was our pleasure to help you - we got there in the end! There is absolutely no doubt...Humour helps us get through the day!
Above and beyond
Above and beyond, great knowledge of the product, brilliant and useful advice on installing and just very professional all round.
26 luglio 2024
Risposta di Horsemat ltd
Thank you so much Sarah for taking the time to leave us a lovely review, it was our pleasure to be able to help and advise you. We enjoy a "different" application and "matting for round vegetable patches" is a fairly rare one! We look forward to helping you with your next collection!
Great service quick delivery
16 luglio 2024
Risposta di Horsemat ltd
Thank you for leaving us a great review. We were so pleased to be able to help you.
Responded to query quickly & prompt…
Responded to query quickly & prompt delivery by reputable company
9 luglio 2024
Risposta di Horsemat ltd
Thank you for taking the time to leave us a great review. We pride ourselves on being as proactive as possible and were delighted to be able to help you.
Service was great and mats are exactly…
Service was great and mats are exactly what I wanted
3 luglio 2024
Risposta di Horsemat ltd
Thank you for taking the time to leave us a lovely review. We were so pleased to be able to help you with your collection.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.