Home Instead Senior Care Recensioni 169

Absolutely no problem with the carers from Home Instead in Hereford who did a good job caring for my sister in law, but read the small print of the contract. There are charges at the same rate if you go into hospital or for any reason even when you have no need of care. We have switched to a care company that does not charge if care is temporarily not being provided.

I was working as a caregiver in Iowa CIty and I thought that it was a good company to work with until I witnessed some things that weren't so good. First of all, I ended up getting sick with the stomach flu and today, June 26, 2024, I had to take my son into the hospital for the same thing. The manager, Becky, decided to fire me through the email that she sent me and then later decided to call me "to see if I had gotten the email." She likes to gaslight people due to having issues in her past so she thinks it's okay to do it to other people. The secretary, Theresa, likes to talk bad about the clients behind their backs. So I had an issue with a client the other day and couldn't figure out with to do and Theresa told me that the clients "likes to complain about anything and everything." I would be very careful around these two people and I would document everything as well as take pictures.

A little heads up, what you can expect, from Home instead, if you go for an interview with them.
This was the Norfolk/Cambridge branch, in the UK.
So, yesterday I had an online interview with Home Instead, and I thought it went fine, but obviously not, as I didn't get the job.
The young man, said that at the end of the day, he would contact me, he didn't. I had to chase up an answer today.
It is what it is, not getting the job, that one has applied for, but the reasons given were so completely untrue and unfair. But that just shows, that if a company is behaving like that, then it is of course, best not to work for them.

The reasons they gave me was, that I didn't show interest in the work...I was shocked to hear that, as I most definitely showed great interest, in working with the elderly clients. I kept on asking questions, whether it was ok, to do gardening with the clients, and cooking, baking, painting, arts and crafts etc.
I also asked for advice, in how to deal with challenging situations, if they should arise.
So, I did ask many questions about different scenarios, and also asked if I could do certain activities with them, such as gardening, baking, etc.
If that is not showing interest, and involvement in the job, I don't know what is.

Then they also mentioned, that being dressed in a hoodie, was not considered appropriate and unprofessional...Now this also shocked me, as my hoodie was down, it was obviously NOT over my head, it was down, so my whole head was visible, of course.
I was wearing a clean hoodie, casual relaxed clothing. For this line of work, I would have thought, that this was accepted, as you are to spend, a lot of time, with the elderly client in their homes, so being in comfortable clothing, is a must.
This is not a front of house position, in a corporate business, or in a Hotel. This is looking after elderly clients in their homes, for two weeks at a time, so relaxed clothing should definitely be accepted.
But clearly it is not.

Another reason, was that I didn't have a fixed address...also not correct. I live in between my caravan, and my art workshop at the moment, while I am looking for a house. However, I have a postal address, where they can reach me, and most importantly, via my phone obviously.
I will anyway, be away for two weeks at a time, with the client, so those reasons, are completely unfounded.

The only thing, that was close to resembling any truth, was that I didn't know much, about the company, other than it takes care, of elderly people.
I find this to be so irrelevant, whether you know the whole Wikipedia, about the company, when it was created, every single detail, etc.
They work with elderly people, provide in-house services for them for two weeks at a time, that involving, cooking, gardening, walks in the park, shopping, etc. that should be enough to mention that, and I did.
You may know, all the bio about the company, but still not be a good carer, that doesn't ensure, that you are good at your job. It is about being good with people, and I am.
it is some weird criteria, and very robotic, the way they judge, whether you are suitable for the position or not.

In this case, the reasons, they gave me, about why, I didn't get the job, was also very untrue and unfounded.

It seems like they are very incompetent rigid and soulless, no passion for engagement with people, nor do they seem to have any skill, in hiring people.
They seemed more interested in the job candidates, knowledge of the company logistics, and how they are dressed, rather than if the job candidate is a warm, caring person, who really would be good as a carer.

Their reviews speak for themselves, they have 63% one-star reviews and less than 30%, five-star reviews, and that is from both relatives of the clients and people who have worked for them, or been in the onboarding process.
Cold and uncaring people. Would definitely NOT recommend Home instead.

So now you know, what you can expect, from having an interview with Home instead.

Karina

Kim has been doing an outstanding job at Lord Rosebery Lodge, providing exceptional care to one of our residents. Her kindness and friendly demeanor make a significant difference in the daily lives of those she assists. Kim's dedication and compassion truly stand out, and her hard work is greatly appreciated. Well done, Kim!

From the first moment I had a feeling of genuine, heartfelt care that Amanda from Home Instead had, she speaks from the heart and delivers what she promises. An amazing person to work with and delivers consistently high standards not just in her own work but that of the company as a whole.

I have worked for home instead, lytham, fylde and wyre for 5 years. It's a great company to work for. All the staff,carers and management, are fantastic! I wish I had started years earlier instead of working in offices!

I went for an interview in the cork south office, did the interview, completed all training, I had holidays booked ever before the job which I explained, they wanted me to come in and sign contracts which I agreed got a call from the manager, she was closing my application, I was treated so bad, avoid this office

racism and slavery in Guildford

Home Instead helped my mother regain her ability to live independently and they provided excellent and professional care during a difficult time. I called them late one night to leave a message after learning my mother was being discharged from a rehab facility to a nursing home because she wasn't progressing with walking or eating. I knew in my heart that my mother would be happier and would make progress if she could return to her own home but she would need 24-7 caregiving for a while. To my surprise, Kevin Ledgerwood answered the phone that night and met me the next day at my mother's home. Then, he went to the rehab facility to meet my mother and speak with the staff and assure them that Home Instead would provide caregiving immediately. Shelby Coffee carefully arranged caregiving schedules so there was no gap in coverage and she updated me often about my mother's condition and she made home visits multiple times a week. The caregivers went above and beyond, encouraging my mother to walk and eat and, under their kind and patient care, my mother regained strength and happiness. I highly recommend this awesome group of people.
Laura V

I have worked for Home Instead Chichester for 2 months now and it is the nicest, friendliest place of work. The Care-Pros are amazing, our Client team are amazing, everybody in the office and out on the field go that extra mile to make you feel welcome and help in anyway they can. Lots of opportunities to develop, I can't fault them (Chichester GB)

After training and starting work at home instead Worcester, I was not informed it would be a zero contracted hours… so as I wanted to further my career in care, I got offered a job with the NHS to work and train as a nurse associate and get a degree. I got a voice mail from the manager Karen very rudely asking what is going on, as had received a reference for me, she called me into the office and asked what it was about , when I explained I wanted to further my career in care and be a nurse associate, she snotty said “ and what is that” so I explained I’d get a degree in nursing. She said I was not a fit for home instead and would not go past my probation, which is fine by me.
I said I would drop my bag of supply’s off but a family member past away, I emailed Karen explaining a family member past away and would get the bag to her the next day….. I received an email from Abby stating that I would not be getting paid for the hours I’ve worked and trained for…. I emailed back stating that By law (Employment Rights Act 1996), your employer must pay your wages on your agreed pay day, I have contacted head office through phone and email and no reply…. Avoid this care service at all cost !!!!!!!!

We couldn’t have been happier with the service and care that we received. Tula in particular was a pleasure to have around at a very hard time. I would recommend Home Instead to anyone. All I ever wanted was for my Mother to pass away peacefully in her own home. This was only possible with Home Instead.

My elderly mother with Alzheimer's got home instead care from 16th January 2024. Unfortunately she went into hospital on 17th Feb 2024 and ended up in a nursing home so home instead had to be cancelled from that date. Whilst I cannot fault the carers that came to see mum for a total of 4 hours only per week I think the company are greedy as my mum has ended up paying £1502 for a total of 20 hours care as she had to pay an initial £200 registration fee and had to pay for 30 days after she went into hospital for no carers caring for her. Rip off company.

lots of reaearch. This 'care' company in my experience was totally inaquate. They failed my Mum in not providing meals, left food to go bad. I had to prompt them in almost all espects of basic care requirements for my Mum. They were useless and staff changed far too often. Care staff wages very poor compared to other care companies. I changed to a far better company called 'Second to None'....total turn around for my Mum...I didnt need to supervise them. There isn't an option to provide zero stars

Outstanding care for my mother, took notice of all medical directions and all carers were a joy . would always recommen

The company ignored previous instructions derived from medical professionals to NOT give sugar to a family member which led to sugar poisoning and an emergency visit to hospital.

The owner showed zero remorse which is a disgrace.

They will call you for unpaid induction and unpaid training with DBS cost on yourself and knowing well there is nothing to lose for them, they'll be as rough and if needed unprofessional with you only to test if they can easily push you around when you start working or not. Will make you go through a month-long online training for no pay and can very easily tell you they are not onboarding you for whatever reason when in fact its a zero-hour contract and they know they do not have enough hours to provide. Very unpleasant experience, stay away from this company. A total rip-off. (Home Instead Swansea)

Great company, I've had lots of experience with care companies and this is by far the best. Expensive but worth it for peace of mind. Far better than competition (in Cannock anyway)

Appalling Company , interview October asked to come back as nobody else turned up , would reimburse travel (never mentioned again)
Had to do online training despite over 40 years in Care , Had ton pay for DBS £45 increase car insurance as well , after doing all this Training manager left overnight (wise move) person who took over totally clueless, decided not to take job after 2 more day sessions , have r nailed TWICE asking for reimbursement of DBS and time not a single reply , very Unsympathetic and avoid at all costs

This is an update to a previous review and one which I am saddened to write. I originally only wanted a one off 24 hours care. The person who I spoke to advised it was better to sign up for a package so the care giver assigned to mum whilst I was away would be familiar with her routine and mum would get to know her. This did not happen. One of The care givers assigned to mum I only met the day before I flew out and I never got to meet the second carer. This meant vital information was not passed on from the carer I met to the one I didn't. Please let me stress the carer I met was lovely and very nice and I know she did her best but mum is incredibly high needs. 98 years. End stage dementia not mobile and a catheter. I was assured at time of signing up that this company specialises in this type of care. Was my mother in mortal danger? No. Could my mothers health been compromised had I been away longer? I believe so. Again everything the carers did was with good intent and I'm sure they were kind and caring to mum but I firmly believe they were not equipped training wise to care for mum. Everything I have said here I have also emailed the company with this so my comments should not be a surprise. I also accept some responsibility. I was so exhausted and stressed I wanted to believe everything they said and I should have asked more questions. Billing was also an issue. I arrived home ,to a broken washing machine, the door to my front loader had been ripped off. No note no apology. But I digress. So on the Saturday I received a message to say that the company had tried to debit my credit card for $5,500 and it had failed. Well yes I wasn't sent an invoice nor advised in advance this amount which is huge for 4 nights was going to be deducted. After much arguing and toing and froing I eventually got the cost of my new machine taken off the invoice. It has ruined my holiday and I'm more stressed than ever. To summarise this is a company. They are not a charitable institution. They are in it to make money and that's fair enough. All I'm asking is please do not make promises that cannot be fulfilled. For everyone else. Ask questions don't take things on face value. I should have stepped up and done my own due diligence which I sorely regret not doing. This company is probably no better or worse than any other. There are many care providers out there. Find the right one for you. I didn't to my regret.
So I am editing this review. I have just seen the credit card amount they deducted to find they have charged me $99 more than the amended invoice I was sent. So guess I'm paying money towards my machine they broke. He very careful of this company. It's extremely sad to think they would amend and deduct extra without advising me. You know they can keep the money. I can put a full stop after this and move on knowing I am an honest person. The same cannot be said for this company.