Homebase - Tunbridge Wells Recensioni 

67
TrustScore 4.5 su 5

4,4

Unit 1 A, Linden Park Road, TN2 5QL Tunbridge Wells, Kent, GB


Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 2 stelle su 5

Sadly 19 of the 25 tiles were found to be broken after I had taken out the first 6 good ones. The damage indicated the box had been dropped at the original warehouse, not by the courier, who used a se... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My order was ready to collect very quickly after ordering.. When I arrived at the store to get my order I was served by a friendly member of staff. She was able to find my order quickly. The whole tr... Leggi di più

Valutata 5 stelle su 5

Throughout the Tunbridge Wells store we found the staff exceptionally helpful. In the plants area the lady staff member was so knowledgeable and courteous. The gentleman at the door similarly helped u... Leggi di più

Valutata 5 stelle su 5

I regularly visit Homebase in Tunbridge Wells (Linden Park Road) and am often served by a lady called Shelly (Operator number 232928). She is always helpful and cheery. Great customer service attitude... Leggi di più


Dettagli dell'azienda

  1. Negozio di articoli per il rinnovamento della casa
  2. Negozio di forniture per il bagno
  3. Negozio di bricolage
  4. Negozio di mobili
  5. Vivaio e articoli per il giardino
  6. Negozio di mobili per cucina

Informazioni su Homebase - Tunbridge Wells

Scritti dall'azienda

Homebase

Scritti dall'azienda

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Informazioni di contatto

  • Unit 1 A, Linden Park Road, TN2 5QL, Tunbridge Wells, Kent, Regno Unito

  • 0345 640 7071

4,4

Eccellente

TrustScore 4.5 su 5

67 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 47% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(67)

755 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Not enough staff so no one to help me…

Not enough staff so no one to help me out with a large box of garden furniture- had been to Sevenoaks previous week and they were so helpful

24 luglio 2024
Non scritta su invito
Logo di Homebase - Tunbridge Wells

Risposta di Homebase - Tunbridge Wells

Hi Heidi,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Valutata 5 stelle su 5

Very helpful staff team at Tunbridge Wells

Throughout the Tunbridge Wells store we found the staff exceptionally helpful. In the plants area the lady staff member was so knowledgeable and courteous. The gentleman at the door similarly helped us with specific questions and took time to take us to the area where we found what we were looking for. Amari on the till could not have been more helpful - friendly, enthusiastic and smiling throughout. Great advocate for Homebase.

21 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

parasol base

Went in to buy a parasol base, I didn't know which one would be big enough for my parasol. A very helpful member of staff helped me, even unboxing the product so I could check the size

20 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Store was very well presented

Store was very well presented. Staff members were very helpful, Alison helped us locate the house plants, another staff member helped us to locate the rotary airer covers and Shelly who served us on the checkout was also very helpful and polite.

7 giugno 2024
Non scritta su invito
Valutata 3 stelle su 5

Order was ready but staff disengaged

Order was ready but the energy, or lack of, from the staff member did not inspire confidence. We were also incorrectly directed to the wrong part of the store when there was a whole display in the correct area!

7 luglio 2024
Non scritta su invito
Logo di Homebase - Tunbridge Wells

Risposta di Homebase - Tunbridge Wells

Hello Carol,

Thank you for your review, we're sorry that the customer service you received was not to the high levels of customer service we expect at store.

Kind Regards

Team Homebase

Valutata 5 stelle su 5

Brilliant staff

The staff. I lost my long-cherished gold ring in the store whilst plant shopping. Assistant handed it in, my panic call when I arrived home got most reassuring response and today I was treated so well by everybody when I went in to collect it.

6 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Extremely unhappy box smaller from…

Extremely unhappy box smaller from store to boxes purchased on line but same price?

Also box cracked ????

1 giugno 2024
Logo di Homebase - Tunbridge Wells

Risposta di Homebase - Tunbridge Wells

Hi Mary,

Thanks for your feedback. We’re sorry for any disappointment this has caused to you. Sometimes our online and instore pricing/promotions do differ - You can find all our pricing policy here - (https://www.homebase.co.uk/customer-services/resources/pricing-policy.list) Please reach out if you need any further support.

Thanks,

Team Homebase

Valutata 3 stelle su 5

Grubby environment

The click and collect service was good but the whole store was grubby and poorly presented .

27 maggio 2024
Non scritta su invito
Logo di Homebase - Tunbridge Wells

Risposta di Homebase - Tunbridge Wells

Hi Patricia,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più