Homebase - Sittingbourne Recensioni 

126
TrustScore 4.5 su 5

4,3

Sittingbourne Retail Park, Mill Way, ME10 2XD Sittingbourne, Kent, GB


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Scopri cosa dicono le persone

Valutata 4 stelle su 5

All three bags of compost that I ordered were split and held together by thick black tape. I should have returned the order to the store particularly as one bag was significantly lighter but I didn’t... Leggi di più

Valutata 5 stelle su 5

The assistant at the collection point was extremely helpful. I needed top soil in addition to the planter that I ordered for collection. The assistan loaded the trolley and took it to my car and off... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

The worst customer service I have ever had. Rude and unprofessional disrespectful and uncaring staff I have ever come across. Paid for item online as stated two in stock traveled for 45mins to colle... Leggi di più

Valutata 5 stelle su 5

Customer service staff Alison and Cheryl . They allowed me to take a put together flat pack stackable shoe shelf that was on display. I am incapable of putting flat packs together so am very gratef... Leggi di più


Dettagli dell'azienda

  1. Negozio di articoli per il rinnovamento della casa
  2. Negozio di forniture per il bagno
  3. Negozio di bricolage
  4. Negozio di mobili
  5. Vivaio e articoli per il giardino
  6. Negozio di mobili per cucina

Informazioni su Homebase - Sittingbourne

Scritti dall'azienda

Homebase

Scritti dall'azienda

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Informazioni di contatto

  • Sittingbourne Retail Park, Mill Way, ME10 2XD, Sittingbourne, Kent, Regno Unito

  • 0345 640 7178

4,3

Eccellente

TrustScore 4.5 su 5

126 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,3

Tutte le recensioni

(126)

741 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I was in Homebase this morning looking…

I was in Homebase this morning looking for a million things and didn’t know where to start, luckily for me Richard came to the rescue and helped me find everything with ease, he even helped me get things off the shelf that I couldn’t reach, he then took me to a check out where Trish and her wonderful self helped me bag up my goods and made me laugh and smile!!

21 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

Happy, cheerful staff

This was a really quick stop, as I knew exactly what I wanted and where it was. The two ladies on checkouts were helpful and happy, and talked to me about some decorating items on the ends of their checkout that I might find useful. I didn’t buy them on this occasion as I already had one of the items, and didn’t want the other. I wass as really struck by how cheerful the staff were. I think their names were Grace and Irene (but my memory is shocking!)

18 ottobre 2024
Non scritta su invito
Valutata 1 stelle su 5

Wrong item was picked by Sue so when I…

Wrong item was picked by Sue so when I turned up for click and collect it would have been quicker for me to get it but obviously that’s not the point of click and collect so was quite a waste of time.

9 ottobre 2024
Non scritta su invito
Logo di Homebase - Sittingbourne

Risposta di Homebase - Sittingbourne

Hi Lace,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase

Valutata 1 stelle su 5

Use Screwfix in future!!

Purchased 5 floating shelves of various sizes online using the click and collect service. Was expecting them to be ready for collection in a trolley of some description as 2 of the shelves were 1200mm 1 was 900mm and 2 were 600mm but no, they were placed into my arms to carry out to my vehicle. Because I was loaded up like a human donkey, I was unable to check the condition of the goods until I arrived home. Upon inspection, I found one shelf to have no packaging whatsoever and missing it’s fittings and 2 of the other shelves, despite being packaged as I would expect, were marked, dirty and had some minor damage. Very poor service, and very poor quality of product. Precisely why I ordinarily use screwfix!

13 ottobre 2024
Non scritta su invito
Logo di Homebase - Sittingbourne

Risposta di Homebase - Sittingbourne

Hi Chris​,

We’re sorry you’ve had a disappointing experience. We pride ourselves on our customer service, so we really appreciate you bringing this to our attention. We have shared your feedback with the store management team to review further. We would love to support in getting this resolved for you, please fill in your details in the following link (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb) and we’ll get back to you as quickly as possible.

Thanks,
Team Homebase

Valutata 5 stelle su 5

Great sofa

After looking at numerous sofas on line we came across exactly what we were looking for in Homebase.
Right colour right size.

We were able to choose the date of our choice for delivery which was great.

A very well made 2 seater sofa in a lovely light grey colour.
Very pleased with our purchase.

2 ottobre 2024
Valutata 5 stelle su 5

Alex was amazing!

I met Alex at the collection point, and as I wasn't sure if my sofa bed would fit in my car, he went above and beyond helping me.
He was thoughtful, practical, kind and together we unpacked the item, measured it and then he helped me put it in my car with a smile.
Pls say thank you and trust you have a great employee 🤓👏👏

3 ottobre 2024
Non scritta su invito
Valutata 2 stelle su 5

We waited ages at the click and collect…

We waited ages at the click and collect counter pressing the call button a couple of times and nobody came to serve us so we had to go round the back of the counter and collect the pots ourselves. The pots were quite badly damaged to the point where they gave us 10% discount on them at the till

2 ottobre 2024
Non scritta su invito
Logo di Homebase - Sittingbourne

Risposta di Homebase - Sittingbourne

Hi Karen,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase

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