Rayleigh store - queue at least 10 customers deep and only one checkout open. Other members of staff visible on the shop floor yet no attempt to proactively support the one lady trying to run a checko... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Rayleigh store - queue at least 10 customers deep and only one checkout open. Other members of staff visible on the shop floor yet no attempt to proactively support the one lady trying to run a checko... Leggi di più
L'azienda ha risposto
Sam in Kitchens at Rayleigh Homebase went above and beyond to help us and nothing was too much trouble. She spent hours planning our kitchen last year which sadly didn't happen, then did it all agai... Leggi di più
Ian Samuels was helpful and kind during our first experience of designing and buying bits for our new home. He asked important questions which helped us to understand and plan what we wanted practical... Leggi di più
Bought paint samples and two new cushions. Jessica very helpful at the tills and about making sure if we needed to return anything just keep hold of the receipt and there’s no problem at all. Sometime... Leggi di più
Scritti dall'azienda
Scritti dall'azienda

23-25 Stadium Way, Benfleet, SS7 3NT, Rayleigh, Essex, Regno Unito
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Parcel was missing have phoned 4 times each time given a different story was now told on Thursday I have to continue waiting u til delivery people contact homepage who will at sometime contact me the parcel has been overdue nearly 2 weeks the treatment I have received has been lots of different stories from being told its on way then will be with you last Tuesday to now wait for call will think twice about buying from homebase again

Risposta di Homebase - Rayleigh Weir
I phone up to enquire about paint being made up. Answered the phone super fast and was so helpful. Popped in later today and got it made up. Some of the best customer service I have had. I special shout out to Kimbo my cashier, she was so lovely and friendly. I would highly recommend and look forward to going back into store.
Process was fine and easy but the fixtures were all missing from the item.
**EDIT**
Shop called and rectified and had the fixtures ready for me to collect. Lovely staff & very helpful despite the minor inconvenience

Risposta di Homebase - Rayleigh Weir
Had what was needed at a competitive price and delivered safely and securely on the date agreed
Easy to collect & polite helpfull staff
I would use click & collect again
Mark and Jessica at the Rayleigh Weir store were extremely helpful with our storage needs in store today. All done with good humour and practical guidance. Nothing was too much trouble. Excellent customer service and we will definitely be back! B&Q who?! Homebase all the way!
The advisor was so helpful and done a fantastic plan, and did everything to save us money where he could.
Would recommend.
Very helpful assistant at the Homebase store - no problems picking up our purchases
The Service and the knowledge was 100%, from the helper on the desk, nothing was too much, I came away very positive that what I had bought was right for me with the fantastic help from Jerry, Thank you Jerry very much.
we decided to get a new kitchen and are so glad we went with homebase the quailty of units are perfect and the service we recieved from ian samuals at the rayliegh branch has been first class . we were kept informed constantly about deliveries etc and it went smoothly .best service thank you
Selling for cheaper than supplier. Very quick delivery
Lovely lady, very helpful
Sharon, Angela and the man mixing the paint
Amazing service from all of the staff at this store. Gavin & Mark in particular were so helpful and really went out of their way to assist me getting a rather large item in the car.
Product wasn't in stock at the store both times I went in, so I had to pay six pounds to have it delivered.
The store is a mess and many things are broken.

Risposta di Homebase - Rayleigh Weir
Can honestly say, the staff in this store are always helpful and none more so than today. Mark & Gavin in the paint section went above and beyond on Saturday afternoon. What helpful, happy gentlemen they are.
Helpful in the garden centre a lady answered our questions and was informative about when plants might be available.
Was made aware by Jessica at the tills that there was an offer on the paint that we were buying, also she had a very friendly demeanour.
Jessica was amazingly helpful. I was buying a tin of paint and she let me know that the second one was half price, so I may as well purchase just in case I need it, but could return if I didn’t need.
Excellent customer service. Amazing
I needed a few doors and panels for a discontinued kitchen range. Ian at the Rayleigh store sorted them out for me. He also searched all stores for the last few items and found them. Very quick, efficient and friendly service
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