Homebase - Leighton Buzzard Recensioni 

93
TrustScore 4.5 su 5

4,4

Vimy Road, LU7 1ER Leighton Buzzard, Bedfordshire, GB


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Scopri cosa dicono le persone

Valutata 3 stelle su 5

Waiting in a queue at tills 4 staff members walked passed one said she would open up but she decided to open up at customer service desk rather a till desk, so people from the back obviously went to h... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Met a young lady today called Abbie who was very helpful and polite. She was working on the tills but still had time to tell us where the compost was and explained we would need a trolley from out the... Leggi di più

Valutata 5 stelle su 5

I never experienced such a helpful person today when I was buying a battery operated drill and screwdriver at home base in Leighton buzzard.He spent time with me explaining everything that I needed to... Leggi di più

Valutata 5 stelle su 5

Jamie was already finishing helping with 2 happy ladies when I asked if he could help me with an item to take back that was not what was needed. He stayed with me to pick up 2 discounted items of furn... Leggi di più


Dettagli dell'azienda

  1. Negozio di articoli per il rinnovamento della casa
  2. Negozio di forniture per il bagno
  3. Negozio di bricolage
  4. Negozio di mobili
  5. Vivaio e articoli per il giardino
  6. Negozio di mobili per cucina

Informazioni su Homebase - Leighton Buzzard

Scritti dall'azienda

Homebase

Scritti dall'azienda

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Informazioni di contatto

  • Vimy Road, LU7 1ER, Leighton Buzzard, Bedfordshire, Regno Unito

  • 0345 640 7649

4,4

Eccellente

TrustScore 4.5 su 5

93 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 46% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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4,4

Tutte le recensioni

(93)

747 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great customer service!

Great communication.....swift refund of out of stock item I ordered on line & when I went to collect the other items they'd found an alternative for the out of stock item for me to look at....what great customer service Leighton Buzzard!

12 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Very good service

Came to the Leighton Buzzard store for a click and collect order. The employee who assisted me was very helpful, bringing items to my car and loading up as well.

11 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Exceptional Customer Service

We found a bistro set for our garden online which looked as if it was exactly what we were looking for. The store in Leighton Buzzard was showing availability so we visited to check to see whether the seats were comfortable. We couldn’t see the item on display so asked a member of the team for some help.
Kevin literally could not have been more helpful - he found the item which was still boxed up, opened it so that we could check the cushions, went and got us a trolley as we decided to take it, took payment at customer service himself and then came with us to the car to help to load it.
Wow,an exceptional customer experience - Kevin is an absolute credit to the store in Leighton Buzzard.

10 maggio 2024
Non scritta su invito
Valutata 3 stelle su 5

Customer comes second

Waiting in a queue at tills 4 staff members walked passed one said she would open up but she decided to open up at customer service desk rather a till desk, so people from the back obviously went to her, another staff member went to the till next to the one we were queue at but decided not to open. Not customer focused at all, no apologies for the long wait. Won’t be going to this store again

26 aprile 2024
Non scritta su invito
Logo di Homebase - Leighton Buzzard

Risposta di Homebase - Leighton Buzzard

Hi Carol,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase

Valutata 4 stelle su 5

Signage!!!

I had a specific item to buy and travelled 10 miles or so to my nearest Homebase (Leighton Buzzard). I'd not been there before. The store was very tidy and well stocked, but almost completely devoid of customers. As I made my purchase I commented that the store was very quiet...."It's always like this" was the reply. I got to thinking why........could it be that the store is virtually invisible from the main road?
When I drove to the store I could just about see the Homebase store in the distance through the Tesco car park, but seeing no Homebase direction signage continued along the road to where I assumed the Homebase carpark might be......only to find I was at the carpark exit! Retracing my steps back to the Tesco carpark entrance I drove in to see a small Homebase sign I hadn't seen from the road. At last a way in! How may other customers have had this difficulty I wonder?

11 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

Visited the Leighton buzzard store last…

Visited the Leighton buzzard store last week to purchase some lightbulbs. I was unsure what type I needed. Jamie came over and asked if I needed help and was very useful in assisting me. He was polite and informative and provided me with the product I needed.

13 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

Super helpful

Lovely experience with a super helpful Jamie on the shop floor and a very helpful Kevin at the till. We couldn’t get what we wanted but Kevin looked at several ways and spent a lot of time, but it didn’t seem so bad with how helpful and lovely they both were!

14 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

Decking stain

My wife and I went into Homebase in Leighton Buzzard to find and buy decking stain. We weren’t really sure what to get or the best way to apply it.

Kevin, a really kind customer service assistant was brilliant. He advised us on the type that’s best for our situation and colours. We walked out with what we needed feeling happy and content. Thank you Kevin and Leighton Buzzard Homebase.

10 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

Maggie at Leighton Buzzard’s Homebase…

Maggie at Leighton Buzzard’s Homebase is a STAR! She gave me great advice on what paint to buy for the project I’m working on. Later on said paint spilt inside my bag and she was an absolute angel helping me and my sister clean it up. She was so patient and helpful - even going off to clean one of our paintbrushes that had been caught in the spill. Maggie is an asset to the Homebase team! 10/10 🤩

8 aprile 2024
Non scritta su invito
Valutata 3 stelle su 5

Nobody at the collection point.

Nobody at the collection point.
No assistance to help take goods to the car.

8 aprile 2024
Non scritta su invito
Logo di Homebase - Leighton Buzzard

Risposta di Homebase - Leighton Buzzard

Hi Dennis,

We’re sorry you’ve had a disappointing experience instore. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Valutata 5 stelle su 5

Best experience at home base

Kevin was by far the most helpful and best store assistant that I have encountered I the Leighton Buzzard Homebase. He was cheerful and very knowledgeable. He made my experience much better than previous visits.

12 marzo 2024
Non scritta su invito
Valutata 1 stelle su 5

Spent £15.000 on a new kitchen and the…

Spent £15.000 on a new kitchen and the after care service is appalling so dissatisfied is beyond belief I can't believe we have been treated this way and as for just simple politeness is non existing with the staff we have dealt with :(

15 gennaio 2024
Logo di Homebase - Leighton Buzzard

Risposta di Homebase - Leighton Buzzard

Hi Geoffrey​,

We’re sorry you’ve had a disappointing experience. Our customers are incredibly important to us, and really appreciate you bringing this to our attention.  We can see that our Customer Escalations Team are in contact with you to get this sorted for you

Thanks,
Team Homebase

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