I had to bring a faulty product back. Rebecca’s customer service attitude was poor. I tried to explain that it was inconvenient to have to bring it back. She refused to apologise saying she doesn’t pa... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
After getting a new Intergrated fridge/freezer fitted, we needed some new doors as we had been advised incorrectly by a previous company on sizes etc. I can’t tell you how helpful Kayleigh and Neil we... Leggi di più
Popped into Homebase Frome yesterday for another pot of Heritage paint as we’d run out. Peter was as helpful as ever and quickly mixed a pot up for me as there was none in stock. He’s always ready w... Leggi di più
Linda at HomeBase in Frome Somerset is a happy friendly and efficient member of staff. I bought numerous items but later had to return some unused as they were unsuitable. Linda is consistantly pleasa... Leggi di più
Dettagli dell'azienda
- Negozio di articoli per il rinnovamento della casa
- Negozio di forniture per il bagno
- Negozio di bricolage
- Negozio di mobili
- Vivaio e articoli per il giardino
- Negozio di mobili per cucina
Informazioni su Homebase - Frome
Scritti dall'azienda
Homebase
Scritti dall'azienda
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Informazioni di contatto
Wessex Fields, BA11 4DH, Frome, Somerset, Regno Unito
- 0345 640 7591
4,6
Eccellente
246 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 43% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
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Le persone hanno visualizzato anche
Too few staff
Whenever I go to Homebase Frome I have the same experience. It is a gigantic store which would be fine but they appear to have cut down on staff drastically. They don’t seem to have the time to help a customer find something or help with some detail. I will not be going there again. It didn’t used to be like this and it is a deliberate decision by the management. I very rarely write a review!
30 settembre 2024
Non scritta su invito
Risposta di Homebase - Frome
Hi Christopher,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
So easy to do and the lady in Frome was…
So easy to do and the lady in Frome was really helpful, will definitely use again
1 ottobre 2024
Non scritta su invito
Kayleigh & Neil are great
After getting a new Intergrated fridge/freezer fitted, we needed some new doors as we had been advised incorrectly by a previous company on sizes etc. I can’t tell you how helpful Kayleigh and Neil were! They gave us advice, were in no way pushy and got our doors ordered quickly for us. We arrived without even having the correct measurements (how embarrassing) and they helped us to ensure we got the right fit. When the time comes we need a whole new kitchen, we’ll be coming to them. Thank you!
29 settembre 2024
Non scritta su invito
Flawless click and collect process
Flawless click and collect process. The staff were very helpful and polite and were very willing to push the goods to the car for me. Great service, I would recommend Homebase for a click and collect purchase.
22 settembre 2024
Non scritta su invito
Very efficient and polite.
18 settembre 2024
Non scritta su invito
Lack of communication
A number of my items that I ordered was not available. I was told that someone had tried to ring me to tell me but there was no missed calls on my phone. However since I returned home, my out of stock items are still showing as being in stock. Not sure what is going on
17 settembre 2024
Non scritta su invito
Risposta di Homebase - Frome
Hi Colin,
We’re sorry we haven’t been able to fulfil your complete order on this occasion. We appreciate you bringing your experience to our attention and will share it with the store to review further.
Thanks,
Team Homebase
Poor Customer Service / check out staff
Customer service/check out staff, ALL very poor & quite rude as left to wait unnecessarily while being ignored. perhaps some customer care training may be required !
16 settembre 2024
Non scritta su invito
Risposta di Homebase - Frome
Hi Pauline,
Thanks for bringing this to our attention. We’re sorry to hear you've had a disappointing experience instore. Feedback like this is incredibly important to us. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.
Team Homebase
Peter at the Frome store was extremely…
Peter at the Frome store was extremely helpful. We were buying paint, and he gave good advice. He even went the extra mile after mixing paint for us and put the ready mixed paint on the shaking machine to save us having to stir it in the morning.
11 settembre 2024
Non scritta su invito
A joyful experience
Click and collect works seamlessly, very helpful and polite staff
Refreshing !!!!
4 settembre 2024
Non scritta su invito
Quick and easy to click and collect
Quick and easy to click and collect; staff were friendly and helpful.
31 agosto 2024
Non scritta su invito
Pete
Pete -
Very helpful with mixing paint and advice about different paint types
3 settembre 2024
Non scritta su invito
Points for Peter!
Peter at the Frome Homebase branch was really thoughtful!
31 agosto 2024
Non scritta su invito
Very quick and efficient service
2 settembre 2024
Non scritta su invito
Pete helped me load my new bar b cue…
Pete helped me load my new bar b cue into my car ! Extremely helpful, and cheerful ! Cant ask for better customer service !
27 agosto 2024
Non scritta su invito
Good product delivered on time
24 agosto 2024
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