Homebase - Farnham Recensioni 

89
TrustScore 4.5 su 5

4,5

Farnham Retail Park, Guildford Road, GU9 9QJ Farnham, Surrey, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Great friendly staff. Amanda is always smiling and happy to have a laugh with us at check out/customer service. Always nice to see people like her working in a customer service role as it makes for a... Leggi di più

Valutata 5 stelle su 5

Very easy, quick and straight forward thank you. Helped replace the Terratek one I had very quickly and I didn’t want to get a third Terratek pole hedge pruner (has a design flaw with its pole extensi... Leggi di più

Valutata 1 stelle su 5

You were offering 10% off in store but not online. I only realised when collecting item. I mentioned it to your member of staff who only commented “Oh!”. No offer was made to refund difference in pr... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Very Helpful Service from Gary with regard to ordering bathroom ware, in The Farnham Branch, even though the job was a bit tricky, impressed with the treatment and service from all the staff in the sh... Leggi di più


Dettagli dell'azienda

  1. Negozio di articoli per il rinnovamento della casa
  2. Negozio di forniture per il bagno
  3. Negozio di bricolage
  4. Negozio di mobili
  5. Vivaio e articoli per il giardino
  6. Negozio di mobili per cucina

Informazioni su Homebase - Farnham

Scritti dall'azienda

Homebase

Scritti dall'azienda

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Informazioni di contatto

  • Farnham Retail Park, Guildford Road, GU9 9QJ, Farnham, Surrey, Regno Unito

  • 0345 640 7290

4,5

Eccellente

TrustScore 4.5 su 5

89 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 42% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(89)

704 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Perfect Service

Every thing was great my goods were ready just as the text message said, the staff member was polite and friendly I was in and out of the store in record time.

24 giugno 2024
Non scritta su invito
Valutata 4 stelle su 5

Paint

Purchased paint via click and collect. Confirmation arrived with a hour. However full order not available.
Picked up part order in one day. Not allowed to leave order open to receive residual element. Had to receive refund and then reorder

28 maggio 2024
Non scritta su invito
Valutata 1 stelle su 5

Awful

Awful. Items were out of stock after I paid to collect. Parts were missing from an item plus so much damage. An awful experience. And I have to drive back to the store again to return everything for a refund because they have no more stock to replace item. WHAT A WASTE OF TIME.

19 maggio 2024
Non scritta su invito
Logo di Homebase - Farnham

Risposta di Homebase - Farnham

Hi Abc​, 
Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link ((https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)) with “FAO Amy” in the subject line, and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase

Valutata 1 stelle su 5

New Kitchen and installation

We had the most terrible terrible time with our new Whitstable kitchen. The measuring was incorrect so some units had to be sent back and reordered to fit correctly, some of the suggested items were never going to be right for our kitchen and were changed at the last minute by us, the customer, just before their delivery and worst of all Homebase recommended a kitchen installer for the worktop who made a total hash of our worktop and now we are taking him to court and we are still waiting to be reimbursed a huge sum of money by this installer for more worktop material we had to re order. Basically - do not use Homebase for kitchens. Their staff may be nice but they are not kitchen specialists, their is a very big difference. Just best to avoid altogether. Both the 2 guys who measured up have now left this branch and one of those men had also recommended this installer (Homebase employee told me he had just walked off the street, said he would like to be a homebase recommended installer and was added to a list of 1 other tradesman, even though the Manager of Homebase Farnham knew nothing about this tradesman and personally said he would never have recommended him). Just writing this honestly. Would be very happy to speak to Homebase customer services. We never even received a customer services phone call once we had installed our kitchen to ask if everything was satisfactory, this is also not normal for a kitchen order.

13 agosto 2023
Non scritta su invito
Logo di Homebase - Farnham

Risposta di Homebase - Farnham

Hi Mrs. McCubbine​,

We’re sorry you’ve had a disappointing experience. We pride ourselves on our customer service, so we really appreciate you bringing this to our attention. Could you please reach out to us  through the following link and mark it "For the Attention of Louise" in the subject line and we are happy to look into this for you - (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)

Thanks,
Team Homebase

Valutata 1 stelle su 5

Annoying ProblemOne of the bags was repaired with…

One of the bags was repaired with sellotape but bag leaked product all over in the boot of my car. Very annoying as smell of nitrogen not pleasant.
Bag should never have been repaired.

2 maggio 2024
Non scritta su invito
Logo di Homebase - Farnham

Risposta di Homebase - Farnham

Hi Roger,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Valutata 5 stelle su 5

I visited your Farnham Homebase store…

I visited your Farnham Homebase store today and I have to say I was very impressed with the presentation of the store particularly the garden centre.
This has been the best I've seen this store look and I'm a very regular customer.
All the staff are very friendly, approachable and helpful, particularly Mark and Amanda.
I will be returning soon for sure and my wife is going to cost me a fortune.

27 aprile 2024
Non scritta su invito

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