The ordering process is fine, hassle free but the some members of staff at the Kingsway store certainly need to remember they actually have customers to serve rather than carry on conversations with f... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Ordered my Keter outdoor storage unit online. Process was easy, quick and efficient. Picked up unit at Derby Kingsway store click and collect. Was served quickly by efficient and friendly staff, one o... Leggi di più
We were served by Ryan who mixed some paint for us, he helped us choose what type of paint and also checked we had all tools etc that we needed. He was very knowledgeable and friendly. At the til... Leggi di più
I do wish that Homebase would ensure their stock levels are accurately recorded and shown when placing click & collect orders. When I order 3 tins of paint I really would like to pick up 3 tins so I c... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di articoli per il rinnovamento della casa
- Negozio di forniture per il bagno
- Negozio di bricolage
- Negozio di mobili
- Vivaio e articoli per il giardino
- Negozio di mobili per cucina
Informazioni su Homebase - Derby Kingsway
Scritti dall'azienda
Homebase
Scritti dall'azienda
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Informazioni di contatto
Kingsway, Derby, DE22 3FA, Derby, Derbyshire, Regno Unito
- 0345 640 7042
4,7
Eccellente
205 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 52% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Helpful, friendly staff
Bought a hallway storage unit. Chris, Lewis and another member of staff were really helpful, friendly and professional.
6 gennaio 2024
Non scritta su invito
Nearly everything on clearance as it…
Nearly everything on clearance as it has been for months. All kitchen appliances no longer available. Very poor.
10 gennaio 2024
Non scritta su invito
Risposta di Homebase - Derby Kingsway
Hi Roger,
We’re sorry you’ve had a disappointing experience. Our customers are incredibly important to us, and really appreciate you bringing this to our attention. All feedback enables us to grow and be a better Homebase for our customers, so thanks for taking the time to leave your review.
Thanks,
Team Homebase
Brilliant service offered by Homebase
Brilliant service offered by Homebase. Very friendly and polite staff. Thank you so much
9 gennaio 2024
Non scritta su invito
The item was immediately available and…
The item was immediately available and the member of staff was very pleasant.
1 gennaio 2024
Non scritta su invito
No help offered with a very heavy item.
30 dicembre 2023
Non scritta su invito
Risposta di Homebase - Derby Kingsway
Hi Tara,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Went to Customer Services
Went to Customer Services. Very helpful male assistant. Found items ordered. Straight back out to car. No messing about. Items as described. Thank you.
15 dicembre 2023
Risposta di Homebase - Derby Kingsway
Hi Frances,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Everything rang like clockwork
Everything rang like clockwork. Ordered the electric stove on the Friday which was after 4 pm. Advised it would be delivered Monday which it was. The lady at Homebase was very knowledgeable and she knew her stock levels. She was extremely helpful.
5 dicembre 2023
Risposta di Homebase - Derby Kingsway
Hi Mrs,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Good Experience
Ordered online, quickly available for collection, communication good, staff helpful, good experience.
10 dicembre 2023
Non scritta su invito
Risposta di Homebase - Derby Kingsway
Hi Leigh,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Easy click and collect, good customer service
Easy click and collect. Item was waiting for me but when I got to the store I changed my mind and wanted something else instead. No problem, one item refunded, one item paid for, in and out in a few mins, very friendly and helpful staff.
3 dicembre 2023
Risposta di Homebase - Derby Kingsway
Hi Chirpy,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
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