Homebase - Ashbourne Recensioni 

63
TrustScore 4.5 su 5

4,4

Waterside Park, Clifton Road, DE6 1DG Ashbourne, Derbyshire, GB


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Valutata 1 stelle su 5

Had a receipt. Took back the same day! Told they were going into administration so NO returns or exchanges with a receipt!!! A joke!! Rob your customers who have been regular for years. Terrible. Stuc... Leggi di più

Valutata 3 stelle su 5

I chose a store where the items I wanted were listed as 'in stock' for Click & Collect. I was phoned before I went to collect my order that, unfortunately, some of my items were not available & their... Leggi di più

Valutata 5 stelle su 5

I visited a lot of places for my new kitchen and bathroom - Wrens, Howdens, B&Q and the service from Jason was exceptional from start to finish. The kitchen and bathrooms are reasonably priced... Leggi di più

Valutata 5 stelle su 5

My order was ready to collect within the hour. Quickly informed by text. Helpful staff at customer service. Thank you


Dettagli dell'azienda

  1. Negozio di articoli per il rinnovamento della casa
  2. Negozio di forniture per il bagno
  3. Negozio di bricolage
  4. Negozio di mobili
  5. Vivaio e articoli per il giardino
  6. Negozio di mobili per cucina

Informazioni su Homebase - Ashbourne

Scritti dall'azienda

Homebase

Scritti dall'azienda

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Informazioni di contatto

  • Waterside Park, Clifton Road, DE6 1DG, Ashbourne, Derbyshire, Regno Unito

  • 0345 640 7850

4,4

Eccellente

TrustScore 4.5 su 5

63 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 42% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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4,4

Tutte le recensioni

(63)

698 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

In store over on line

The online platform is easy to order from and relatively quick.
My preference would always be to buy from a Homebase store but sadly the colour choice of farrow and ball paint is extremely limited

11 settembre 2024
Valutata 5 stelle su 5

Ace as usual

Order ready promptly, ready and eating when I got to the shop. Pleasant polite staff. Ace shopping experience as ever from Ashbourne Homebase.

17 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

I purchased a Gracie Rattan sideboard…

I purchased a Gracie Rattan sideboard which I had click and collect from the Ashbourne store. I was 3/4 of the way through building the sideboard when I realised the hinges were missing from the pack. When I called the store they said they are aware of the missing parts and that they forgot to give them to me. I live a half hour drive away so as you can imagine I’m not happy at all with the extra trip. There’s obviously been no communication between staff or I wouldn’t have to make this extra trip to finish off my sideboard!

17 settembre 2024
Non scritta su invito
Logo di Homebase - Ashbourne

Risposta di Homebase - Ashbourne

Hi Rebecca,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase

Valutata 5 stelle su 5

Excellent customer service

Had to go back to store as couldn't fit housing on my cordless strimmer. Turns out the screws were missing. TOM at desk sorted it and continued to put it together and checked it worked. Excellent customer service and a credit to Homebase

21 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

I drive over 20 miles each way to use…

I drive over 20 miles each way to use this store. I find it is very well stocked, good quality items but what sets it apart, in my view and from my experience is the staff. On every occasion I find staff to be charming, helpful and always pleasant.

18 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Absolutely fantastic service from the…

Absolutely fantastic service from the Ashbourne Homebase.
Having visited a lot recently in order to complete a renovation project we have found that, without exception, every member of staff on our numerous visits, has been extremely helpful, polite and cheerful.
Highly recommended.

2 giugno 2024
Non scritta su invito
Valutata 2 stelle su 5

The assistant who served me was rather…

The assistant who served me was rather uninterested and couldn't wait to hand the order over. Asked if I was heavy and was answered not really, went out to get a trolley due to size and weight.

31 maggio 2024
Non scritta su invito
Logo di Homebase - Ashbourne

Risposta di Homebase - Ashbourne

Hi John​,

Thanks for bringing this to our attention. We’re sorry to hear of your disappointing experience in store. Feedback like this is incredibly important to us so we've shared this with the instore team. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.

Team Homebase

Valutata 5 stelle su 5

Fabulous staff. Lots of bargains.

The staff at Homebase in Ashbourne were fantastic. A lovely young man carried my items to my van and lifted them in for me. Nothing was too much trouble. I bought a gas barbecue with 20% off, Absolute bargain, as well as some nice outdoor pots and plants for my garden. Unfortunately when I came to unpack the barbecue today a part was damaged. I contacted Homebase and they couldn’t have been more helpful. The part was replaced straight away, no quibble. There’s some really good bargains to be had at Homebase at the moment.

28 maggio 2024
Non scritta su invito

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