Amani Asmal went above and beyond when I received a damaged hockey backpack. She helped me to analyse the designs of various bags, actually picking them from the shelves rather than just looking at p... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Very fast delivery. Ordered chest guard during christmas period. Order was recieved on the 5th Jan due to shop being closed for christmas peiod. Item and was delivered within 5 days. Very swift delive... Leggi di più
L'azienda ha risposto
I ordered some astro shoes. They arrived perfectly punctual but unfortunately I had ordered the wrong size. I was not looking forward to trying return these and get new ones but I was wrong. HFS's re... Leggi di più
L'azienda ha risposto
Bought four OBO face masks - total order size about £250. Delivered according to plan and the larger size ones are just what we wanted. Two smaller sized masks have loose foam padding inside which h... Leggi di più
Dettagli dell'azienda
Informazioni di contatto
3,5
Nella media
195 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Unreliable
Seem to repeatedly fail to actually have in stock the items/colours ordered - if I'd wanted red I wouldn't have ordered blue.. avoid.
19 febbraio 2018
Non scritta su invito
Excellent service fast delivery
I wanted some Adidas 3 stripe in red and this was the only place I could find them. I have to admit I was a little sceptical about using a website I'd never heard of but I took the chance and I have to say I am extremely happy. Delivered within 7 days and fantastic customer service whom responds quickly to email. Thank you
7 agosto 2017
Non scritta su invito
Order arrived within 2 days
My first time shopping with Hockey FActory and I was very pleased. My item was delivered within 2 days on the free delivery option and I got an hour delivery window sent to me from DPD via a text message.
22 luglio 2017
Non scritta su invito
I had a great experience
I had a great experience. There was one of the 4 items I ordered out of stock, but they explained I could wait or take an upgrade replacement for the same price. So I did. Very happy - it all arrived the next day. Great service.
20 luglio 2017
Non scritta su invito
Terrible company to shop with
Terrible company to shop with. Placed an order, they then said they didn't have what I ordered. They suggested something else which I accepted and then they shipped the wrong item! Then they asked ME to pay for the return and wouldn't cover the full cost. Do not use this business
4 luglio 2017
Non scritta su invito
Ideal online shopping experience
My order came through on time with regular updates regarding delivery and the product was exactly as expected.
15 giugno 2017
Non scritta su invito
Don't shop with them
Shocking service. The stock they suggest via their website is available, probably isn't. Their strategy seems to be to get you to spend with them but then they text you the following day to say they don't have it but they try and palm you off with different sizes or colours etc. And the attitude of the employees is a disgrace.
3 aprile 2017
Non scritta su invito
**DO NOT BUY FROM**
The Hockey Factory Shop is just not worth the hassle! Worst customer service ever and delivery took over 2 weeks. Furthermore over priced!
12 dicembre 2016
Non scritta su invito
**Bad Service**
I wouldn't shop at the Hockey Factory Shop ever again - bad customer care, due to staff being rude on the telephone.
Seems like a company looking out for themselves and not worrying about the customer.
16 novembre 2016
Non scritta su invito
Poor Customer Service
Lack of customer service.
Item took ages to be delivered and after emailing to find about where it was (3 days later) a reply saying they hadn't sent it.
15 novembre 2016
Non scritta su invito
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