Ordered online to be collected in store. Although the order was ready to be collected within a few days, the pickup took longef than expected. I waited approximately 15 minutes to be served as there... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit 1, 18 - 20 St Mary's Square, SA1 5HR Swansea, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Always helpful staff. Great range in store and you can order if they don't stock the item you want. It's great that there is still somewhere you can browse in store. There is still a demand for physic... Leggi di più
L'azienda ha risposto
It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works... Leggi di più
L'azienda ha risposto
Ewan sales advisor at HMV Swansea today was amazing, he made our shopping experience brilliant. Nothing was too much trouble, he was so welcoming and polite. Ewan has brilliant customer services s... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di musica
- Negozio di CD
- Negozio di DVD
- Negozio di dischi
- Negozio di impianti audio domestici
- Negozio di t-shirt
Informazioni su hmv (UK) - Swansea
Scritti dall'azienda
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Scritti dall'azienda
- home of entertainment since 1921
Informazioni di contatto
Unit 1, 18 - 20 St Mary's Square, SA1 5HR, Swansea, Regno Unito
4,8
Eccellente
292 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di hmv (UK) - Swansea
Hi MR
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Risposta di hmv (UK) - Swansea
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
amazing team
4 gennaio 2025
Risposta di hmv (UK) - Swansea
Hi Karina,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Risposta di hmv (UK) - Swansea
Hi Daniel,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
speedy service/ Good value.
When I asked if the store had anything by Cozy Powell I didn't expect the service I got. It was excellent. The assistant was helpful and cheerful the who;e time. He told me that the website might have what I was looking for. I am satisfied with my purchase and the speed at which it arrived.
1 gennaio 2025
Risposta di hmv (UK) - Swansea
Hi Kathy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great communication and easy in store…
Great communication and easy in store experience.
28 dicembre 2024
Risposta di hmv (UK) - Swansea
Hi Rebecca
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good Online purchase with pick up at store
Ordered 3 CD's online and collected at my local HMV store. Saved me searching inshore as 2 of the CD's would have taken some time to find inshore.
28 dicembre 2024
Risposta di hmv (UK) - Swansea
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ease of ordering
Ease of ordering, plenty communication about purchases and delivered before christmas
29 dicembre 2024
Risposta di hmv (UK) - Swansea
Hi Deb
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
We had a 20% off voucher and the 0 was…
We had a 20% off voucher and the 0 was a o so it didn't work but the 0 looked like a o so ...we got played by hmv not impressed at all
27 dicembre 2024
Risposta di hmv (UK) - Swansea
Hi Amanda
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Risposta di hmv (UK) - Swansea
Hello Kelley
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Had what I wanted and more staff member…
Had what I wanted and more staff member happy helpful friendly
20 dicembre 2024
Risposta di hmv (UK) - Swansea
Hello tabitha
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Risposta di hmv (UK) - Swansea
Hi Jackie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Do not use click and collect.
Ordered online for click and collect, stock was available and I had to wait 5 days before I could collect it. I am disabled and asked my son to collect it as it stated it was in stock. My son saw over 20 copies of my order available but he could not collect it as it was not the one I ordered online. Identical item identical price but not available.
20 dicembre 2024
Risposta di hmv (UK) - Swansea
Hi Chris,
Unfortunately it appears there may have been some confusion with the service we offer.
Click & Collect is a delivery service to the store and online orders cannot be fulfilled by in store stock. Your order will have been dispatched for arrival in store within 5 working days.
We do hope this helps to clarify this.
Every time I come into the store the…
Every time I come into the store the staff are positive, helpful, respectful & quite honestly the happiest bunch in any store I know!
10 dicembre 2024
Risposta di hmv (UK) - Swansea
Hi mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Risposta di hmv (UK) - Swansea
Hi DENVER
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Risposta di hmv (UK) - Swansea
Hi Angela
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff member in store was extremely…excellent service
The staff member in store was extremely helpful and very efficient, the delivery was quicker than I thought it would be
29 novembre 2024
Risposta di hmv (UK) - Swansea
Hi Shirley
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Brilliant service
Brilliant service. The film i wanted wasn't in store. Sales assistant was fab, looked up online for me, ordered it to store. I was kept updated by email, and was in store for me to pick up 2 days later! Fab!
8 novembre 2024
Risposta di hmv (UK) - Swansea
Hi Natalie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Worry and stress..
26 ottobre 2024
Risposta di hmv (UK) - Swansea
Hi Dean
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we have been assisting you with the order.
Risposta di hmv (UK) - Swansea
Hi Gareth
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.