I had visited my local HMV Newbury a couple of weeks prior to the release of Avatar Fire and Ash steelbook. I spoke to a gentleman called Paul who advised me that the Steelbook was coming out later th... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit G20A, 68 Parkway Shopping Centre, RG14 1AY Newbury, GB
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Acknowledged when entering the store and asked ''what can i help you with?' Two good points when dealing with the public. A good selection of classic 1930's to 2000+ films in either the collection... Leggi di più
L'azienda ha risposto
We had a wonderful experience of what great customer service should be. We were helped with our issue regarding a new Hi -Fi by Rachel ( We believe she was the Manger) in the Newbury store. A great ex... Leggi di più
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Easy to collect a non-store stocked item from my local HMV Branch by ordering the item on HMV.com and using the Click and Collect option. My local branch doesn't have the range of CD's I like so I... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di musica
- Negozio di CD
- Negozio di DVD
- Negozio di dischi
- Negozio di impianti audio domestici
- Negozio di t-shirt
Informazioni su hmv (UK) - Newbury
Scritti dall'azienda
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Scritti dall'azienda
- home of entertainment since 1921
Informazioni di contatto
Unit G20A, 68 Parkway Shopping Centre, RG14 1AY, Newbury, Regno Unito
4,9
Eccellente
130 recensioni
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Speedy delivery to store and very…
Speedy delivery to store and very helpful kind staff
16 dicembre 2024
Risposta di hmv (UK) - Newbury
Hello Lisa
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent customer service.
Excellent customer service.
Looking for item not in stock. Staff arranged for click and collected.
9 dicembre 2024
Risposta di hmv (UK) - Newbury
Hi Alexis
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly efficient service
27 novembre 2024
Risposta di hmv (UK) - Newbury
Hi Mrs
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
2 factors
2 factors. Excellent discount on requested xmas presents and ease & security of store collection facility.
19 novembre 2024
Risposta di hmv (UK) - Newbury
Hi Keith,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff at the Newbury branch of HMV…
The staff at the Newbury branch of HMV are really easy to talk to and spent a lot of time ordering this last item really do enjoy visiting this store
14 settembre 2024
Risposta di hmv (UK) - Newbury
Thanks for the 5 stars and kind words about hmv Newbury Mark!
Helpful and informative staff
Helpful and informative staff; quick delivery of the item I ordered.
4 settembre 2024
Risposta di hmv (UK) - Newbury
Hi Nigel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Found exactly what I was after
Found exactly what I was after, plus I purchased an instore bargain offer.
Staff were very friendly and helpful.
29 luglio 2024
Risposta di hmv (UK) - Newbury
Hi GRANT
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quality Service
Served by friendly and knowledgeable staff. My order came within a couple of days and the whole experience was extremely good. Great communication and customer service.
29 luglio 2024
Risposta di hmv (UK) - Newbury
Hi Anita
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Risposta di hmv (UK) - Newbury
Hi Jason
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Risposta di hmv (UK) - Newbury
Hello Stephen
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
Easy to order and reliable service.
Order easy to place. I was kept well informed of the status up to and including ready for collection. Nice staff at my local HMV store.
20 luglio 2024
Risposta di hmv (UK) - Newbury
Hello Garry
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleagues you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
Knowledgable friendly staff
Knowledgable friendly staff. CD delivered to store in 48 hours as promised.
12 luglio 2024
Risposta di hmv (UK) - Newbury
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Risposta di hmv (UK) - Newbury
Hi Graeme
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service from knowledgeable staff
12 aprile 2024
Risposta di hmv (UK) - Newbury
Hi Nigel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to collect a non-store stocked…
Easy to collect a non-store stocked item from my local HMV Branch by ordering the item on HMV.com and using the Click and Collect option.
My local branch doesn't have the range of CD's I like so I have to get items from the webstore as there is more choice. The store has better selection on vinyl than on CD, and I prefer CD's for their convenience and sound quality.
2 aprile 2024
Risposta di hmv (UK) - Newbury
Hello Jeremy
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Risposta di hmv (UK) - Newbury
Hi Bob
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
We were given the wrong item which we…
We were given the wrong item which we had ordered. Another item we bought in store had a security tag which wasn't visible until the item was completely opened.
The broken case was replaced
The wrong item had the same surname as ours.
14 marzo 2024
Risposta di hmv (UK) - Newbury
Hello Penny
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Excellent item fast delivery
8 marzo 2024
Risposta di hmv (UK) - Newbury
Hi Margaret
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
delivered on time what i ordered
10 febbraio 2024
Risposta di hmv (UK) - Newbury
Hi Martin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
We had a wonderful experience of what…
We had a wonderful experience of what great customer service should be. We were helped with our issue regarding a new Hi -Fi by Rachel ( We believe she was the Manger) in the Newbury store. A great example to her team of excellent customer service. Walked out of her store a very satisfied customer. Thank you Rachel
9 febbraio 2024
Risposta di hmv (UK) - Newbury
Hi BARBARA
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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