I enjoy going on HMV website to see what coming out or what films they have for when I fancy new film. I have enjoyed watching my DVDs I recently brought.
L'azienda ha risposto
Sede
Cambia sedeUnit 47, Merry Hill Shopping Centre, DY5 1SY Brierley Hill, GB
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Hmv has such a vast range of products to choose from. The quality of the clothing I purchased were amazing. I purchased during the sale and got some really good bargains. I also buy lots of CD's, blu... Leggi di più
L'azienda ha risposto
Great customer service. Helpful and fair to all at an album launch party.
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Staff member at shop (Merry Hill, Dudley West Mids) right away knew the item I was after wasn't at the store so ordered it on line, told me the procedure for it to be sent to me either at the store or... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di musica
- Negozio di CD
- Negozio di DVD
- Negozio di dischi
- Negozio di impianti audio domestici
- Negozio di t-shirt
Informazioni su hmv (UK) - Merry Hill
Scritti dall'azienda
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Scritti dall'azienda
- home of entertainment since 1921
Informazioni di contatto
Unit 47, Merry Hill Shopping Centre, DY5 1SY, Brierley Hill, Regno Unito
4,7
Eccellente
339 recensioni
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Great customer service
Great customer service. Helpful and fair to all at an album launch party.
15 giugno 2026
Risposta di hmv (UK) - Merry Hill
Hi Steve
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Preordered the new boards of canada…
Preordered the new boards of canada album so I could listen to it on release day (I even booked the day off). On the Friday it got to around 3pm still no confirmation email that it had arrived. Tang helpline on hold for well over 30 minutes. Was advised I could buy one of the copies in store (you had an abundance of them) but would not get a refund on the preorder (???) so would effectively be paying twice. Eventually got the confirmation email at after 4pm. Very disappointed I asked the customer helpline to raise a complaint as was very unhappy. I have had no response from anyone about this. Really disappointed that was the first and last time I preorder anything from HMV. I preordered so I was confident I would have a copy to listen to on the day not in the evening. Shame, staff in store were friendly but disappointed with your preorder service.
3 giugno 2026
Risposta di hmv (UK) - Merry Hill
Hello,
We're very sorry to hear this. We can see that the item was released on 29/05/2026 and was marked as ready to collect in the afternoon. We can only apologise that this was not marked as ready to collect in the morning of the release - we absolutely appreciate that it would be more ideal to have the item first thing - but unfortunately this is not always possible due to circumstances out of our control related to the deliveries.
We can see that this has now been collected and we hope that you are enjoying your purchase.
Thank you for making us aware of your thoughts and apologies for any disappointment.
Quick and easy.
26 maggio 2026
Risposta di hmv (UK) - Merry Hill
Hi Mr Howell
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
My items were quick and easy to order…
My items were quick and easy to order in the shop and I was notified as soon as they were ready to be collected. Staff were friendly and helpful.
25 maggio 2026
Risposta di hmv (UK) - Merry Hill
Hi Jean
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Risposta di hmv (UK) - Merry Hill
Hello Richard
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
The experience was friendly and the…
The experience was friendly and the employees was happy to help me find the product I was looking for.
18 maggio 2026
Risposta di hmv (UK) - Merry Hill
Hi Pardeep
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I enjoy going on HMV website to see…
I enjoy going on HMV website to see what coming out or what films they have for when I fancy new film.
I have enjoyed watching my DVDs I recently brought.
20 maggio 2026
Risposta di hmv (UK) - Merry Hill
Hello Amanda
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Quick delivery service plenty of…
Quick delivery service plenty of updates on order great customer service in-store
23 maggio 2026
Risposta di hmv (UK) - Merry Hill
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fantastic purchase really quick…
Fantastic purchase really quick Fantastic team at merry hill
9 maggio 2026
Risposta di hmv (UK) - Merry Hill
Hi Lesley
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Risposta di hmv (UK) - Merry Hill
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great always buy from hmv thank you
28 aprile 2026
Risposta di hmv (UK) - Merry Hill
Hi Steve
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
DVD order
The item I wanted was not available immediately but it was ordered and arrived within 4 days. The staff where very polite and helpful and I am very pleased with my DVD.
16 aprile 2026
Risposta di hmv (UK) - Merry Hill
Hi Sandra
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Risposta di hmv (UK) - Merry Hill
Hi Les
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Because,my order that I ordered for was…
Because,my order that I ordered for was on time,and the staff were in store were very polite and couldn't do enough for me,when I went for my parcel.
31 marzo 2026
Risposta di hmv (UK) - Merry Hill
Hi Jeremy,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Special ordered albums for me
Special ordered albums for me. They were delivered really quickly and in excellent condition. Excellent & friendly staff.
27 marzo 2026
Risposta di hmv (UK) - Merry Hill
Hi Roy
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The staff was very friendly and had the…
The staff was very friendly and had the package ready in place to give to me.
24 marzo 2026
Risposta di hmv (UK) - Merry Hill
Hi Annette
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The vinyls worked amazingly customer…
The vinyls worked amazingly customer service was fantastic
17 marzo 2026
Risposta di hmv (UK) - Merry Hill
Hi Chris
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Not a happy customer
I went in on the Sunday ,knowing that some people had received their copy.
I was told I couldn’t have it until ‘release day’ then later on , I had an email saying it was ready for collection 🤬
15 marzo 2026
Risposta di hmv (UK) - Merry Hill
Hi Carl,
Thank you for your feedback.
We can see the item ordered was not released until 16/03/26, therefore marked off at the store following closing at 5pm that day to advise you this would be ready for collection upon the Monday morning for the release date.
We do hope this helps to clear up any confusion, and hope that you enjoy your purchase.
Risposta di hmv (UK) - Merry Hill
Hi Archie,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Placed order online
Placed order online, got a confirmation email. But never got a collection notification email for the date expected. Had to chase up customer services to be told that the item *had* been ready to collect on the expected day, but no email had been sent.
17 marzo 2026
Risposta di hmv (UK) - Merry Hill
Hi Paul
Thank you for taking the time to leave us a review. We are sorry to hear you did not receive a notification from the store, apologies for any disappointment caused. We can see you have been in touch and we have assisted with this.
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