Meet and greet with d10 was fantastic but unfortunately our CDs that where purchased didnt arrive in store and we are still waiting for them to be posted. We received an email the day before to say t... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ Leeds, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Amazing staff who are very knowledgeable about the films I like. Very friendly and always say hi John when I enter the store. Plus they'll tell me if something comes in that they think I'll like. Alwa... Leggi di più
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Ease of ordering process and collection. A relatively local store and ideal for collecting item in my own time, rather than missing a postal delivery (with no postal charge to pay). Item I received wa... Leggi di più
L'azienda ha risposto
Amazon let me down and HMV helped me out with a difficult to find Bob Dylan album for my dads Father’s Day gift …
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di musica
- Negozio di CD
- Negozio di DVD
- Negozio di dischi
- Negozio di impianti audio domestici
- Negozio di t-shirt
Informazioni su hmv (UK) - Leeds
Scritti dall'azienda
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Scritti dall'azienda
- home of entertainment since 1921
Informazioni di contatto
UNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ, Leeds, Regno Unito
4,7
Eccellente
395 recensioni
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Staff friendly and helpful x
15 luglio 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Loved meeting December 10
Loved meeting December 10. Well organised and met expectations
12 luglio 2026
Risposta di hmv (UK) - Leeds
Hi Sarah
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Cds we ordered not arrived
Meet and greet with d10 was fantastic but unfortunately our CDs that where purchased didnt arrive in store and we are still waiting for them to be posted.
We received an email the day before to say they wouldn't be ready for collection!
12 luglio 2026
Risposta di hmv (UK) - Leeds
Hi Melanie
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
They were so helpful and so caring and…
They were so helpful and so caring and being lovely to be there for help and so so welcoming and friendly people and loved the day so much and great service and always welcoming and smiling and happy to help anyone
12 luglio 2026
Risposta di hmv (UK) - Leeds
Hi Emily
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Found me a difficult to purchase album
Amazon let me down and HMV helped me out with a difficult to find Bob Dylan album for my dads Father’s Day gift …
7 luglio 2026
Risposta di hmv (UK) - Leeds
Hi Daniel
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Amazing staff who are very…
Amazing staff who are very knowledgeable about the films I like. Very friendly and always say hi John when I enter the store. Plus they'll tell me if something comes in that they think I'll like. Always an enjoyable experience.
27 giugno 2026
Risposta di hmv (UK) - Leeds
Hi John
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Leeds store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Risposta di hmv (UK) - Leeds
Hi Mr
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Risposta di hmv (UK) - Leeds
Hi Ray
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very helpful and polite my problem was…
Very helpful and polite my problem was quickly sorted
19 giugno 2026
Risposta di hmv (UK) - Leeds
Hi Carol
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Buying experience in Leeds
Easy ordering experience,was able to obtain all the items I needed
12 giugno 2026
Risposta di hmv (UK) - Leeds
Hi Tony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Collected my cd on good time after…
Collected my cd on good time after receiving message that it was now in stock .Thank you
13 giugno 2026
Risposta di hmv (UK) - Leeds
Hi Bruce
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Olivia Rodrigo
The service was really really great, when the shipment was delayed for the limited edition vinyl, the staff were incredibly helpful and recognised and spotted me later when I came back and ask if I wanted to reserve it which was incredibly kind and helpful
12 giugno 2026
Risposta di hmv (UK) - Leeds
Hello Sam
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Amazing service I left my purse in…
Amazing service I left my purse in store by accident The Leeds Store. And I can't thank the staff enough for going out of there way to get it back to me! Also amazing service and price of the bag and purse I bought!!!
15 giugno 2026
Risposta di hmv (UK) - Leeds
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The item was well packed and the store…
The item was well packed and the store colleague who ordered it for me was very helpful in looking up to ordering it.I fully recomened when ordering any item to choose in store collection as you get the personal touch.10/10
6 giugno 2026
Risposta di hmv (UK) - Leeds
Hi Christopher
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV have never failed to satisfy yet
HMV have never failed to satisfy yet. I am one very Happy Old Git.
9 giugno 2026
Risposta di hmv (UK) - Leeds
Hi Mr Smith
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great customer service from the retail…
Great customer service from the retail team in the Leeds Store in St John's shopping centre, especially Gary W. who provided friendly and efficient service and who searched for a specific item for me on request! Unfortunately the item no longer appears to be stocked, hence the 4 stars instead of 5!
5 giugno 2026
Risposta di hmv (UK) - Leeds
Hi Kyria
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
People in the store were very helpful…
People in the store were very helpful and friendly. Ordered the item that I wanted in store and upon collection, different staff member but again great service and very helpful.
4 giugno 2026
Risposta di hmv (UK) - Leeds
Hi dan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Risposta di hmv (UK) - Leeds
Hi Paul,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Happy with item and service
Ease of ordering process and collection. A relatively local store and ideal for collecting item in my own time, rather than missing a postal delivery (with no postal charge to pay). Item I received was also a surprise - a limited edition rather than standard Blu-Ray release. Very happy! :)
12 maggio 2026
Risposta di hmv (UK) - Leeds
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Store pick up
Store pick up. The product was damaged. Steelbook Blu-ray.
Noted after packaging removed. Not the first time it has happened.
Packaging for transit of steelbooks is inadequate which is a common issue across retailers.
14 maggio 2026
Risposta di hmv (UK) - Leeds
Hi Andrew.
We were so sorry to hear that your steelbook was found to be damaged, upon collection, and we would like to apologise for any inconvenience caused. Our warehouse team do pack all items appropriately, in respect of weight, size and fragility, it is therefore, disappointing to hear that there was some damage with your order. Please contact us via our Help Centre and we'll advise how we can make this right for you. Thanks for your feedback and apologies once again.
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