On-line purchase, click & collect. Easy use of website, store locator. E-mailed when dispatched, e-mailed again once at store. No issues on pick up, polite,friendly staff, e-mailed receipt. Trouble fr... Leggi di più
L'azienda ha risposto
Sede
Cambia sede11/13 Russel Way, Metrocentre, NE11 9YZ Gateshead, GB
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Scopri cosa dicono le persone
Brilliant service, good price, fast delivery. Has a great selection of top titles in film and music and also more specialist items. Fantastic store with a fabulous staff 5 stars ⭐️⭐️⭐️⭐️⭐️
L'azienda ha risposto
HMV continue to be one of the last high street retailers for physical media. I regularly go to pick up something every month now because they have what I'm looking for and at a competitive price. The... Leggi di più
L'azienda ha risposto
Awesome as ever. Knowledgable staff, really helpful, had everything I wanted and more. HMV is my favourite shop
Dettagli dell'azienda
- Negozio di musica
- Negozio di CD
- Negozio di DVD
- Negozio di dischi
- Negozio di impianti audio domestici
- Negozio di t-shirt
Informazioni su hmv (UK) - Gateshead
Scritti dall'azienda
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Scritti dall'azienda
- home of entertainment since 1921
Informazioni di contatto
11/13 Russel Way, Metrocentre, NE11 9YZ, Gateshead, Regno Unito
4,8
Eccellente
268 recensioni
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Risposta di hmv (UK) - Gateshead
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Risposta di hmv (UK) - Gateshead
Hi Louise
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Attended for a signing really great…
Attended for a signing really great service throughout and the whole team was really helpful
22 febbraio 2026
Risposta di hmv (UK) - Gateshead
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service in store to order and…
Great service in store to order and arrived quickly
18 febbraio 2026
Risposta di hmv (UK) - Gateshead
Hi Dawn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great Product and experience.…
Bought my stereo unit from HMV store Gateshead, assistant was knowledgeable and very helpful, unit came 3 days later really pleased with my purchase.
15 febbraio 2026
Risposta di hmv (UK) - Gateshead
Hi Customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great price with fast availability for…
Great price with fast availability for pickup from store.
23 gennaio 2026
Risposta di hmv (UK) - Gateshead
Hello Les
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Risposta di hmv (UK) - Gateshead
Hi Gareth
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Bought this DVD box set for my son
Bought this DVD box set for my son, he’s very happy with his gift! Good price compared to other places selling this box set. We love shopping in HMV and the collection of the order was a breeze in store.
12 dicembre 2025
Risposta di hmv (UK) - Gateshead
Hi EC
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very good experience
Assistants in shop very helpful in advising me what was available, nothing too much trouble.
19 gennaio 2026
Risposta di hmv (UK) - Gateshead
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Risposta di hmv (UK) - Gateshead
Hi Mark,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Risposta di hmv (UK) - Gateshead
Hi Paul,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Brilliant staff
I returned an item for an exchange & the member of staff who served me & the manager were brilliant!
12 gennaio 2026
Risposta di hmv (UK) - Gateshead
Hi Tony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Risposta di hmv (UK) - Gateshead
Hi tony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service friendly helpful staff
14 gennaio 2026
Risposta di hmv (UK) - Gateshead
Hi Elaine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer care
Friendly staff, well organised, fantastic communication, will recommend to family and friends.
14 gennaio 2026
Risposta di hmv (UK) - Gateshead
Hi Daniel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Disappointed with the Gateshead Store.
I like house but there seemed to be more heavy metal in the Gateshead store. With the two assistants following me around which I found intrusive. I turned to them and told them I get more of the music I like of ITunes which I pay monthly for. I was dissatisfied with my visit and will not go to HMV stores anymore.
12 gennaio 2026
Non scritta su invito
Risposta di hmv (UK) - Gateshead
Hello Christopher
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Great service
The shop assistant was extremely helpful and efficient and the service was excellent.
The communication about our order and expected delivery via email was great and the delivery was earlier than stated.
7 gennaio 2026
Risposta di hmv (UK) - Gateshead
Hi Emma,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful at ordering
Very helpful at ordering. Prompt delivery. As usual no problems and as always, good service from the staff.
28 dicembre 2025
Risposta di hmv (UK) - Gateshead
Hi Late
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
No refund
Ordered two items in store 3 weeks ago which were meant to be next day delivery. Neither item was delivered. I then got an email to say they were delayed and then that they no longer in stock. I went in store and they could not refund me. Still waiting for a refund now.
21 dicembre 2025
Risposta di hmv (UK) - Gateshead
Hello Rachael,
Thanks for taking the time to leave a review. We were sorry to hear of any disappointment as a result of one of your items being out of stock at the point of ordering. As discussed please be assured that your original payment method has been refunded, please allow 1-5 working days from the point of input for the funds to reach you.
I love HMV and always will
I love HMV and always will, they are Absolutely Amazing. So pleased with the store in the Metro centre.
Thank you HMV.
19 dicembre 2025
Risposta di hmv (UK) - Gateshead
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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