My daughter and I had to collect 2 DVDs an dwe also bought and extra one and a very artistic t-shirt for her and We were treated very courteously and efficiently by Ollie, one of your best young custo... Leggi di più
L'azienda ha risposto
Sede
Cambia sede7 Culver Square Shopping Centre, CO1 1WF Colchester, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
1 item of my multi buy on-line order was out of stock awaiting new stock. However when i picked up other part of the order in store , missing item was in stock. There is no system for releasing stock... Leggi di più
L'azienda ha risposto
Ordered a huge book (Iron Maiden - Infinite Dreams) from the HMV in Colchester to be delivered to me on the west coast of Scotland. Delivery was very speedy and the book arrived in perfect condition.... Leggi di più
L'azienda ha risposto
I always enjoy going into HMV in Colchester because the staff are so friendly, informative, knowledgeable and extremely helpful. I'm on first name terms with Elliott which makes shopping more pleasure... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di musica
- Negozio di CD
- Negozio di DVD
- Negozio di dischi
- Negozio di impianti audio domestici
- Negozio di t-shirt
Informazioni su hmv (UK) - Colchester
Scritti dall'azienda
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Scritti dall'azienda
- home of entertainment since 1921
Informazioni di contatto
7 Culver Square Shopping Centre, CO1 1WF, Colchester, Regno Unito
4,8
Eccellente
259 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di hmv (UK) - Colchester
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Worth ordering, Quick delivery
Member of staff made an effort to find the CD I wanted, but had to order it. It arrived within 2 days - quicker than I expected -and easy promptly notified.
23 luglio 2025
Risposta di hmv (UK) - Colchester
Hello tracey
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Excellent service
Great selection of CDs purchased and staff members always pleasant and friendly and willing to chat to you, which I do like that in this day and age.
18 giugno 2025
Risposta di hmv (UK) - Colchester
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Risposta di hmv (UK) - Colchester
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
DVD click & collect
Ordered a dvd to click and collect and it arrived in store within 2 days. Very happy with service.
6 maggio 2025
Risposta di hmv (UK) - Colchester
Hi Barbara
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent Service as always
8 maggio 2025
Risposta di hmv (UK) - Colchester
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Tried a return (online) in store and met with awful staff member
Purchased an item online. Wasnt 100% satisfied with it. Couldnt get it to work with another device so thought i would pop in to return said item.
Apparently returns for online cant be done in store (Whats the point of the store then) also they didnt deem the item faulty as I had. One member of staff who this review is mainly influnced by, was the worst retail employee i have ever been dealt with. Talked down too, arrogant and looked at me like he wanted to attack me. I wont ever be using that store again.
Customer service out the window. At least be reasonable but they ignored my fault with the device and refused to refund saying essentially do it online.
I was browsing online for products when i thought i can buy that and pick it up. I wont be doing that again with HMV. Awful experience.
29 aprile 2025
Risposta di hmv (UK) - Colchester
Hello Mark
Thanks for taking the time to bring your recent experience to our attention. In regards to refunds for online purchases, while stores can exchange the item, should you prefer a refund instead, these would need to be returned to our warehouse; apologies for any inconvenience this may cause.
We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion. So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Good range of 4K titles on display
Good range of 4K titles on display. I was spoilt for choice. Friendly service at the till.
22 aprile 2025
Risposta di hmv (UK) - Colchester
Hi Steve
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent value
Excellent value, better price than Amazon. Good communication and easy to collect.
20 aprile 2025
Risposta di hmv (UK) - Colchester
Hi Antony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Risposta di hmv (UK) - Colchester
Hi Alexandra
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
An excellent transaction with HMV!
I bought this item through Click and Collect. Delivery to the store was prompt. I was kept informed throughout the process. An excellent transaction with HMV!
31 marzo 2025
Risposta di hmv (UK) - Colchester
Hi Richard
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff were extremely friendly and…
The staff were extremely friendly and helpful with great advice and guidance on films allowing us to make an excellent selection. Thank you to the staff at Colchester HMV.
26 marzo 2025
Risposta di hmv (UK) - Colchester
Hi Zoe
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I’ve been going to HMV for years and…
I’ve been going to HMV for years and the service as always been good
The two employers that helped me were very knowledgable about films, and the ones I was interested in. So obviously they themselves love films.
29 marzo 2025
Risposta di hmv (UK) - Colchester
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful and efficient.
26 marzo 2025
Risposta di hmv (UK) - Colchester
Hello Kevin
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Risposta di hmv (UK) - Colchester
Hi Sharon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Risposta di hmv (UK) - Colchester
Hi Ricki
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Risposta di hmv (UK) - Colchester
Hi James
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV delivers again!
Couldn't find what I was looking for in store, but the member of staff behind the counter checked stock and helped me order what wanted to be delivered to my address. Delivery was very quick, and well packaged, and I'm now enjoying my purchase very much!
8 marzo 2025
Risposta di hmv (UK) - Colchester
Hi Kristof
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Risposta di hmv (UK) - Colchester
Hi Hollysutterby
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good customer service
5 marzo 2025
Risposta di hmv (UK) - Colchester
Hi Steven
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.