I wanted to thank you to a lovely retailer who works in Cheltenham HMV her name is Snow , wonderful service , so friendly and helpful. Witnessed her being verbally abused by another customer she hand... Leggi di più
L'azienda ha risposto
Sede
Cambia sede28-29 Regent Arcade, GL50 1JZ Cheltenham, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Super helpful and friendly! Was looking for something that was released a few days before and asked about it to the helpful goth-rocker working there. They didn't have what I was looking for in store... Leggi di più
L'azienda ha risposto
Received email telling me my item was dispatched 28/11. By 10/12 still no sign of in store arrival. No further communication. Can't find a way to easily query or chase up order. After receiving th... Leggi di più
L'azienda ha risposto
Daugther has been trying to source more k pop albums without paying high import fees/postage. She has finally found HMW that offer that and they will deliver as soon as the album is released if not in... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di musica
- Negozio di CD
- Negozio di DVD
- Negozio di dischi
- Negozio di impianti audio domestici
- Negozio di t-shirt
Informazioni su hmv (UK) - Cheltenham
Scritti dall'azienda
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Scritti dall'azienda
- home of entertainment since 1921
Informazioni di contatto
28-29 Regent Arcade, GL50 1JZ, Cheltenham, Regno Unito
4,8
Eccellente
280 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great customer service.
The member of staff I dealt with was absolutely lovely, it’s just a shame that when I got home to check on the CD I’d ordered that the case was cracked.
6 settembre 2024
Risposta di hmv (UK) - Cheltenham
Hello Jordan
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
The final episode
It's been a few years, I got anything from the HMV website. Their definitely a lot more quicker now than they used to. Certain "unlimited" films for home delivery. Makes sense
1 settembre 2024
Risposta di hmv (UK) - Cheltenham
Hi Denise
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Fast delivery
Fast delivery - good price. Efficient and friendly service at the HMV store where the blu-ray was delivered.
28 agosto 2024
Risposta di hmv (UK) - Cheltenham
Hi MALCOLM
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Going the extra mileI…
my local hmv didn't have the film I wanted in bluray so ordered it for me and sent a text when it was in.
3 agosto 2024
Risposta di hmv (UK) - Cheltenham
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
My pre-ordered vinyl was dispatched quickly, it was carefully packaged, and was available for collection on release day. Thank you!
31 luglio 2024
Risposta di hmv (UK) - Cheltenham
Hi Michail
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
You had in stock three of the and obtained all the CDs i wanted…
You had in stock three of the CDs I wanted and obtained to other two very quickly. These were all to replace old favourites that had "disappeared" for one reason or another eg left on holiday, lent to friend, left in car etc.
The staff were all very knowledgeable and helpful.
Thank you
30 luglio 2024
Risposta di hmv (UK) - Cheltenham
Hi Mike
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great as always
Great as always , easy to order & click & collect in store is a great option for me.
20 luglio 2024
Risposta di hmv (UK) - Cheltenham
Hi Jason
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
My cd
You did a great job at getting me my cd I will definitely recommend you to my family and friends to order from HMV online as it is quick and easy to find what you need rather than popping into a store.
8 luglio 2024
Risposta di hmv (UK) - Cheltenham
Hi Peter
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Extremely helpful staff
Extremely helpful staff, good sales man, bought an extra cd because of his enthusiastic manner! Very happy with the service.
26 giugno 2024
Risposta di hmv (UK) - Cheltenham
Hi Liz
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I was treated very well in the…
I was treated very well in the Cheltenham shop staff very polite when I went in and when I went to collect 👏👏
24 giugno 2024
Risposta di hmv (UK) - Cheltenham
Hi Julia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful and easy transaction
27 giugno 2024
Risposta di hmv (UK) - Cheltenham
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Risposta di hmv (UK) - Cheltenham
Hi Ian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful friendly sales person
14 giugno 2024
Risposta di hmv (UK) - Cheltenham
Hi Gill
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Pleasant helpful and knowledgeable…
Pleasant helpful and knowledgeable staff, efficient service
7 giugno 2024
Risposta di hmv (UK) - Cheltenham
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Customer satisfactionC
The company always works hard to1 squire items for the customer, and they are swift about their service. They are always friendly and helpful.
9 giugno 2024
Risposta di hmv (UK) - Cheltenham
Hi Customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Risposta di hmv (UK) - Cheltenham
Hi Ebony
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very happy to help
Very happy to help. Ordered the item online and it arrived within 2 days in great condition. Excellent service.
15 maggio 2024
Risposta di hmv (UK) - Cheltenham
Hi Lee
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Awesome staff who are good to talk to…
Awesome staff who are good to talk to and are very knowledgeable about what you need
15 maggio 2024
Risposta di hmv (UK) - Cheltenham
Hi Shaun
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very easy to find what i wanted online
Very easy to find what i wanted online. Email to confirm purchase followed by email when purchase in store and then straightforward to pick up. Everything very professional and made simple.
10 maggio 2024
Risposta di hmv (UK) - Cheltenham
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I was very late into the shop to get my…
I was very late into the shop to get my "click and collect" order, but the team could be more helpfull and enthusiastic!
6 maggio 2024
Risposta di hmv (UK) - Cheltenham
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.