I didn’t think I would be approved for finance but Micheal helped find the best deal available for me and was patient whilst I decided what car to go for. When picking up the car Tristan was on hand t... Leggi di più
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I wanted to firstly say a huge thank you to a Matt in the sales team who was wonderful in his support in guiding me through my first ever ever eperience of financing a car. He really made the whole pr... Leggi di più
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Having recently bought a car from the Hippo Motor Group I am very happy with the service I received.There were a number of small issues that were all rectified prior to collection. Also when it was di... Leggi di più
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Excellent service from beginning to end. Easy to talk to and really helpful. Explained everything throughout. Didn't feel like I was getting a 'sales pitch' from Kyle on the phone but instead was offe... Leggi di più
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Dettagli dell'azienda
- Rivenditore di auto
- anche in
- Broker finanziario
- Rivenditore di auto usate
- Rivenditore di veicoli a motore
- Servizio di leasing
Informazioni su Hippo Motor Group
Scritti dall'azienda
Welcome to Hippo Motor Group
Hippo Motor Group is one of the UK’s leading automotive specialists, helping customers find, finance, lease and drive away in the perfect vehicle.
As a family-owned business with more than 60 years of experience in the motor trade, we’ve built our reputation on delivering expert advice, great value and a hassle-free experience from start to finish.
Whether you’re looking for:
- Personal car leasing
- Business car leasing
- Vehicle finance
- New and used cars
- Vans
- Prestige vehicles
Our award-winning team is here to help every step of the way.
From first enquiry to vehicle handover and aftercare support, we aim to make the whole process simple, transparent and enjoyable. Every vehicle prepared by Hippo goes through rigorous quality checks at our state-of-the-art preparation centre, giving customers confidence in their next vehicle.
We’re proud to support thousands of motorists across the UK with access to a wide choice of vehicles, nationwide delivery, dedicated account managers and flexible finance solutions.
If you’ve experienced Hippo Motor Group, we’d love to hear your feedback. Your review helps us continue improving and helps future customers choose a company they can trust.
The perfect vehicle. The right deal. The Hippo experience.
Informazioni di contatto
Regno Unito
- www.hippomotorgroup.com
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3K recensioni
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Very thorough, doesn't discriminate 😁
I came with my dad to collect his new vehicle. We were extremely early, but Liam shown us to the car to have a look around whilst he got our paperwork.
He then helped my dad (who has dyslexia) slowly explaining the different options of warranty cover and as my dad couldn't decide on the day, has arranged to call back and wrote it in his diary.
His customer service skills were excellent.
He made us at ease with a bit of banter.
He answered my dad's questions as best he could which is all anyone could ask.
15 agosto 2026
Non scritta su invito
Risposta di Hippo Motor Group
Hi Danielle,
Thank you for your wonderful feedback. We’re delighted to hear Liam provided such excellent customer service and made you both feel at ease from the moment you arrived. It’s great to know he took the time to explain the warranty options clearly, answer your dad’s questions, and arrange a follow up at a convenient time. We’re also glad his friendly approach and banter helped make the experience even more enjoyable. We truly appreciate your kind words and support.
Team Hippo
Hippos customer service is second to none.
Purchased a car from hippo Raphael was our sales person who took care of the whole process from start to vehicle collection.The vehicle was in hippos Blackburn site Raphael got it moved to Peterborough site as we don't live far from Peterborough all the paperwork was processed with ease it was a most enjoyable experience would not hesitate to recommend hippo moter group.
5 agosto 2026
Non scritta su invito
Risposta di Hippo Motor Group
Hi Stephen,
Thank you for your fantastic feedback. We’re delighted to hear Raphael took care of the whole process from start to vehicle collection and made everything so easy. It’s great to know he arranged for the vehicle to be moved from Blackburn to Peterborough for your convenience and ensured the paperwork was handled smoothly. We truly appreciate your recommendation and kind words.
Team Hippo
Josh was excellent
Josh was excellent, handover really easy, thank you hippo and team
15 agosto 2026
Non scritta su invito
Risposta di Hippo Motor Group
Hi,
Thank you for your fantastic feedback. We’re delighted to hear Josh provided an excellent service and made the handover easy and straightforward. We truly appreciate your kind words and support.
Team Hippo
Matt was a star !
Matt was a star !
Listed to us waffling on, explained everything clearly and concisely - would not hesitate to recommend Hippo and Matt - thank you so much !
15 agosto 2026
Non scritta su invito
Risposta di Hippo Motor Group
Hi Tracey,
Thank you for your fantastic feedback. We’re delighted to hear Matt was such a star, taking the time to listen, answer your questions, and explain everything clearly and concisely. It’s wonderful to know you’d happily recommend both Matt and Hippo. We truly appreciate your kind words and support.
Team Hippo
Matt was really helpful
Matt was really helpful, any queries we had were answered quickly. Thanks for your help.
15 agosto 2026
Non scritta su invito
Risposta di Hippo Motor Group
Hi Jade,
Thank you for your feedback. We’re delighted to hear Matt was so helpful and responded quickly to all your queries. We truly appreciate your kind words and support.
Team Hippo
Great service
Great service from Matt & Jacob, highly recommended
15 agosto 2026
Non scritta su invito
Risposta di Hippo Motor Group
Hi Charlie,
Thank you for your fantastic feedback. We’re delighted to hear Matt and Jacob provided such great service throughout your experience. Your recommendation means a great deal to us, and we truly appreciate your kind words and support.
Team Hippo
Great experience with Akeem and Josh
Great experience with Akeem and Josh. Very professional, helpful and attentive to all the things we needed with a car!
Highly recommend
14 agosto 2026
Non scritta su invito
Risposta di Hippo Motor Group
Hi Ella,
Thank you for your fantastic feedback. We’re delighted to hear Akeem and Josh were so professional, helpful, and attentive throughout your experience, taking the time to understand what you needed from your car. Your recommendation means a great deal to us, and we truly appreciate your kind words and support.
Team Hippo
Very disappointing experience – serious concerns about vehicle condition and additional products
I purchased a Citroën C5 X from Hippo Motor Group for £15,050 and travelled around 200 miles to collect it.
Unfortunately, I identified multiple cosmetic defects immediately on collection, including scratches/scuffing and a significant cluster of paint damage. I raised these with Hippo before leaving and the vehicle was taken away for an attempted repair. The issues were not properly resolved.
Hippo initially offered £50 towards a buff and polish and later offered £200 as a goodwill gesture. The damage ultimately required two panels to be professionally resprayed, which I had to arrange using my own protection cover.
What has really disappointed me is the investigation afterwards. Hippo relied on its vehicle inspection when rejecting my complaint, yet the VHC supplied to me records the relevant bodywork and doors as “OK” and does not record the scratches I reported.
I requested the underlying inspection and preparation evidence through a DSAR. Hippo subsequently confirmed that it does not hold a separate 130-point checklist/PDI, additional preparation records, technician notes, pre-handover photographs or a separate audit trail beyond the VHC.
I also paid for Ceramic Coat protection. After questioning whether it was actually applied, Hippo eventually provided a certificate recording an application date. However, when I asked for the underlying evidence of the physical application, I was told they don’t hold technician application records, photographs, application checklists, product records, applicator details or a panel-by-panel application record.
This is particularly concerning because the Ceramic Coat documentation states that pre-existing paintwork marks and blemishes are excluded from the guarantee. Hippo’s position is that the defects were already present before collection, so I have legitimate questions about the condition of the paintwork when the coating was supposedly applied and what protection I actually received.
I’m not saying the coating definitely wasn’t applied. My concern is that I paid for a professional product and there appears to be very little underlying evidence of the work actually carried out.
This has been my first experience buying a car from Hippo and, unfortunately, it has left me extremely disappointed and questioning whether I would ever purchase from them again.
My experience has been that once something goes wrong, getting clear evidence-based answers is extremely difficult. I expected much better from a large motor group.
I am now taking the matter through the appropriate independent complaint process.
23 maggio 2026
Non scritta su invito
Risposta di Hippo Motor Group
Hi Mark,
Thank you for taking the time to provide such detailed feedback.
We’re sorry to hear that your experience has left you dissatisfied, particularly in relation to the vehicle condition and the subsequent handling of your concerns.
We understand that you have raised a number of detailed points regarding the vehicle preparation records and the documentation relating to the additional protection product purchased. As you have confirmed that the matter is now progressing through an independent complaint process, it would not be appropriate for us to debate those evidential points publicly.
We will, however, ensure that the relevant information and records are available for consideration through the appropriate process.
Thank you for bringing your concerns to our attention.
Team Hippo
Every thing was 5star service from the…
Every thing was 5star service from the finance to the delivery driver alan.i would definitely recommend
13 agosto 2026
Non scritta su invito
Risposta di Hippo Motor Group
Hi Thomas,
Thank you for your fantastic feedback. We’re delighted to hear you received five-star service throughout, from the finance process through to delivery with Alan. Your recommendation means a great deal to us, and we truly appreciate your kind words and support.
Team Hippo
From start to finish it has been great
From start to finish it has been great. Easy service, picked the car up and Liam was absolutely brilliant, left no stone unturned. Great credit to Hippo group.
13 agosto 2026
Non scritta su invito
Risposta di Hippo Motor Group
Hi Frazer,
Thank you for your fantastic feedback. We’re delighted to hear you had such a great experience from start to finish and found the service easy and straightforward. It’s wonderful to know Liam was absolutely brilliant during your collection and made sure everything was covered. We’ll be sure to pass on your kind words. We truly appreciate your support.
Team Hippo
Garry was very professional and a very…
Garry was very professional and a very lovely man
13 agosto 2026
Non scritta su invito
Risposta di Hippo Motor Group
Hi Bernadette,
Thank you for your lovely feedback. We’re delighted to hear Garry was so professional and made such a positive impression. We truly appreciate your kind words and support.
Team Hippo
This has been the easiest experience
This has been the easiest experience. Matt and Catalina have been absolutely lovely and have made sure that the process went smoothly. Thank you so much!
13 agosto 2026
Non scritta su invito
Risposta di Hippo Motor Group
Hi Meredith,
Thank you for your fantastic feedback. We’re delighted to hear Matt and Catalina were so lovely and made sure everything went smoothly from start to finish. It’s great to know you found the experience so easy. We truly appreciate your kind words and support.
Team Hippo
Matt at Peterborough branch on picking…
Matt at Peterborough branch on picking up my new car , nothing but helpful and informative, really appreciate the good vibes and easy exchange on picking up my new car. So again thank you very much.
Kieran
12 agosto 2026
Non scritta su invito
Risposta di Hippo Motor Group
Hi Kieran,
Thank you for your fantastic feedback. We’re delighted to hear Matt at our Peterborough branch was so helpful and informative during the collection of your new car. It’s great to know he made the exchange easy and created such a positive experience. We truly appreciate your kind words and support.
Team Hippo
Fantastic experience from beginning to…
Fantastic experience from beginning to end.
Big thanks to Lewis and Matt for the excellent communication and making the expunge simple and easy.
12 agosto 2026
Non scritta su invito
Risposta di Hippo Motor Group
Hi Jamie,
Thank you for your fantastic feedback. We’re delighted to hear Lewis and Matt provided excellent communication and made the whole experience simple and easy from beginning to end. We truly appreciate your kind words and support.
Team Hippo
Great service Liam made the process…
Great service Liam made the process very easy would highly recommend
12 agosto 2026
Non scritta su invito
Risposta di Hippo Motor Group
Hi Lily,
Thank you for your fantastic feedback. We’re delighted to hear Liam made the process so easy and straightforward. Your recommendation means a great deal to us, and we truly appreciate your kind words and support.
Team Hippo
helpful customer service from…
Very helpful customer service from Morgan who sorted out warranty claim and was very responsive.
12 agosto 2026
Non scritta su invito
Risposta di Hippo Motor Group
Hi Andy,
Thank you for your feedback. We’re delighted to hear Morgan provided such helpful customer service and was responsive throughout the warranty claim process. We truly appreciate your kind words and support.
Team Hippo
Good delivery
All said before, but in addition Allen who delivered the car deserves his own set of stars, very polite job done...
11 agosto 2026
Non scritta su invito
Risposta di Hippo Motor Group
Hi Peter,
Thank you for your continued feedback. We’re delighted to hear Allen provided such a polite and professional delivery experience and deserves his own set of stars! We’ll be sure to pass on your kind words to him. We truly appreciate your support.
Team Hippo
Josh made the process incredibly simple…
Josh made the process incredibly simple and easy. Very polite and happy to answer any questions I had. 5 stars.
10 agosto 2026
Non scritta su invito
Risposta di Hippo Motor Group
Hi Imad,
Thank you for your fantastic feedback. We’re delighted to hear Josh made the process incredibly simple and easy, while taking the time to answer all your questions with such a polite and helpful approach. We truly appreciate your five star rating and kind words.
Team Hippo
Great from start to finish
From start to finish, I was well looked after and all questions answered. Kyle was great on the phone and Josh was very professional and good on the day of collection. Everything went smoothly. Car looks great too.
10 agosto 2026
Non scritta su invito
Risposta di Hippo Motor Group
Hi Arjun,
Thank you for your fantastic feedback. We’re delighted to hear you were well looked after from start to finish and that all your questions were answered. It’s great to know Kyle provided such helpful support over the phone and Josh was professional and helpful during your collection. We’re also pleased to hear you’re happy with the car! We truly appreciate your kind words and support.
Team Hippo
Great service from Hippo
Great service from Hippo. Fifth car purchase from them. Excellent customer service from Liam. Thank you.
8 agosto 2026
Non scritta su invito
Risposta di Hippo Motor Group
Hi Christine,
Thank you for your fantastic feedback and for choosing Hippo for your fifth car purchase! We’re delighted to hear Liam provided excellent customer service and that you continue to have such a positive experience with us. We truly appreciate your continued support and loyalty.
Team Hippo
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