Hertz - Chicago - Chicago Midway International Airport (MDW) Recensioni 

Had car trouble had to get a second car
it was smokers car but it was the only car available
traded it in for a third car such an inconvenience
also had my own personal toll pass that paid the tolls but got charged by hertz pay pass
probably not going to rent from hertz again

Easy to book the car and lots of choices at decent prices. Picking up the car was super easy with many cars to choose from in my rented category.

Car inventory was low. The staff worked to identify the vehicle I reserved efficiently.

Hertz staff at Chicago Midway were unbelievably helpful. Our travel agent booked the return at a different location, Naperville, IL. When we arrived at Hertz Midway, the Hertz staff person found out that the Naperville Hertz office was no more (or closed for unknown time...not clear). The computer system was not cooperating, but she diligently found a means to work around it so that we could return the car to Midway. During the whole process, she was pleasant and worked quickly to solve the problem.

Everything was very easy the booking. Nice selection of vehicles at the airport. The return was a good experience as well

Good experience. No issues

The rental process was flawless and seamless. The car gave me know issues and I was extremely impressed with Hertz. I would definitely recommend Hertz as a company to rent from.

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SUV was not ready even though I had a reservation and prepaid for my rental. Person at desk was rude and not helpful.

Initially I did not get the car I requested, a SUV, but I was able to exchange it at a different Hertz rental location.

Unfortunately during our trip, we experienced an auto accident. Another vehicle backed into our Hertz rental vehicle. We declined the accident coverage offered by Hertz as Hertz is a recognized partner of my insurer. I informed Hertz and my insurer. I had to complete short reports for both. As the damage was minor and the car drivable we continued our activities without interruption. Returning the vehicle was quick and easy. I appreciate the efficiency of both my insurer and Hertz.

As a president circle member, the check in was a breeze. But the wait lines could be very long, even for asking a question. Return process is not ideal. There is staff, but refuse to check you out in person.

too much nickel and diming. poor customer service.

What made my experience great, was outstanding customer service provided by an exceptional team.
The staff at the Midway airport went above and beyond expectations to see me as a satisfied customer. I had contracted for a Genesis G70 or similar as stated in my agreement. Upon arrival to the hertz office, I was informed there were no such cars available, not even a similar vehicle. Knowing I had confirmed this rental agreement 6 months in advance, plenty of time to arrange the car upon my arrival, the manager Jason felt my disappointment and frustration.
We had a long discussion, of how my whole trip was reliant on the proper vehicle since I had family traveling from overseas for us all to finally come together yeah, it was a big deal.
Jason assured me he would try his best to find a Genesis G 70 for me, as I had contracted. I was patient enough that, if need be, I would pick up one wherever or whenever one was available. To my surprise, Jason called me later the same day to tell me he had located one.
Short story, he had kept his word, did his best to find the vehicle of my contract and delivered. The rest of my experience was awesome due to the various players on his staff who also deserve an honorable mention for the time, attention to detail and patience to work with my issue. Kudos to Jason and his support staff Eddie, Cynette, Tyra and others for their exemplary service and attention to detail. My trip would not have been as successful as it was, had it not been for some great people. Thank you.

When renting our car we were told not to touch the device for paying tolls or else we would be charged a daily rate rather than by the toll. On the last day we realized that the box had been open the entire time. Consequently we were billed over a $100 more than we should have paid.

Seamless and efficient. Agents were very nice.

Hertz policy is for someone to remain at the counter 2 hours after closing time if a flight gets delayed, which mine did, I arrived at 1am, 1 hour after closing, nobody was there so I had to wait until workers showed up at 6am and when I brought that up that there wasn’t anybody here I got told “when it’s time to close it’s time to close”, I’ll never rent with Hertz again.

Check in person was very curteous and helpful Friendly too! The attendant in garage at pickup was also super nice and helpful.

No wait at all. They gave me a van much bigger than i wanted ,so it was not an upgrade for me. Otherwise 5 stars.

Easy and straightforward getting my car, as well as dropping it off. The staff was friendly and helpful