Hertz - Boston - Boston Logan International Airport (BOS) Recensioni 

Getting to our car took a little longer than expected. Finding someone to help with how to operate something on the vehicle too. Once we got someone they were very nice and the return was amazing. Loved getting driven to the departure terminal. The car had great gas mileage and worked very well.

The car smelled like marijuana the entire trip

Free upgrade. Helpful staff

Let's start with the good - Hertz did a great job. The car was ready and the signage was clear. The pick-up and drop-off process was smooth.

Unfortunately, we landed at 1:30 AM, and Boston Logan apparently significantly scales back on shuttles between the terminals and the rental car center in the middle of the night. We watched 3 nearly empty employee shuttles drive by while the crowd at Terminal B grew and grew waiting for a rental car shuttle. When it finally arrived (25 minutes later), there wasn't enough room for everyone else who was waiting. I felt sorry for those at other terminals, as we pulled up, but there wasn't room to get on.

Once we arrived at the rental car center, Hertz only had one gate employee working, so we had a bit of a wait to leave the lot.

Otherwise, things went smoothly.

Car was ready, clean, and the check out was prompt.

Easy pick up, easy return. Nice car that worked well for our needs.

Super fast pickup ale even faster drop off. Very friendly counter Anna garage staff. Very happy!

I got gold status so I was able to walk right through to get the car. Then I was able to just get out of the car when I dropped it off and go in. Hertz is now the easiest way to rent a car.

Very quick and easy process.

Booking, selection , easy return

I made a reservation with Hertz in San Diego for a business trip, but when I arrived, I was told they had no cars available. While I understand that reservations aren't always a 100% guarantee, the absolute lack of customer service was unacceptable. The staff told me there was "nothing they could do" and offered zero help, alternatives, or support. I was left completely stranded and had to scramble to find alternate transit, which severely disrupted my work schedule. Hertz completely failed to provide basic service or professional support

I was given a car with less than a half of tank of gas and they did not tell me. I have always received a full tank when renting from Hertz. Also, it urns out my car also had a very loose battery terminal connection. The car totally died at a stoplight and caused quite a problem. Thankfully my son-in-law was nearby and came and discovered the loose connection before Hertz roadside help got to me.

Pick was easy but car was junk passenger seat was very low. And on the last day a sensor was going off the entire ride back to drop off

We did the pre-check in so that we could bypass the line at pick up. The employee told us to go out to the lot and pick a car. Everyone literally ran around the lot taking cars, so we ended up waiting in the lot for 15-20 minutes as people who showed up after us were grabbing cars as they pulled in. The employee told us to just stay in the lot and wait because it’s a “busy time” for them. No one was organizing it to ensure that the people who were waiting could get a car. We had 2 young kids with us who were hungry and tired from a long flight. It was an incredibly frustrating experience especially for the high cost of the rental AND having done the pre-check in to save time. The car that we finally ended up with was nice though. Drop off was a very easy process, thankfully.

your new system to find dings and dents is ridiculous. the damage that was found was most likely from acorns falling from trees above my car in a storm. I didn't notice it myself (six of them were on the top of the car, where no one should care) and it probably wasn't easy to spot with the naked eye but your computer system found it and charged me $300 including a $50 service fee (????)

I would love to give a shout out to Bobby. His courteous service helped me get to my flight on time . 5 stars for Bobby , great guy.

The last three times renting at Logan, the car was not ready or given to someone else, delaying my travel.

Speedy pickup, knowledgeable employees, clean, well-maintained vehicle, effortless drop-off.